Project Management
Resume:
Jessica Kullman
ac3xae@r.postjobfree.com
EXPERIENCE
First American Title - AT-Tech Contractor January 2017 – Current Project Analyst
Analyzed, planned and currently implementing the migration from SharePoint 2010 to SharePoint 2013.
Created a full assessment of the Financial Services Center SharePoint site in preparation for the migration/upgrade.
Identified best practices for navigation and site structure, and contributed to governance plan for future state.
Provided training for additional best practices and lessons learned for education of end users and administrators.
Mapped, reorganized, and created new permissions and user groups in SharePoint.
Deployed and created Business Unit solutions that include InfoPath forms, Lists, Web Parts.
Created out of the box SharePoint Parent Site, InfoPath forms, document libraries, and lists as per the First Canadian Title Project.
Collaborated with Information Technology business unit to integrate business needs with technology.
Translated business cases and requirements into functional requirements from identified stakeholders in program areas.
Support for the FSC by maintaining process documents following SOX compliance guidelines. Dignity Health Nov 2015 – Nov 2016
Procurement Business Analyst/ Project Management (Managed Resource)
• Evaluated vendors based on price, quality, availability, reliability and technical support.
• Created extensive reporting utilizing a third-party system to analyze business wide market rates.
• Designed and facilitated the build of a contract management database in SharePoint to provide better insights into contract review timelines.
• Provided support and implemented site migrations from SharePoint 2010 to SharePoint 2014.
• Utilized SharePoint Designer to create custom list solutions and workflows.
• Completed VMS and MSP compliance reporting, Invoice consolidation, and financial analysis.
• Reviewed and negotiated vendor contracts. Worked closely with vendor contacts to resolve contract disputes.
• Facilitated the implementation of People Ticker a third-party market data research software utilizing the SDLC project management lifecycle.
Wells Fargo Jan 2015 – Nov 2015
Business Analyst (Managed Resource)
• Designed, built and managed the ROM (Rough Order of Magnitude) Tool using the SDLC project management lifecycle. The ROM is a detailed form built within Excel and translated into SharePoint that estimates the cost and size of technical projects.
• Worked closely with management across different lines of business to gather requirements for the creation of the ROM Tool.
• Created extensive process flows to facilitate the management of the tool within SharePoint.
• Utilized internal data sources and Excel to create and manage status reports for current and historical projects.
Green Tree Servicing: Tempe, AZ 2013 – 2014
Business Analyst
• Daily management and responsibility for a technical support inbox.
• Implementation and build of issue tracking log via SharePoint.
• Creating and reviewing various audit reports to identify trends and/or other areas of concern. Identifying and tracks input and processing errors within various systems used by assigned business area.
• Performing analysis and reporting to identify and escalate resource conflicts, issues and risks, possible mitigation strategies; while adhering to the demand management processes.
• Ensure that resource planning and allocation enable the successful completion of all assigned work identification of necessary capacity, skills and competencies, and the over allocation of resources.
• Partner with the Service Desk to ensure production support upon new application(s) release and to provide clear resolutions between requestor groups when incidents/problems arise in production.
• Ensure adherence to servicing standards set forth but investors.
• Identify process improvement opportunities to enhance service quality and speed in the production environment.
• Identify trends within the production system, and mitigate any risk/loss of productivity
• Adhere to the Systems Development Lifecycle (SDLC) relevant to the technologies and processes supported.
• Manage and adhere to administrative policies and procedures, such as time reporting, security, etc.
• Conduct ongoing weekly project debrief reviews with clients inclusive of project timelines, resolution goals, and daily group performance.
• Plan and manage all phases of the system triage process. Wells Fargo, Tempe, AZ 2012 – 2013
Technical Consultant/Project Management
• Daily management responsibility for a team of technical professionals including, training, development & mentoring.
• Manage key performance measurements.
• Co-lead project efforts with project managers to aggressively ensure projects are delivered successfully and on schedule.
• Identify and escalate resource conflicts, issues and risks, possible mitigation strategies; while adhering to the demand management processes.
• Ensure that resource planning and allocation enable the successful completion of all assigned work identification of necessary capacity, skills and competencies, and the over allocation of resources.
• Partner with the Service Desk to ensure customer support upon new application(s) release and to provide clear lines of demarcation between the resolver groups when incidents/problems arise in production.
• Ensure adherence to IS Service Management policy and processes to efficiently manage work.
• Support with the negotiations and administration of vendor / consultant contracts and service agreements.
• Identify process improvement opportunities to enhance IS service quality and speed to market.
• Adhered to the Systems Development Lifecycle (SDLC) relevant to the technologies and processes supported.
• Ensure alignment with PMO's PMLC where necessary.
• Managed and adhered to IS administrative policies and procedures, such as time reporting, security, etc.
• Conducted ongoing monthly formal project debrief reviews with clients inclusive of campaign and performance metrics, suggestions, recommendations, and best practice guidance
• Planned and managed all phases of the project lifecycle, using the client’s adopted project management processes and procedures to meet the organizational and/or departmental goals, as well as the project specific time and quality goals. Bank of America, Tempe, AZ 2008 – 2012
Project Manager
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign Project Managers to manage data, schedules, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel within a technical team environment.
• Present periodic Dashboard reports on the current program, future opportunities and client issues.
• Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Resolves numerous project issues including staffing shortages, tactical matters, scope creep and business/user needs
• Built and implemented business specific scoreboards based on requirements set forth by stakeholders.
EDUCATION
California State University Northridge, Northridge, CA 2007 BS in Business Management
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