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Medical Office

Pensacola, Florida, United States
January 08, 2018

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Edna Fe (EDIE) M. Lapid

**** **** ******

Pensacola, Florida 32514

(850) ***-****

Goal: To obtain a position in the medical field where I can be an asset and would be able to contribute to the betterment of the organization. I am a highly self-motivated individual who constantly strives to improve myself and my surroundings. I am a leader who is not afraid of responsibilities. I am also a quick learner who meets any challenge with a positive attitude. I enjoy hard work and believe that working towards

the goals are first and foremost.



Medical Secretary

Dermatology Associates of Northwest Florida

Amy Watson, M.D. (850) ***-****

4850 Grande Drive, Pensacola, Florida 32504

January 25, 2016 to October 31, 2017

Office Coordinator

Ortega Plastic Surgery (850) ***-****

Ted K. Ortega, M.D., P.A., Marcos Ortega, M.D.

5080 Bayou Boulevard, Pensacola, Florida 32503

February, 2006 to December, 2014

May, 1993 to April, 2002

Office Manager

Eric Wetsman, D.O. (619) ***-****

6386 Alvarado Court, San Diego CA 92120

February, 1985 to April, 1993

Pathology Medical Biller

Alvarado Pathology Lab (Alvarado Hospital)

6655 Alvarado Road, San Diego, CA 92120

(619) ***-****

October 1992 to April, 1993

Blood Processor, Phlebotomist

Allied Clinical Laboratories (619) ***-****

2970 5th Avenue, San Diego, CA 92103

January, 1983 to February, 1985

Medical Assistant

Allergy Medical Group (619) ***-****

Milan Brandon, M.D., Sol Lizerbram, M.D.

2800 Third Avenue, San Diego, CA 92103

December, 1981 to January, 1983

Work Experience: I have 32 years of experience working in the Medical-Insurance field, which includes the following skills and responsibilities: coding, medical insurance preparation and billing expertise which includes the knowledge of ICD-9, ICD-10, RVS and CPT codes. Experienced with HMOs, workers’ compensation, as well as medical and lien billing regulations and programs. Expert in verification of insurance coverage for patients belonging to all kinds of insurance companies: Medicare, Medicare Complete, all kinds of Tricare plans, Blue Cross Blue Shield of all states, Aetna, Humana plans, Cigna, GEHA, ChampVA, Coventry HMO and Open Access plans, Health Spring, Healthy Kids, Healthease, United Healthcare, and familiar with all kinds of Network, including both private and government insurances. Responsible for precertification and allowables, verification for surgery procedures in order to collect accurate co-payments and surgery pre-payments from patients. In charge of signing up and negotiating insurance contracts for the 2 doctors that I work for, credentialing, additions and deletions of the contract terms. I have excellent computer skills, experienced in E-Thomas software, CYMA and On-call medical office programs. I have also dealt with Dr. Ted Ortega’s transcription needs. I handle word processing, data base management and spreadsheets, train and assist with computer problems. I am also very qualified in both front and back office responsibilities, assist my physicians with tests, surgeries, and set-ups as well as handling relations, finances, inventory control and scheduling both regular appointments and surgery cases. I have an outstanding listening and communication skills, able to readily establish a strong sense of trust, rapport and professionalism with patients, their families, co-workers and medical professionals. I am an outgoing, well organized and self-motivated individual who is highly resourceful and dedicated to providing consistent high quality work. I am able to work independently or as part of a team. I take great pride in describing myself as a fast learner, able to easily master new situations, techniques and organizational challenges. I am detail oriented and meticulous in all aspects of my work and life. Aside from the above mentioned responsibilities, my job description also includes bookkeeping, accounting, tallying of day sheets and ledgers, collections, preparations of reports and correspondence, data input and retrieval, purchasing and inventory control, as well as hiring, training and supervising employees. I also assist my doctors in both minor and major surgeries. I managed a 2-doctor plastic and reconstructive surgery office and have done this since 1993. I am the head insurance person in the office who dealt with both electronic and paper billing in HCFA forms. With my medical assisting background comes the expertise in comprehending and assessing clinical notes, diagnoses and plan of treatment, anatomy, physiological terms and medical abbreviations. I deal with peer to peer review sessions in the event that my doctors are busy in the operating rooms due to emergency procedures. I am also responsible for handling large cash amount payments from our cosmetic patients which I attributed to my good knowledge of cash handling techniques.

***THE ABOVE EXPERIENCE WAS OBTAINED FROM WORKING FOR TED K . ORTEGA, M.D., P.A. (Ortega Plastic Surgery). I worked there from 1993 to 2002, and then again from 2006 TO 2014. During the 4 years that I did not work there, my family was deployed in La Maddalena, Italy. My return to Dr. Ortega’s office is due to my promise to him that I will resume my employment as soon as we return to the United States

MEDICAL SECRETARY: Dermatology Associates of Northwest Florida

(January 25, 2016 to October 31, 2017)

Reason for leaving: personal

Primary duty includes obtaining authorization for medications. Also assisted in reviewing delinquent accounts from insurance companies, collecting past due payments from patients, answering the phones and attending to patients’ needs of all nature, worked with Cerner software and Trizetto clearinghouse, and closely assisted the office manager and the doctor with whatever they need as far as patients’ needs and account resolutions. I also filled in for the front desk and check out patients when both employees are off or on vacation.

OFFICE MANAGER: Eric Wetsman, D.O.

(February, 1985 to April, 1993)

Reason for leaving: moved to Pensacola, Fl

Handled a wide range of front and back office duties including all insurance billing, coding, processing and preparation, in charge of looking up ICD and CPT codes for all office consults, follow ups and surgeries, along with RVS coding. Duties included bookkeeping, accounting, payroll, billing, collections, preparation of reports and correspondence, transcription, data input, retrieval, inventory control, purchasing, hiring, training and supervising employees. I was also in charge of scheduling surgeries in office, and both outpatient and inpatient hospital cases.


(October, 1992 to April 1993)

Reason for leaving: moved to Pensacola, Fl

Duties included billing all insurance companies for pathology services, sending monthly statements, client and customer phone billing representative in charge of patient inquiries and sending collection accounts. Worked for 5 pathologists at Alvarado Hospital. I had this full time job - October, 1992 to April, 1993 - (from 5:30 a.m. to 2:00 p.m.) at the same time I was working full time with Dr. Eric Wetsman (2:30 p.m. to 10:30 p.m.).

BLOOD PROCESSOR, PHLEBOTOMIST: Allied Clinical Laboratories

(January, 1983 to February, 1985)

Reason for leaving: better job opportunity

Responsible for processing blood specimen from different doctors’ offices and hospitals who are clients of Allied Clinical Laboratories and as a phlebotomist, I was responsible for drawing blood for tests ordered by patients’ physicians.

MEDICAL ASSISTANT: Allergy Medical Group

(December, 1981 to January, 1983)

Reason for leaving: better job opportunity

Responsibilities included vital signs, minor surgical trays, exam set-ups, injections, venipuncture, allergy skin testing, EKG, Stress tests, First Aid and CPR

EDUCATION: Ateneo de Manila University, Quezon City Philippines

Associate’s Degree, March, 1980

Major: B.S. Biology

I had three years of B.S. Biology studies in the Philippines as my Pre-Med

education but when my family moved to San Diego, California in 1980, I took

Medical Assisting course and graduated as a Medical Assistant.

San Diego College for Medical and Dental Assistants, San Diego, CA

Technical and Occupational Certificate: December, 1980

GPA: 3.98

Major: MEDICAL ASSISTING Honors: Valedictorian

Completed Medical Assisting Curriculum and Internship. Education included

nursing courses, front and back office medical courses, surgical trays, surgical

assisting insurance billing, processing and coding.

TRINITY HIGH SCHOOL, Quezon City, Philippines

High School graduate, April, 1977

Honors: First Honorable Mention (or third award from the top out of 700


References: Lourdes Virtusio, M.D.

Family Practitioner, (850) ***-****

Angel Sifuentes

Self-Employed (850) ***-****

Kristina Watley-Kale

Friend (850) ***-****

Employed at Sacred Heart Hospital

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