Customer Service Microsoft Office

THEALIN BRAVO

**** ******* **. ********, *******, 34748 *************@*****.***

WORK EXPERIENCE

Quality Inn, Leesburg, FL

Night Auditor, Jun 2014 – Feb 2017

Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Compute bills, collect payments, and make change for guests. Review accounts and charges with guests during the check out process. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Plan, schedule or supervise the work of other employees. Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages, using telephones or telephone switchboards. Contact housekeeping or maintenance staff when guests report problems. Night Auditor, Jun 2014 – Feb 2017

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. File and maintain records.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries. Receive payment and record receipts for services.

Night Auditor, Jan 2013 – Oct 2013

Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Deposit guests' valuables in hotel safes or safe-deposit boxes. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Plan, schedule or supervise the work of other employees. EDUCATION

Lake Tech, Eustis, FL

High School Diploma, Aug 2016

ADDITIONAL SKILLS

Detailed and organized,Excellent in Excel.Microsoft office,PowerPoint,Accounting reports, QuickBooks.