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Medical Customer Service

New Jersey, United States
January 05, 2018

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Tel. 201 ***-**** •


Multi-faceted, efficient, and reliable professional with 7+ years of experience in customer service and interpreting roles. Self-driven, detail-oriented; able to identify and work with customers from diverse socioeconomic, cultural, and ethnic backgrounds to define individual needs, and bridge communication gaps in education, governmental, health, and legal fields.


• Flexibility and Adaptability, learning agility, critical thinker, creative, goal oriented, positive attitude, prioritize and delegate tasks as needed.

• Knowledge of hospital administrative policies and procedures, HIPPA, PHI and code of ethics regulations.

• Experienced in hospital settings: business, outpatient, ambulatory surgery, behavioral health, inpatient wards.

• Computer programs including Hospital EMR systems, Microsoft Word, e-mail

• Competent in an array of interpretation techniques: Simultaneous, Consecutive, and Sight Translation.

• Multilingual: English/French/Spanish


July 2017 to Present Freelancer Interpreter NY/NJ

• Freelance Spanish and French Medical/Legal Interpreter at various agencies in NY and NJ hospital systems, courts, governmental agencies via in-person, telephonic, and video interpretation.

• Provide language interpretation and translation services on a freelance basis in various NY and NJ agencies.

• Applies consecutive or simultaneous interpretations as requested by client.

• Document interpretation assignments as per client protocol – example: patient chart, log etc.

• Reliable and highly committed to booked assignments or emergency calls.

• Abide by the interpreter Confidentiality Agreement and the Interpreter’s Code of Ethics. June 2011 to July 2016 Aurora Healthcare Medical Center Network Milwaukee, WI

• Worked as a full time multilingual Medical Interpreter providing on-site video and over the phone interpreting.

• Documented encounters, maintained assignment logs, and provided monthly reports.

• Dispatched interpreters to different assignments as needed. Victoria Salce Page 2

November 2009 to May 2011 Bellevue Hospital Center NYC, NY

• As a Bilingual Client Navigator, provided the following services to ensure patients had a pleasant hospital experience from first point of contact through the end of the hospital visit or stay: o Information Desk: Assisted patients and visitors with different inquiries: clinic location, appointments, visitor passes; adhered to visitor restriction policies and patient PHI and HIPPA guidelines. o Business Office/ Registration: Assisted patients with the new patient registration process, obtained hospital clinic card, Medicaid/ Medicare application, and financial assistance applications. o Outpatient Settings: Escorted patients to their clinic locations, facilitated follow up clinic appointments, and interpretation as needed.

• Provided face to face and phone interpretation in the following settings: o Outpatient clinics, general surgery, child and adult psychiatric o Specialized hospital programs: SOT (Survivors of Torture) Program, AOT (Assisted Outpatient Treatment Program) and Forensic Medicine

o Palliative care meetings, bariatric surgery conferences, providing whispering interpretation.

• Received daily calendar assignments from Interpreters Services Coordinator or Supervisor and accurately completed daily activity logs, and other documentation as required.

• Proof read and translated documents for the Hospital. EDUCATION:

• BA in Health and Sciences with concentration in Cultural Diversity – Walden University (in progress)

• A.A . in Tourism Administration from Apec University Santo Domingo, DR

• L’alliance Francaise, Saint Domingue. DELF B2 Diploma in French Fluency CERTIFICATIONS:

• CCHI Certification (National Certification for Medical Interpreters)

• Certification by CUNY Healthcare Interpreter Program

• Certification by Medical Interpreter by Language Line University Program

• Healthcare Concepts of Medical Terminology for Healthcare Interpreters

• Internationally Recognized French Certification

• Pacific Interpreters Medical Certification French Fluency Test - Medical Terminology

• Medical Language Interpreter French-English. Certification #LLU202515

• Spanish Medical Interpreter Certification # LLU201812

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