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Customer Service Representative

Location:
Lawrenceville, Georgia, United States
Salary:
$20
Posted:
January 05, 2018

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Resume:

ERICA ALLEN

Lawrenceville, Ga. *****678-***-**** • ac3xbe@r.postjobfree.com

SUMMARY

Contract administrator with expert communication skills with external as well as internal customers.

Responsible for accurate and timely customer billing utilizing knowledge of company products, processes and internal resources.

Goal oriented with attention to detail.

Work independently as well as with others.

Trainable, Quick learner.

WORK EXPERIENCE

Aerotek/Stericycle Norcross, GA 2017- Present

Retail Billing Clerk

•Submit invoice through an electronic website or matching invoices to manifests and inputting into customer portals.

•Reviewing and maintain integrity of database and updating sourced data.

•Compiles invoice data and prepares invoices, listing items sold, amounts due, credit terms and dates of shipment, ensuring coding is correct for services provided and deadlines are met.

•Enters invoice data, set up rates, and service details into appropriate invoicing/billing system.

•Provides customer support to internal departments and customers

Discover Staffing / Prosys Norcross, GA

Inside Sales Support 2016-2017

•Update spreadsheet and customer portals with PO information.

•Assists the Account Manager with managing current customer base including but not limited to providing ETA’s to customers, tracking numbers, and general customer inquiries regarding their order.

•Reviews customer invoices for accuracy and correction of errors and send via email or regular mail.

•Works closely with manufactures and /or distributors for special pricing and registrations.

•Coordinates with other departments (Engineering, Accts Payable, Accts Receivable) to assist customers and vendors (as it pertains to payment status, etc.).

•Responsible for assisting AM with the procurement process including but not limited to –stock availability and ETA, order adjustments, and cancellations.

•Enter orders.

•Works closely with warehouse regarding deliveries of scheduled shipments.

•Works with Credit Department to process new customer application.

•Responsible for maintaining stellar customer relations.

•Create new part numbers as needed and add customer purchase orders in Knowledge Lake for archiving.

Ricoh USA/Ikon - Duluth, GA 2003 to 2015

Contract Administrator

Input customer information into billing system as sold by sales professional.

Obtain meter reads, purchase order numbers and other billing information as necessary, from customers and other Ricoh personnel.

Work with customers and Ricoh personnel to resolve discrepancies in billing information to ensure customer’s invoices are accurate.

Answer incoming calls from internal and external customers regarding questions about the contract and help them resolve their issues.

Proactively resolve all outstanding issues by creating credit memos for any erroneous billing.

Cancel contracts once equipment has been removed.

Maintain spreadsheet of daily activity.

Provide timely customer service support on issues related to billing, order status, delivery, cancellation, etc.

Ricoh USA/Ikon - Duluth, GA 2003 to 2015

Customer Service Representative

Receive calls from customers needing to resolve discrepancies.

Place service and supply calls for customers for their equipment.

Request credit memos for any erroneous billing.

Assist customers in relocating their equipment.

Purchasing Assistant

New Hermes - Duluth, GA 2000 to 2003

Confer with vendors to obtain product for service information, such as price availability and delivery.

Prepare purchase orders for bid requests.

Insure all weekly stock orders are placed with the supplier.

TECHNICAL SKILLS

Microsoft Word, Outlook and Excel, AS400, Lotus Notes, Oracle, Sales Pad, Knowledge Lake, Quoteweks, GP Utilities, Interconnect, SPAK, Maximo, Ariba



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