Customer Service Sales

Kenny Yang

Disiskenny.yang@gmailcom **** **TH AVE WOODHAVEN NY 11421 646-***-****

EDUCATION

LaGuardia Community College of New York 2011-2013Jan (graduated)

Major: Business Administration.

Cumulative GPA: 3.68/4.00

New Town High School 2006-2010 Graduated

RELEVANT WORK EXPERIENCES

TD Bank N.A New York, NY Feb, 2017 to present

Position: Financial Service Representative (Life and Health NYS licenses)

Responsibilities: Supervising Tellers and Bankers, Overall Branch Operation compliances and Investment Sales

As a Financial Services Representative; I manage Branch operations; supervise Bank Tellers including performance management, coaching, training etc. Also I am focusing Sells and cross-sells Investment products to new and existing Customers. Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales.

Capital One Financial Company. New York, NY Nov, 2014 to July, 2016

Position: Relationship Banker (top 10% banker in the regional banker system) Feb, 2016 to July 2016

Responsibilities: Supervising tellers, Vault, ATM, Branch Operation and Sales.

As a Relationship Banker, not only Train staff on bank policies, procedures, regulations, and transactions. Also, I generated sales and revenue by developing a positive customer experience. Deepen relationships by uncovering financial needs and recommending the best product, services, and solution to meet those needs. Additionally, I am also part of the management team with Vault ATM, and Branch Operation to ensure the branch is exceeding the expectation of passing the audits.

Position: Universal Branch Banker (UBA) MAY, 2015 to Nov 2015

Responsibilities: Vault & ATM operation

Got promoted within six months when I was as Teller, and had recognition breakfast with the Executive Officer, achieved outstanding performance in sales and services.

Position: Teller Nov, 2014 to April 2015

(Ranked number 74 out of 1000+ teller in the whole teller ranking)

As a Teller in Capital One, We took an active role in education customers on other banking channel options as well as sales and service offering. Providing good customer services and seeking hidden financial needs for the customer is always our first priority.

Sales Associate, Coach Inc., New York, NY March-September2013

Educate customers on various company product catalogs while delivering superior customer service resulting in customer satisfaction and sales of merchandises

Provide end-to-end customer service to build long-term customer loyalty, increase repeat client rate, and develop a solid customer base

Macy’s Marketing, Internship Inc., New York May-August2012

conducted a market research in a team of 5 to collect information on target customers, products, and brand developments to develop social media marketing strategies to enhance brand visibility resulting in 150% growth increase in company outreach

• Compiled an analysis of fashion trends and consumer behavior in order to identify the risks and opportunities of current market, contributing to development of Macy’s Inc.’s business plan.

LEADERSHIP EXPERIENCES

Mentor, Johnson City Mentor Program, Johnson City, NY February- May 2012

Volunteered to mentor a middle school student weekly on a one-on-one basis to aid in academic, social and behavioral areas

Utilized communication and leadership skills to teach and encourage student to focus on academics and value of education

Panel Speaker, International Student Services, LaGuardia Community College February 2012

Delivered public speech approximately 100 international students covering my personal transition experience

Inspired international students to overcome culture shock, be comfortable with America society, and not lose own cultural values

SKILLS & INTERESTS

Languages:

Native in Cantonese,Mandarin Chinese and Kaippingnese,Fluent in English

Computer:

Proficient in Microsoft Word, Excel, PowerPoint; basic knowledge in Microsoft Access, Outlook, and SAP

Interests:

Sports, Reading, Traveling, and Learning different languages and cultures

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