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Data Entry Customer Service

Horicon, Wisconsin, 53032, United States
January 05, 2018

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(414) ***-**** •


Creative and well-rounded professional with exceptional attention to detail, data management skills, and customer-service experience; proven teamwork skills and work ethic. SUMMARY OF QUALIFICATIONS

Data Entry: Over five years’ experience in demanding data-entry environments; average typing rate of 165 WPM.

Data Quality: Exceptional accuracy and attention to detail; low error rate in high-volume transcription roles.

Teamwork: Experience as a member of numerous highly-visible, high-performing teams.

Foreign Languages: Elementary Spanish; Elementary German. PROFESSIONAL EXPERIENCE

Captioning Assistant/Coach

Captel, Inc.

May 2013 – Present

Madison, WI

Using a standard PC keyboard, provide real-time telephone captioning services for the hearing impaired community.

Transcribe live conversations at an average rate of 165 words per minute with an average accuracy of over 98%.

Maintain the highest standards of confidentiality in all interactions with the public.

Provide quality, professional service to members of the public in high-stress, time-sensitive situations.

Provide patient, courteous, and tactful service to all callers.

Caption live emergency calls, including 911 calls.

Coach junior team members captioning live calls; ensure accuracy of captioning; provide constructive feedback and mentoring.

Improved quality monitoring process by identifying a defect in the call transcription auditing system.

Have received recognition for exceptional accuracy of captioning during particularly challenging calls.

Have received numerous incentive bonuses for completing calls with 100% accuracy. Section Violinist

Madison Symphony Orchestra

September 2013 – Present

Madison, WI

Perform orchestral music with a leading regional orchestra.

Perform a range of musical genres, including classical, jazz, pop, and rock.

Working within tight time constraints, quickly learn challenging musical pieces and master the ability to perform them at a professional level.

Master highly complex musical pieces requiring exceptional attention to detail; read and comprehend the composer’s instructions and replicate the composer’s intent in a high-pressure live setting.

Exhibit exceptional teamwork by adjusting to fellow musicians’ playing while realizing the conductor’s vision.

Listen to and coordinate with all members of the orchestra to ensure each piece is played in perfect rhythm, time, and pitch, and with flawless skill, accuracy, and precision.

Play in perfect coordination with all team members, so that physical movements as well as musical notes are performed in unison.

Perform in an outreach quartet providing free community concerts to senior citizens and people with disabilities. Assistant Principal 2nd Violinist

Dubuque Symphony Orchestra

September 2013 – Present

Dubuque, IA

Perform a wide range of orchestral music with a professional metropolitan orchestra.

Backup section lead; lead the violin section when the Principal 2nd Violinist is absent.

Coordinate the performance of all violinists in the section; mark the music and provide performance cues to ten violinists.

Point of contact with the conductor for performance questions or concerns for all members of the section; relay conductor’s directions and coaching to fellow violinists.

Adjust playing style to the conductor, venue, and role; transition seamlessly between playing with the Madison Symphony and the Dubuque Symphony

Executive Sales Representative

Artsmarketing Services, Inc.

August 2012 – April 2013

Milwaukee, WI

Via telephone leads, generated sales of subscriptions to the Milwaukee Symphony Orchestra.

Met customer needs by packaging custom subscription options.

In addition to sales, raised $15,000 in charitable contributions during the orchestra’s annual fund campaign.

Recorded and processed credit card transactions, ensuring accuracy and completeness.

Entered all member and donor information into a database with speed and accuracy.

Interfaced with members of the public in a professional and courteous manner.

Maintained confidentiality of member and donor information.

Adapted to different roles and customers, selling subscriptions and soliciting contributions.

Exhibited flexibility by working rotating shifts. Cashier

Pick ‘N Save

July 2012 – September 2013

Milwaukee, WI

Provided cashier services to shoppers, ensuring speed and accuracy in all transactions.

Interfaced with members of the public in a professional and courteous manner. EDUCATION

Front-End Web Development Certificate; YWCA YWeb Career Academy; May 2017

Master of Music in Music Performance; University of Wisconsin – Madison; May 2012

Bachelor of Music, Applied Violin, With Distinction; Eastman School of Music; May 2010

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