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Microsoft Office Sales Executive

Kuwait City, Kuwait
600 kwd
January 08, 2018

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Curriculum vitiate

Mohammad ismail (sivaiah.k)

Farwaniya, KUWAIT

Mobile: +965-******** 60093095


Visa Type: 18 (Transferable)

Transferable visa/Holding Kuwait Driving License

Languages known: English-fluent, Arabic-excellent Hindi and Tamil


To obtain a professional position enabling to utilize my skills to the best of my ability and work in an environment potentially conducive to growth

Professional experience

Presently working in al ALFARWANIYA TRVL Travel & tourism as a sales Executive

From July 2017..

Worked as a senior travel consultant RITZ travels co from Sep12 –Jun17.

Worked as Senior Traffic officer Kuwait airways in Kuwait international Airport

( Aug2008-Aug2012)

Worked as a senior ticketing consultant in Thai international Airways Kuwait.

( Sep2004-Jul2008)

Worked as Tour Coordinator in AL Tawoos travel in hawally (Sep2002-Aug2004)

Responsibilities Handled:_

Excellent Experience in Galileo, Amadeus and sabre

Excellent communication, customer relation skills

Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.

Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.

Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel's policy on guaranteed reservations and no-shows.

Contacted maintenance and housekeeping resolving any guest issues.

Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.

Goal-driven and passionate about work

Proficiency in Microsoft Word, Excel, and PowerPoint

Great interpersonal and communication skills

Making arrangements for clients travel programs.

Highly commendable administrative and managerial skills

Efficiency in getting the best deals online.

A formal training in Tourism management.

Outstanding problem-solving abilities.

Receptiveness to new ideas and other people’s insights

Answer inquiries regarding such information as schedules, accommodations, procedures, and policies.

Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.

Building Passenger Name Records (PNR's) and profiles, ticketing, Phase IVs, tickets exchanges/changes, CRS/GDS productivity, booking hotels and cars in GDS.

Arranges reservations and routing for passengers at request of Ticket Agent.

Inform clients of essential travel information such as travel times, transportation connections, and medical and visa requirements. Private cruises reservations.

Telephones customer or Ticket Agent to advise of changes with travel

Conveyance or to confirm reservation.

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Prepare customer invoices, and accept payment.

Provide clients with assistance in preparing required travel documents and forms.

Promote particular destinations, tour packages, and other travel services.

Provide boarding or disembarking assistance to passengers needing special assistance. Sell travel insurance. Booking rail, hotel, and domestic and international air travel.

Technical Skills

Excellent interpersonal and communication skills;

Excellent organization, planning and multi-tasking skills;

Customer focused;

Committed team player;

Ability to priorities tasks and to delegate when necessary;

Adaptable and able to operate unsupervised;

Able to adopt a disciplined, logical approach to work;

Flexible and pro-active approach;

Computer literate and have experience of all Microsoft office products.

Successfully completed following training courses from Kuwait airways

-MACs check-in Kuwait airways

-Passenger handling 1 Kuwait airways

-IATA Dangerous goods from Kuwait airways /-World tracer


1. IATA Basic air Fares

2 .IATA Advanced fares and ticketing courses

Automatic System Company (ASC) suwaikh, Kuwait


1. IATA Basic air Fares

2 .IATA Advanced ticketing courses

Automatic System Company (ASC) suwaikh, Kuwait


Reservation & ticketing Travel network co Saraq, Kuwait city


Educational Qualifications:

Presently studying IT from Bharatiyadiar University Coimbatore Tamilnadu

Bachelor of Science (B.Sc.): S.V University Tirupathi Andhra Pradesh India (March 1997-Aprial2000)-attested by HRD Govt of India New Delhi.

P.G diploma in Computer Applications: Winsol Computers solutions Tirupathi Andhra Pradesh INDIA (January 1995-December1996)

Computer Skills: Operating Systems

Windows NT Windows XP, Windows ME, Mac 0SX, Windows 2000

Languages Known : C++, Visual Basic, Visual C++, and PL/SQL

Software : Microsoft Office 2000, Microsoft Office XP, Microsoft Office 1997, Internet Explorer, MS Excel, MS Word, MS FrontPage, MS Access, MS Project, MS Site Server, MS Visio, Outlook Express, Adobe Photoshop, Outlook, PowerPoint Very Good experience on, MS-Excel Word, power point sending & receiving e-mail Internet browsing.


I hereby declare that the particulars given above are true to the best of my knowledge and belief.

Reference:Available upon request

Biographical Details:

Name : mohammd ismail (Sivaiah.K)

Nationality : Indian

Marital Status : married

Date of birth : 16th June 1980

Languages known: English-fluent, Arabic-excellent Hindi and tamil,telugu

Place: Kuwait mohd ismail


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