Customer Service Security
Resume:
YVETTA ELIZABETH BARBOUR
BLADENSBURG, MD 20710
CELL 301-***-****
*************@**.***
Professional Summary:
Solid experience in Security Operation, Property Management, Hotel Management, Administrative duties.
14+ years in Customer service satisfaction, 14 +years Security Officer, 14+ years Supervisor
Skills:
Provide the highest level of customer service to Residents, prospective Resident, and guests
Professionally greet members and guests, Maintain an orderly lobby area.
Dealing with customer complaints in a highly professional manner.
Maintaining Statistical and Financial records. Planning work schedules for staff.
Work History:
ARMED DC SPO 2013 - PRESENT
ALLIED BARTON SECURITY /FDIC 1776 F Street, NW WDC 20429
Clerk 3, Security Operation Duties
Maintaining information’s in the Pegasys system. Fingerprinting FDIC employees and contractor’s initial clearances and recertification as directed in the Post Orders. Add, editing and deleting access control cards. Issuing badges and overlays to FDIC employees and contractors in accordance with established guidelines. Sending Site alerts emails. The management of Operations Log, Desk Logs, Packages Log. Detect suspicious activities and watch for criminal acts at or near assigned posted which may be a threat to the property and client or employees at the site. Patrol facility as instructed and serve as a general security presence and visible deterrent to crime. Reporting all incidents, accidents, or medical emergencies and bomb threats; responding to alarms, such as fire. Touring premises to detect signs of intrusion and ensure security of doors, windows, and gates. Monitor departure of employees, visitors, and other persons to guard against theft. Answering alarms and investigating disturbances. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when management is closed.
ARMED DC SPO 2007-2013
COVENANT HOMELAND SECURITY
DAVIS CONSTRUCTION/OCC/FHFA/FTC/VNO/HINES 400 7th St, SW WDC 20029
Supervised the Day to Day Operations of the Site.
Manage a team of 66 Security Officers, Supervisory including hiring selection, scheduling, payroll, training, development and support. Handle the today to today operations, implemented client needs and enforced company policies, trained all new officers, at the site. Patrol facility or stand posted as instructed and serve as a general security presence and visible deterrent to crime. Responded to emergencies medical; bomb threats; and to alarms, fire and intrusion by following emergency response protocols. Reported incidents, accidents or medical emergencies to building Managers in a timely manner. Monitor departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Answer alarms and investigate disturbances. Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Escort to individuals to specify locations or to provide personal protection for the Chairman of OCC
ARMED DC SPO 2000 - 2007
STARTECH/AFT/DOE/AFGE 555 New Jersey Ave, NW WDC 20001
Supervised the Day to Day Security Operations of the Site.
Supervisory included scheduling, payroll, training, coaching, and support and development. Handle the today to today operations, implemented client needs and enforced company policies, trained all new officers, at the site. Issuing and receives returned security badges. Conducts inventories and ensures accountability of security identification badges. Drafted letters to employees to answer inquiries on access control transactions. Prepare reports on individual Clients accounting needs. Manage a team of 32 security officers on the day shift. Implemented client needs and enforced company policies, trained all new officers, detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. Monitoring cameras, doors, operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Answer telephone calls, report all incidents, accidents, or medical emergencies as required. Respond to emergencies, bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings.
AA/CUSTOMER SERVICE SECURITY SUPERVISOR/LEASING AGENT/ACTING ASST/PM 1998-00
CES/PARC VISTA APARTMENTS 801 15th St, South Arlington VA, 22202
Supervising Concierge/Front desk Staff
Providing customer service to residents, managing business center, front desk, party room
Maintained key track, sentex programs, data watch, answered all incoming calls in a timely manner
Maintained filing, office equipment for management, log in all first of the month rental payments {$325,000.00}
Managed bill payments and contracts; Oversaw move-ins and evictions for 335 units.
Provided administrate support to property manager, scheduling duty roster. Provide leasing information, move-in date, received and distribute all mail, parcel
Preformed pre-vacate inspections/ move in, order all supplies for management offices, supervisor contractors, painters, cleaners, delivery etc. Planned Events, Party, and Meeting etc.
SALES ASSISTANT/CONCEIGER/RECEPTIONIST, 1996 -98
GALLAUDET UNIVERSITY/KELLOGG CONFERENCE 800 Florida Ave, NE WDC 20002
Provided Customer Service to Clients
Answering 22 line phone system
Maintain and distributing daily events schedules for conference center.
Providing administrative assistant for 14 Managers
Managing the office and business center
Receive and distributed all mail for conference center
Ordered supplies for conference center management
Beginner Sign Language
SALES ASSISTANT/CONCEIGER/RECEPTIONIST, 1990-96)
THE MADISON HOTEL 1155 15TH St., WDC 20005
Supervising Interns
Responsible for receiving, directing communications for The Director of Operations, Sales Department.
Record keeping and management of all Contracts
Provided customer service to High Profile Clients
Handel 10 line phone system
Faxed and Xerox all documents for management team
Ordered supplies for sales department
Work at Frontdesk has need, managed Business Center
EDUCATION:
Information Technology, Assoc. of Applied Science Years Attended (Ex: 2013-present)
PRINCE GEORGE COMMUNITY COLLEGE LARGO, MD
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