Medical Administrative Assistant

Sonia P. Anderson

**** **** *****

Salem, Virginia 24153

Cell: 540-***-****

Email: **************@*******.***

Experience

**/****-******* ************ ** Virginia Roanoke, VA Department of Forensic Science Western Lab

Forensic Administrative Assistant

• Prepare scientific reports to provide legal documentation of laboratory results to law enforcement agencies and the judicial system

• Copies and mails final technical and scientific reports to law enforcement personnel using knowledge of agency procedures

• Maintains a tracking system of mailing to Commonwealth’s Attorneys Offices

• Maintains files for the laboratory by pulling and signing out case files to examiners

• Serves as backup to Forensic Office Manager in his/her absence

• Keeps management abreast of information critical to the section and laboratory operation

• Generates certified copies of Certificates of Analysis

• Keeps supervisors informed

• Follows all Department and States policies and procedures 04/2015-9/2016 Commonwealth of Virginia

Catawba Hospital Catawba, VA

Executive Secretary

• Coordinate, develop and prepare agenda packets for weekly Medical Staff Meetings to include General Staff, Quality Management, Peer Review and Morbidity & Mortality

• Take minutes for each meeting

• Ensures standards are met for The Joint Commission as it relates to Ongoing Professional Practice Evaluation Planning

• Uses good judgment in selecting meetings that can be moved when the schedule must be rearranged

• Prepares minutes for Medical Staff Meetings

• Provides secretarial/clerical support to the Medical Services Department and the Chief of Staff, Chief Medical Officer

• Performs composition/transcription/preparation of letters, memos and reports and special projects as assigned

• Creates, revises and maintains employee supervision/evaluation files on attending Psychiatrists, MOD’s and Department Heads staff reporting to the Chief of Staff

• Provide back-up secretarial support to the Chief Executive Officer and Chief Operating Officer as necessary

Sonia P Anderson 1805 Epps Drive Salem, VA Page 2

• Coordinates department policies and procedure reviews and revision as assigned to ensure all required data is available

• Independently and accurately prepares responses to correspondence /requests for information for signature as measured by a review or prepared documents for accuracy and feedback from recipients.

• Manages the Physician Credentialing process as assigned, assuring timely preparation of credentialing files. Assures reappointment and re-privileging occurs within timeframes.

• Prepares minutes for Medical Staff Executive/Credentialing Committee, Pharmacy & Therapeutic Committee Meetings, Physician Peer to Peer Review Meetings and Medical Staff Executive/Quality Management Committee

• Travel arrangements are made in a timely manner; administrative leave request and travel expense vouchers are accurate as measured by feedback from fiscal office

• Provide office support activities (answering phones, distributing mail, greeting public, faxing documents as well as copying

• Preparing training manuals for medical officers of the day (MOD) 07/2012-04/2013 Allstate Insurance Company Roanoke, VA Customer Data Quality Policy Processing- Layoff

• Provide support to all auto policyholders with customer requesting changes to policy

• Supported customers that requested assistance with their online accounts

• Process auto policy endorsements

05/2007-04/2010 Carilion Roanoke Memorial Hospital Roanoke, VA Department Secretary

• Provided Administrative support for echo/cardiology and vascular departments

• Scheduled outpatient diagnostic test

• Answered incoming calls

• Proficient in Microsoft Office

• Outlook

• Managed Epic Electronic Medical Records

• Faxed and copied medical records

• Sorted mail daily for each department

• Prepared monthly reports

• Take minutes in departmental meetings

11/2003-10/2006 Anthem Blue Cross and Blue Shield Roanoke, VA Customer Care Representative

• Processed medical insurance claims

• Assisted customers with premium payments

• Answered incoming calls from clients to provide on copays, deductibles and out-of- pocket expense

• Faxed correspondence

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• Solved complex issues with claims

• Adjust claims

Education

09/1992-07/1994 Dominion College Roanoke, VA

Diploma of Medical Office Assisting

11/2010-05/2012 National College Salem, VA

Associate of Business Administration Management

06/2012-05/2013 National College Salem, VA

Bachelor of Business Administration Management

06/2013-03/2015 Liberty University Lynchburg, VA

Master’s of Business Management and Leadership

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