Rocky Patnaik

** ******** *****

Hamilton, NJ ***19

609-***-****

SUMMARY:

● Over 17 years of Telecom and networking infrastructure support and leadership expertise in the Information Technology Industry. Network Engineer with years of experience and well versed in the design layout, implementation, and support of Telecom systems, LAN’s/WAN’s, VPN’s, Windows 98, 2000, and XP, MS Exchange, HP Servers, Thin-Clients, Sun, and Cisco environments; functioning as solutions provider for technical and business system issues. Background includes: • Supporting system components, software functionality, connectivity, configuration, communication, and data management • Utilizing & configuring network components for LAN/WAN, WLAN, and VLAN • Troubleshooting system problems and network security (Firewalls, VPN and etc.), and performing network diagnostics • Resolving system problems by collaborating product owners, developers, and vendors • Resolving user problems using remote support software – VPN, Remote Desktop, Citrix, Juniper, etc, terminal emulation programs, and serial communication protocols • Supporting enterprise applications and network communication protocols including TCP/IP, DNS, SMTP, HTTP, DNS, DHCP, WLAN, Routers and Switches. Well versed in the design layout, implementation, and support of Telecom systems, LAN’s/WAN’s, VPN’s and with hands-on experience on Windows 98, 2000, and XP, MS Exchange, HP Servers, Thin-Clients, Sun, and Cisco environments. Expertise in supporting Windows 7, Windows XP, WIndows 2000 on HP Desktop and Laptops and providing Remote Support for end users and Clients. Experience in support of Office 2010, Rolling out and imaging PC's and Laptops, installing Symantec End Point Solutions.

TECHNICAL SKILLS:

●Software: Installation of Operating systems such as Windows NT 4.0, WinXP, Windows 7, 8, Vista, MS Exchange 5.5, GroupWise, Novell NetWare 4.1, 3.x, 2.x, Lotus Notes, WebLogic, VISIO, SFT3 Windows 7, 95, 98, 2000, 2003, 2008, 2012. Installation of software such as Internet Explorer 5.x, Netscape 4.x, MS Office, MS Word, Excel, Access, Crystal Reports, SAP, MS Office Projects 2010 IIS 3.0, Cisco Call Manager Cisco Works for Windows ver 3.0, Win2003, Win2003, as well as Cisco OS 11.3. NetIQ, CIM, HP OpenView for Unix, Maestro and Windows, UNIX, (ISOS), Sun Solaris, Vocal Tech, Avaya G3R, Intuity Audix, Definity Administration, Melita/Divine Dialer, Merlin, MagiX, hardware and software Tools, PBX, Help Desk Tools; Track-it, BMC Remedy and CA Tools. Skype for Business, and Virtual video conferencing infrastructures.

●Hardware: Raking and stacking and unpacking of servers and connecting, a range of Server’s and PC’s, DEC ALPHA 4000, HP NetServers, IBM Netfiny Servers, DELL and HP Pentium’s, Sun Netra Web Servers, SAN/EMC/NAS, Citrix Server, SAP Systems, Sun 420, NT’s, Intel Processors and 486’s, MADGE / LANNET Network Switches (L2), Cisco catalyst 2820, 5550 switches, Cisco routers 7000, 4700, 4000, 2500, and 1600 series, RAD Megaplex 2000 multiplexer (E1), Gateways (Lucent), PBX, PSTN circuits, T-1, ISDN, 3COM/US Robotics, as well as a wide range of modems, and Video Tele-conferencing(VTC) devices, and Enterprise Polycom devices. managed such as Crestron, and Tanberg systems.

EXPERIENCE:

SmartIMS/Atlas Sr. Project Engineer/Infrastructure PM 02/17 - Present

●Maintain and managed, telephony and contact center infrastructure, optimizing and maximizing performance

●Perform the Senior Server Engineer functions to ensure the Infrastructure matches the business requirements in terms of availability, capacity and performance.

●Work with the IT Operations Manager to maintain high

levels of network availability and ensure issues are dealt with quickly.

●Support large 24X7 Call Center applications and telephony system.

●Work within the IT Operations team to deliver business critical

projects and maintain high levels of service.

●Work within the IT Operations Team and manage business critical services and applications

●Provide network support and implementation for Cisco networks with Layer 3 switching and routing, ability to configure firewalls, site-to-site VPN, and experience with MPLS.

●Take lead with maintaining a robust and scalable server, telecom and network infrastructure.

●Work with the IT operations Manager to manage relationships with 3rd party suppliers for services and hardware, including quotes and purchasing of infrastructure equipment.

●Ensured that all deliverables were produced within the planned budget and

timeframe.

●Configure, on such devices as PC’s, and mobile devices, managed and supported the enterprise Polycoms, Skype for Business, and Virtual video conferencing.

●Planned all upgrades and enhancements to the environments

●Developed standards and procedures

●Supported video room systems

●Delivered end user training

●Managed and supported daily video conferencing meetings, presentations, and training sessions, including equipment setup and breakdowns.

●Promoted the benefits and use of video collaboration technology throughout the organization and providing guidance and mentorship to junior staff

Tech Mahindra Sr. Technical PM 10/16 to 02/17

●Single point of contact for escalation requests from the sales team.

●Escalate issues with internal departments to provide speedy solutions ensuring SLA is met.

●Develop complex solutions for non-standard quote requests.

●Attend Sales and Technical Managing Partners weekly calls.

●Interact with other Solution Leads to discuss lessons learned and best practices.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

●Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

●Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority. Direct and coordinates activities of project engineers to ensure project progresses on schedule.

● Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required and recommend and take action to direct the analysis of and solution to problems.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

State of NJ Dept. Of Health (NJ Innovation Institute) via Randstad Inc. 4/16 – 10/16

Project Coordinator

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

● Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority. Direct and coordinates activities of project engineers to ensure project progresses on schedule.

● Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required and recommend and take action to direct the analysis of and solution to problems.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Provide the overall connectivity of the equipment to the networks and connections from the providers as well. Provided for facility management and security to Communication rooms as well.

● System Administration

● Implementation, Testing, configuration, and administration of Alcatel, Nortel, Cisco VoIP products. Provided hands-on support to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Call Manager as well as working with Thin Ethernet Co-Axial Networks.

● Administration of end user applications, installation, troubleshooting and repair of hardware.

● Responded to all work related communications (letters, email, voice-mail) in a timely manner. Acts as first point of contact with users and vendors. Performed and validated nightly backups and completes backup register daily. Provided for weekly and monthly reports to ITS management or as requested and access to outside vendors through security protocols.

Comcast Project Management 02/15 to 04/16

● Supporting the National Core Implementation team by identifying, procuring and managing leased fiber contracts, cross connects and collocation assets for the company. Responsibilities include working with Vendors, Sales Engineering, Design, Construction, Network Engineering, Field Operations, Installation and the External Customer during the implementation of assigned projects and execution upon Sales forecasts. Monitor and drive project performance by implementing project management methodology to ensure committed completion dates are met or exceeded. The Fiber Deployment Engineer is responsible for providing complete technical oversight and project management for network expansion projects and require a knowledge of fiber network cabling. Provided specific outside plant work orders, both distribution and feeder and provided administrative and field support to the outside plant work forces to the Comcast Markets. Provide telecom analyst functions in support of a significant VoIP deployment initiative.

Responsible for managing the voice and data service changes related to the project delivery including research, planning, analysis, provisioning, decommissioning, expense management and reporting activities. We are looking for a data driven, analytical, financially savvy person who understands the financial and operational service elements of U.S. telecommunication expenses.

● Provide for Project / Program Management to initiate and lead the telecommunication expense management components of the VoIP project. Maximized expense saving opportunities while supporting the delivery needs of the project.

● Perform analysis of voice and data network services related to the project

Data mining from telecommunication databases (Rivermine, vendor portals, etc.)

Support project delivery efficiencies through delivery of timely and accurate information, analysis and recommendations as required. Creation, submission, tracking and completion of telecommunication provisioning orders as required, while maintaining integrity of inventory & billing systems. Track and documented all billing discrepancies and be initial point of contact with vendors to resolve billing issues. Preparation and delivery of regular status / progress reporting.

● Developed templates, dashboards, excel models as needed Provide leadership and direction to cross-functional teams.

● Prioritized and organized data base effectively in order to provide vendors with LOAs for implementations in the field.

● Provide for and implemented procedures of all functions and related tasks in the area of Fiber deployment.

● Used Sharepoint, Excel, Powerpoint, provided Supported users, using and providing System Administration with Help Desk tools such as BMC Remedy, and Microsoft Project expertise to document all procedures of Projects assigned to the specific outside plant work orders, both distribution and feeder and for providing administrative and field support to the outside plant work forces in the Comcast Markets. Develop strong working relationships with peers and project members

● Provide and implemented network interfaces, architecture, and equipment configurations as well as of broadband products and services. Managed and completed Projects in a Broadband business arena. Implemented Service turn-up time is improved as interconnections through a standards-based ENNI are faster to provision than previous carrier network connections. Interconnecting carriers' services defined by CoS are pre-mapped at the ENNI to best align service attributes across networks. Turned up at existing ENNI ports for connections to the networks.

●Configured the Ethernet Virtual Connections or EVCs. Created the associated connection to the UNI’s so that were able to limit the exchange of Service Frames to UNIs in the Ethernet Virtual Connection, so that once implemented, the UNI can support more than one EVC via the Service Multiplexing attribute.

● Provide for the configuration of IP network architecture and equipment of fiber activation requirements and procedures.

●Provided for specific outside plant work orders, both distribution and feeder, while providing administrative and field support to the outside plant work forces on the base.

● Provided leadership and direction to cross-functional teams to communicate functions and related tasks in the area of Fiber deployment to over 3000 Reserve facilities across the Country conducting site surveys, for deployment of Fiber networks.

● Coordinated efforts to facilitate the installation with Vendors, contractors, and installers to implement the fiber projects for each facility.

● Coordinated installations of Alcatel PBX and upgrades, configured the Automated Attendant, and provided for system administration on a daily basis.

● Completed trunk troubleshooting, coordinating with engineers on project designing, development, testing, validation, deployment of activities as well as trained users.

● Supported users, using and providing System Administration with Help Desk tools such as BMC Remedy, and CA tools, installed PC’s, monitors, printers, switches, servers, software, cabling and patching of equipment.

●Responsible for complex circuit design and provisioning on both the virtual and physical networks of Comcast. Manage projects from definition to deployment ensuring goals and deadlines are successfully met and stakeholders are satisfied.

●Provide technical support with minimal supervision. Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders and quoting. Ordering of services and products associated with telephony launches, Ethernet coax, maintenance and augments. Used ASR ordering of leased circuit transport elements, leased cost elements, and facilities-based on-net circuits within Comcast.

● Actively manage project initiatives. Communicated technical tasks, dependencies, risks and issues to stakeholders, cross functional teams and leadership regarding high visible projects. Provided Quality checks and status reporting of circuit interconnection orders as directed by management.

● Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders. Responsible in supporting tasks of complex circuits and interconnection circuit projects and training of peers.

●Facilitated accurate and timely implementation of new circuits and ensure circuit inventory reporting is updated in a timely manner. Evaluated and report critical issues to Manager - Circuit Ordering and Implementation that may jeopardize a customer launch.

●Build and maintained relationships with 3rd party vendors and Comcast personnel across all local markets’ technical and operations organizations. Assisted cross functional teams with all special projects as required including, but not limited to data entry, switch translations, escalations, reporting, etc.…

●Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders. Researched supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering. Responded to status updates verbally or with detailed reports as requested by immediate management, third party departments and business customers. Creating and modifying and evaluating reports for missing inventory data elements and formulating plans for resolutions with clearly defined deadlines and assignments and pulling task due reports for ready and past due tasks. Work to develop game plans and deadlines for overcoming past due orders.

Bank of America via Tek Systems Inc. 1/05/16 – 02/15

●Gathered requirements from business units and translate those to programmers and developers.

●Confer with clients regarding the nature of the information processing or computation needs.

●Prepared cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

●Interviewed and survey workers, observed job performance or perform the job to determine what information is processed and how it is processed.

●Coordinated and linked the computer systems within an organization to increase compatibility and so information can be shared.

●Consult with management to ensure agreement on system principles.

●Expand or modify system to serve new purposes or improve workflow.

●Used Agile in helping define roadmap, story mapping, user story definition, etc.)

●Provided for Credit Card experience in the digital space (online/mobile) in the areas of servicing, disputes, billing and payment, collection, sales, etc.

●Provided the regulatory, legal, and compliance areas of credit card handling

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

● Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority. Direct and coordinates activities of project engineers to ensure project progresses on schedule.

● Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required and recommend and take action to direct the analysis of and solution to problems.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Provide the overall connectivity of the equipment to the networks and connections from the providers as well. Provided for facility management and security to Communication rooms as well.

● System Administration

● Implementation, Testing, configuration, and administration of Alcatel, Nortel, Cisco VoIP products. Provided hands-on support to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Call Manager as well as working with Thin Ethernet Co-Axial Networks.

● Administration of end user applications, installation, troubleshooting and repair of hardware.

● Responded to all work related communications (letters, email, voice-mail) in a timely manner. Acts as first point of contact with users and vendors. Performed and validated nightly backups and completes backup register daily. Provided for weekly and monthly reports to ITS management or as requested and access to outside vendors through security protocols.

US Government 99th RSC/Ciber Inc. Contractor Ft Dix, NJ 10/09 to Present

Sr. Network/Telecommunications Project Coordinator

PBX System Administration and Support

●Coordinated installations of Alcatel PBX and upgrades, configured the Automated Attendant, and provided for system administration on a daily basis.

●Completed trunk troubleshooting, coordinating with engineers on project designing, development, testing, validation, deployment of activities as well as trained users.

●Supported users, installed PC’s, monitors, printers, switches, servers, software, cabling and patching of equipment to the USARC network.

●Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

●Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

●Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.

●Direct and coordinates activities of project engineers to ensure project progresses on schedule.

●Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required.

●Prepare project reports for management, client, or others and recommend and take action to direct the analysis of and solution to problems.

●Supported Video Tele-Conferencing (VTC) devices, such as Crestron, and Tanberg systems, Cristie projection systems.

System Administration

●Implemented testing, configuration, and administration of Alcatel, Nortel, Cisco VoIP products. Provide hands-on support to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Call Manager as well as working with Thin Ethernet Co-Axial Networks.

●Administration end user applications and responded to all work related communications (letters, email, voicemail) in a timely manner. Act as first point of contact with users of the IVR. Performed and validated nightly backups and completes backup register daily. Provide for weekly and monthly reports to ITS management or as requested. Provide administration of the Alcatel equipment with emphasis of products such as OmniVista. Provide hands-on support using Eva Tool to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Unified Call Manager.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

● Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority. Direct and coordinates activities of project engineers to ensure project progresses on schedule.

● Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required and recommend and take action to direct the analysis of and solution to problems.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Provided the overall connectivity of the equipment to the networks and connections from the providers as well. Provided for facility management and security to Communication rooms as well.

● System Administration

● Implementation, Testing, configuration, and administration of Alcatel, Nortel, Cisco VoIP products. Provided hands-on support to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Call Manager as well as working with Thin Ethernet Co-Axial Networks.

● Administration of end user applications, installation, troubleshooting and repair of hardware.

● Responded to all work related communications (letters, email, voice-mail) in a timely manner. Acts as first point of contact with users of the IVR. Performed and validated nightly backups and completes backup register daily. Provided for weekly and monthly reports to ITS management or as requested.

● Administration of Alcatel equipment with emphasis of such products as OmniVista. Provided hands-on support using Eva Tool to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Call Manager 8.6 as well as well as monitoring with What’s Up Gold, troubleshooting and repair of hardware.

● Ensure that tickets are managed correctly and TP related problems are escalated through the different teams in a timely manner.

● Tracks the initial problem and ensures that the CRM system is updated on a regular basis and closed.

● Ensure that all SLA and RFO requirements were met and sent out within expected period with detailed accurate information

● Track all tickets and drive those internal teams within TCL supporting the VNOC for network based incidents.

● Made suggestions on service improvements and system improvements to aid fault resolution and reporting capabilities. Manage the progression of any developments so that they meet our requirements and be an active member in the user testing and requirements gathering.

● Review open tickets daily with VNOC personnel

● Provided monthly reporting on incidents and support the Service Managers in crafting the reports needed for customer meetings.

● Provide monthly reports on the overall performance of the Network Operations Center.

McGraw Hill Education (Atos) via Apex Systems Inc. 10/12 – 02/15

IT Project Coordinator

● Managed the scheduling for the Infrastructure and Data Center Projects, IT support staff in the Network Operations Center, and also in addition to staff and management of internal IT support team including team support functions such as training and annual reviews provided as well as resources that required coverage are delivered consistently to all departments.

● Provided Project support for all departments of the at the client sites concerning Network, Telecommunications, and servers for Data Center migrations as well.

● Provided Database, software support using MS Access, in a Windows 95/98, 2000, XP, Vista, JAVA, Linux applications for UNIX environments. Maintained the network layout for Cisco, infrastructure presently.

● Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project based on Vendor Contracts of Statement of Work orders (SOW) and Service Level Agreements (SLA)I order prepare reports for upper management regarding status of projects.

● Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Responsible for IT Project management on a daily basis in respect to the reviewing of the project proposals and the planning to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project engineers as well as IT staff.

● Confers with project staff and vendors in meetings in order to outline work plan and to assign duties, responsibilities, and scope of authority. Directed and coordinates activities of project engineers to ensure project progresses on schedule.

● Reviews status reports prepared by project engineers and modifies schedules or plans as required. Prepares project reports for management of the clients.

● Provided Database, software support using MS Access, in a Windows 95/98, 2000, XP, Vista, JAVA, Linux applications for UNIX environments. Maintained the network layout for Cisco, infrastructure presently.

● Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project based on Vendor Contracts of Statement of Work orders (SOW) and Service Level Agreements (SLA)I order prepare reports for upper management regarding status of projects. Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

● Provided specific outside plant work orders, both distribution and feeder and provided administrative and field support to the outside plant work for the Data Center Technicians. Provided System Administration with Help Desk tools such as BMC Remedy,

● Provide telecom analyst functions in support of a significant VoIP deployment initiative.

Responsible for managing the voice and data service changes related to the project delivery including research, planning, analysis, provisioning, decommissioning, expense management and reporting activities.

● Provide for Project / Program Management to initiate and lead the telecommunication expense management components of the VoIP project. Maximized expense saving opportunities while supporting the delivery needs of the project.

● Perform analysis of voice and data network services related to the project

Data mining from telecommunication databases (Rivermine, vendor portals, etc.)

Support project delivery efficiencies through delivery of timely and accurate information, analysis and recommendations as required. Creation, submission, tracking and completion of telecommunication provisioning orders as required, while maintaining integrity of inventory & billing systems. Tracked and documented all billing discrepancies and be initial point of contact with vendors to resolve billing issues. Preparation and delivery of regular status / progress reporting.

● Developed templates, dashboards, excel models as needed Provide leadership and direction to cross-functional teams.

NEXTGEN INC. 04/12 to 10/12

IT Project Manager

● Confers with project staff and vendors in meetings in order to outline work plan and to assign duties, responsibilities, and scope of authority. Directed and coordinates activities of project engineers to ensure project progresses on schedule.

● Reviews status reports prepared by project engineers and modifies schedules or plans as required. Prepares project reports for management of the clients.

● Provided Database, software support using MS Access, in a Windows 95/98, 2000, XP, Vista, JAVA, Linux applications for UNIX environments. Maintained the network layout for Cisco, infrastructure

Contact this candidate