Medical Customer Service

VICTORIA SALCE

Tel. 201-***-**** • *******@*****.***

SUMMARY:

Multi-faceted, efficient, and reliable professional with 7+ years of experience in customer service and interpreting roles. Self-driven, detail-oriented; able to identify and work with customers from diverse socioeconomic, cultural, and ethnic backgrounds to define individual needs, and bridge communication gaps in education, governmental, health, and legal fields.

KEY STRENGTHS:

• Flexibility and Adaptability, learning agility, critical thinker, creative, goal oriented, positive attitude, prioritize and delegate tasks as needed.

• Knowledge of hospital administrative policies and procedures, HIPPA, PHI and code of ethics regulations.

• Experienced in hospital settings: business, outpatient, ambulatory surgery, behavioral health, inpatient wards.

• Computer programs including Hospital EMR systems, Microsoft Word, e-mail

• Competent in an array of interpretation techniques: Simultaneous, Consecutive, and Sight Translation.

• Multilingual: English/French/Spanish

EXPERIENCE:

July 2017 to Present Freelancer Interpreter NY/NJ

• Freelance Spanish and French Medical/Legal Interpreter at various agencies in NY and NJ hospital systems, courts, governmental agencies via in-person, telephonic, and video interpretation.

• Provide language interpretation and translation services on a freelance basis in various NY and NJ agencies.

• Applies consecutive or simultaneous interpretations as requested by client.

• Document interpretation assignments as per client protocol – example: patient chart, log etc.

• Reliable and highly committed to booked assignments or emergency calls.

• Abide by the interpreter Confidentiality Agreement and the Interpreter’s Code of Ethics. June 2011 to July 2016 Aurora Healthcare Medical Center Network Milwaukee, WI

• Worked as a full time multilingual Medical Interpreter providing on-site video and over the phone interpreting.

• Documented encounters, maintained assignment logs, and provided monthly reports.

• Dispatched interpreters to different assignments as needed. Victoria Salce Page 2

November 2009 to May 2011 Bellevue Hospital Center NYC, NY

• As a Bilingual Client Navigator, provided the following services to ensure patients had a pleasant hospital experience from first point of contact through the end of the hospital visit or stay: o Information Desk: Assisted patients and visitors with different inquiries: clinic location, appointments, visitor passes; adhered to visitor restriction policies and patient PHI and HIPPA guidelines. o Business Office/ Registration: Assisted patients with the new patient registration process, obtained hospital clinic card, Medicaid/ Medicare application, and financial assistance applications. o Outpatient Settings: Escorted patients to their clinic locations, facilitated follow up clinic appointments, and interpretation as needed.

• Provided face to face and phone interpretation in the following settings: o Outpatient clinics, general surgery, child and adult psychiatric o Specialized hospital programs: SOT (Survivors of Torture) Program, AOT (Assisted Outpatient Treatment Program) and Forensic Medicine

o Palliative care meetings, bariatric surgery conferences, providing whispering interpretation.

• Received daily calendar assignments from Interpreters Services Coordinator or Supervisor and accurately completed daily activity logs, and other documentation as required.

• Proof read and translated documents for the Hospital. EDUCATION:

• BA in Health and Sciences with concentration in Cultural Diversity – Walden University (in progress)

• A.A . in Tourism Administration from Apec University Santo Domingo, DR

• L’alliance Francaise, Saint Domingue. DELF B2 Diploma in French Fluency CERTIFICATIONS:

• CCHI Certification (National Certification for Medical Interpreters)

• Certification by CUNY Healthcare Interpreter Program

• Certification by Medical Interpreter by Language Line University Program

• Healthcare Concepts of Medical Terminology for Healthcare Interpreters

• Internationally Recognized French Certification

• Pacific Interpreters Medical Certification French Fluency Test - Medical Terminology

• Medical Language Interpreter French-English. Certification #LLU202515

• Spanish Medical Interpreter Certification # LLU201812

Contact this candidate