Customer Service Sales

Education

California State University, Northridge: Graduation Date, May, 2017

Major: Environmental and Occupational Health; Degree: Bachelors of Science

Employment Experience

Dates Employed: 07/11-Present Environmental Assessor/LA Corps Representative

Employer: Waste Management

Conducts site surveys and waste audits to determine waste, organics, manure and service levels

Makes recommendations on size and location of bins

Possesses extensive knowledge and understanding of contract obligations, reporting, operations

Matches Waste Management services with client needs

Educates commercial clients and multi-family dwellers on importance of recycling and federal mandates

Coaches account base on the Implementation of the new franchise RecycLA regulations

Conducts site surveys for safety and Waste Management drivers

Arranges for new services and conducting on-site training programs with customers

Assists in the development and dissemination of public education and marketing pieces for Waste Managements programs

Cultivates and improves community partnerships by attending and participating in public events on behalf of the company

Dates Employed: 10/16-07/17 Senior Teller

Employer: US Bank

Processed client transactions within established policies; regulatory protocols, and procedures

Reduced the amount of fraudulent activity and losses taken by complying with the procedures

Implemented excellent clientele skills in all transactions, resolving financial conflicts, and building rapport

Educated clients to make appropriate referrals and sale opportunities

Dates Employed: 10/09-10/16 Sales Associate/Cashier

Employer: Cost Plus World Market

•Computed sales within cash wrap with efficiency and accuracy, maintained a customer friendly register as a cashier

•Assisting customer with product detail and knowledge and personal testimony, advertising sales and promotions

•Greeting customers, answering the store landline, establishing customers’ needs by verbal and non-verbal clues, meeting store goals, worked store hours and after hours to display new floor set

Dates Employed: 08/12-02/15 Senior Teller

Employer: Bank of America

Processed client transactions within established policies; regulatory protocols, and procedures

Reduced the amount of fraudulent activity and losses taken by complying with the procedures

Implemented excellent clientele service skills in all transactions, resolving financial conflicts, and building rapport

Educated clients to make appropriate referrals and sale opportunities

Internship Experience

Dates Interned: 10/15-12/15

Employer: Los Angeles County Department of Public Health

Conducted compliance investigations of food facilities, and housing

inspections included educating the operator on corrections, enforcing regulatory compliance’s and providing corrections

Inspected newly constructed and remodeled food and housing facilities for compliance with construction standards

Issued official notices of corrective actions and follow-up inspections to ensure compliance

Principles, practices and techniques of food, noise, solid waste, water, and hazardous materials inspections

Principles, practices and techniques relating to public health and safety regulations, and protection of the environment

Technical Skills

Microsoft Office: (all applications); 10 Key by touch, typing 40-50 wpm

Detail oriented individual, with the ability to work well with clients

7+ years of sales and customer service experience

Excellent verbal and written communication skills – interact with staff, management, and clients

Operate various office machines including copiers, fax, scanners, phones, etc.

Excellent inspection assessor

Activities/Organizations

Member of the CSUN Armenian Students Association (ASA)

Member of the Environmental and Occupational Health Student Association (EOHSA)

Member of the Great Cycle Challenge-Riding To Fight Kids Cancer

Certification

California Department of Public Health certified as an Environmental Health Specialist

Los Angeles County Environmental Health Academic Internship Program

US Bank Stellar Teller Excellence Award in 4th quarter of 2016 & 1st quarter of 2017

Languages

Fluent in English and Armenian

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