Customer Service Manager

ROYA TEYMOURIAN

***** ***** *****, *****, ** ****1 C: 301-***-****

***********@*******.***

Summary

Versatile Operations Manager trained in Business Management who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of Business Administration and an unsurpassed work ethic.

Personable Legal Assistant who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high- pressure situations.

Experienced Administrative Sales Manager adept at problem solving, customer service and hiring and training quality staff.

Highlights

-Self Starter

-Troubleshooting

-Multi Unit Operations Management

- Schedule Management

-Travel Administration

-Deadline Oriented

-Staff Motivation

-Employee Training and

-Legal Administrative Support

Contracts

Accomplishments

Process Improvement Oversaw implementation of new phone and IT system upgrade which resulted in more cost-effective service.

Research Investigated and analyzed clients and employee complaints to identify and resolve issues.

Multitasking Demonstrated proficiencies in all front office tasks with high volume traffic. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Planning Arranged, scheduled and coordinated all logistics and travel itineraries for CEO and the Feasibility Team. Ensured staff was equipped with all necessary equipment and collateral for long distance travel. Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Calendaring Planned all meetings in house and abroad. Scheduling Facilitate new employees by scheduling training, answering questions and processing all necessary paperwork.

Experience

Operations Manager 1994 - 2017

IDC Corporation - Rockville, MD

Reporting directly to the CEO:

-Prepared all Correspondence, Contracts, Confidentiality and Memorandum of Understanding.

-Office administrative monthly reports.

-Budgets on each individual project and status.

-Status of each contractor performance abroad.

-Audit all expense reports from staff abroad.

-Arranged for all company event planning from A to Z. Legal Assistant 1988 - 1993

Richardson, Bambrick, Cermak and Bennett - Los Angeles, CA Reporting directly to the Trial Attorney: (102 case load)

-Prepared all incoming complaints with general answer for review.

-Input all data in computer.

-Prepared all discovery.

-Instructed investigators with tasks.

--Calendared Calendared deadlines upcoming for court filings dates. of legal documents.

*PROMOTED TO LEAD LEGAL ASSISTANT AT BRANCH OFFICE FOR TRAINING NEW SECRETARIES.

Administrative Sales Manager 1983 -1988

Liz Duty Free - Los Angeles, CA

Reporting directly to the President:

-In charge of sales personnel.

-Prepared sales report daily.

-In charge reporting to warehouse/delivery of Duty Free items onto the airplane. Education and Training

Business Management/HR

California State University Northridge

Los Angeles Community College - Los Angeles, CA

Internship at Law Offices of Richardson, Bambrick, Cermak and Bennett

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