Customer Service Manager

ANNA WHARTON

**** *********

Fabreville, Laval, Quebec

H7R 5X1

Home: 450-***-****

Cell: 514-***-****

Email: *************@*******.***

A versatile and respectable individual with high standards of integrity, I possess solid bookkeeping, managerial and administrative experience, with a proven ability to perform in diverse and varied

functions. I am a capable leader who can interface with a diversity of professionals, clients and staff

members. Inasmuch, I am seeking supplemental challenges, where all forms of education and

experience will be fully utilized.

Nov 2016 – Present Fleetspec

Oct 2015 – Sept 2016 IBORG (International Back Office Resource Group)

Executive Administrator

Responsibilities:

- Payroll

- Account Receivables/Payables

- Book Keeping

- Month end journals

- Expense Reports

- Taxes

- Purchases

- Managing Presidents personal & business affaires

- Arranging travel itineraries for President

- Managing calendars

- Scheduling meetings

- Screening incoming calls and emails

- Dealing with financial institutions - bank

- Dealing with Government institutions

- Bank Reconciliations

- Answering emails

Feb 2006 - Oct 2015 Equityfeed Corporation

Developer of Financial Software Applications

Executive Administrator

Responsibilities: - Customer service

- Account Receivables/Payables

- Invoicing

- Book Keeping

- Month end journals

- Bank Reconciliation

- Taxes

- Screening incoming calls and emails

- Dealing with financial institutions – bank

- Arranging travel itineraries for President

- Managing calendars

- Dealing with Shareholders/stockholders

- Scheduling meetings

- Human Resources – employee issues,work and personal

- Investors Relations,

July 2005 - Dec 2005 IHS (International Healthcare Services)

A start-up firm marketing pharmaceuticals to the U.S.

Office Manager / Administrator

Responsibilities: - Payroll

- Account Receivables/Payables

- Book Keeping

- Month end journals

- Expense Reports

- Taxes

- Purchases

- Managing Presidents personal & business affaires

- Arranging travel itineraries for President

- Managing calendars

- Scheduling meetings

- Screening incoming calls and emails

- Dealing with financial institutions - bank

- Dealing with Government institutions

- Purchases

Reason for leaving: The firm was failing

Sept 2003 - July 2005 SOXTEC (Formerly Gina Hosiery)

Socks manufacturer selling to wholesale distributors.

Office Manager / Administrator

Responsibilities: - Payroll

- Account Receivables/Payables

- Book Keeping

- Month end journals

- Expense Reports

- Taxes

- Customer Service

- Human Resources- employee relations

- Monthly inventory reports

- Weekly production reports

- Purchases

- Retail Link – Wal-Mart

- Vision - JC Penny

- Managing Presidents personal & business affaires

- Arranging travel itineraries for President

- Managing calendars

- Scheduling meetings

- Dealings with financial institutions – setting up letters of credit etc.

Reason for leaving: Firm was having major financial trouble and layoffs were pending, so I decided to take a new position.

Oct 2002 - Apr 2003 GINA HOSIERY

Socks manufacturer selling to wholesale distributors.

Assistant to Controller / Administrator

Responsibilities: - Payroll

- Invoicing

- Credit notes

- Order Entry

- Accounts Receivable

- Accounts Payable

- General office duties

- Organize business trips for President

- Scheduling meetings

- Managing Presidents personal & business affaires

- Arranging travel itineraries for President

Reason for leaving: Firm bankruptcy

Jan 2002 - June 2002 TELL-EX FASHIONS

Manufacturer of woman’s clothing

Assistant to Office Manager (part time returning from maternity leave.)

Responsibilities: - Invoicing

- Accounts payable

- Banking

- Prepared Salesman commissions

- Picking slips

- General office duties

- Reception

1989-1995 PRECIOUS TIMES FASHION

Manufacturer of maternity clothes

1992-1995 Assistant Controller (promoted to this position)

Responsibilities: - Performed traditional accounting functions

- Fulfilled accounts receivable duties

- Administered month-end journals

- Prepared trial balances and bank reconciliation’s

- Drafted demand letters and final notices

- Performed data entry (MBI software)

- Adhered to effective and proficient work ethics

1990-1992Accounts Payable Clerk (promoted to this position)

Responsibilities: - Handled accounts payable

- Set-up invoices to match orders for input

- Assisted in the development of disbursements and credit notes

1989-1990Receptionist/Secretary

Responsibilities: - Answered the telephone; greeted visitors, provided information

- Performed basic secretarial functions

- Accomplished adept work relations

Software;

●MBI system

●Simply Accounting

●QuickBooks

●Retail Link

●Familiar with the Cantel system

●Typing (50 wpm)

●Shorthand

●Write up

●Microsoft Office.

Education

High school diploma – St Richards, High school, Skelmeersdale, Lancashire England

Secretarial/Business course – Skelmersdale college, Skelmersdale, Lancashire, England. (2 years).

Contact this candidate