Project Manager Mental Health

*****.***@*****.*** • 267-***-****

***A HILLSBOROUGH ROAD CARRBORO NC 27510

Paura S. Heo

EXPERIENCE

spencer Health Solutions Morrisville, NC Operations Project Manager

Responsible for the implementation of operations systems, integrations and processes. Develop project plans. Monitoring progress and update communication of plans to a variety of stakeholders. Develop and create process improvement plans and end-to-end procedures. Highlights: Increased revenue stream by creating a second tier of product sales.

spencer Health Solutions Morrisville, NC Service & Operations Analyst

Created standardized reports and KPIs for management. Deployed and executed processes to maintain clean and scalable data capture. Provided education and training. Participated in the design and process definition to build and improve on the reporting library. Highlights: Developed level 3 escalation support process to meet SLA’s.

.Independent Consultant Chapel Hill, NC Project Manager/Business Development

Responsible for end to end sales roll-outs for major pharmaceutical companies. Client list including Bayer, Ingelheim, Merck, Teva, Pfizer. Highlights: Consistent Best-in-Class marks.

College Advising Corps Chapel Hill, NC Finance Assistant

Was responsible for the day-to-day financial operations for an educational non-profit whose mission is to increase the number of low-income, first-generation, and under-represented high school students who enter and complete college. Provided extensive monthly, quarterly, and annual program reporting requirements to multiple partners and funders. Reported directly to CFO. Highlights: Non-profit fiscal management, assisted in the controlling of a 50+million dollar annual budget with 23 partners.

Communities In Schools of Orange County, Inc. Chapel Hill, NC Director of Programs

Created, implemented, and managed project-based learning and STEM programming in the afterschool setting. Negotiated partnerships with Morehead Planetarium, Pace Academy, and nine other schools in two distinct school districts; Evaluated evidence based models for “Best Practices” and developed coaching rubric; Developed major fundraising activities; Contributed to a new project which received a 1.4 million dollar 21st CCLC grant. Maintained close relationships with district administrators, while working with a cross-section of cultures, people, and community alliances. Highlights: Increased Monitoring (Fiscal & Site Visit) Efficacy –High Marks from Overseeing Agency DPI; Coordinated a new (pilot) meditation/yoga component in all seven (7) middle schools; Organized the most Successful signature fundraising event to date; Developed Donor Base and New Partners

Communities In Schools of Orange County, Inc. Chapel Hill, NC Project Assistant

Focused in enlightening through enhancing classroom education with hands-on, project based activities. Assisted with program oversight of after school programs which connected students of Orange County with existing public and private resources. Served as volunteer manager and primary substitute for all program locations. Highlights: Spearheaded Volunteer Development; Fiscal Management of Non-Profits; Quickbooks, Intuit Software.

SKILLS

Data Analysis. Client-centered model of service. Non-Profit Fiscal Management. Program Development. Public Speaking and Presenting. Formally trained in diversity sensitivity, crisis management, non-violent communication. Proficient in Mac OS, Windows; Quickbooks; file makers; file mgmt and archiving; MS Excel expert level; fluent Korean, conversational Spanish.

EDUCATION

University of North Carolina at Chapel Hill Dual Focus; Public Health & Social Work

Master’s Level Study

University of North Carolina at Chapel Hill BA- Psychology

Dean’s List- Graduated with Psychology Honors

Esteemed Treasure of Psi Chi National Psychology Fraternity, 2005-2006

Member of Psi Chi National Psychology Fraternity, 2003-2006

INTERNATIONAL VOLUNTEER WORK AND TRAVEL

Mental Health America of the Triangle, NC Board Treasurer

Elected Member of the Board of Directors for a not-for-profit mental health agency, 2011-2016. Elected and served as Treasurer, 2013-2016. Advises on financial protocols, Non-Profit Management and Ethics. Also, sits on Finance Committee. Serving the second year of a second term.

WOAR Philadelphia, Pa Hotline Counselor & Group Facilitator

Sought to redress to whatever extent the caller desires, acts of sexual assault/abuse. Gently inquired about current state and proffered, if necessary, techniques for relaxation, providing indiscriminate support while maintaining a professional boundary. Provided local resources in the Philadelphia metro area.

John Umstead Hospital Butner, North Carolina Clinical Intern

Interacted with full-time residents at a large state hospital. Implemented simple behavior modification in keeping with client’s treatment goals, i.e., compliance using a token system. Participated in group sessions, structured activity, and day-work programs.

Amalgan Technical Center, Ulaan Bataar, Mongolia Outreach Volunteer

Served as a mentor for young girls in the capital city of Mongolia for one month. Served as facilitator for weekly Girl Talk sessions. Organized community service projects and developed green-house initiative on the premises, developed structured cooperative learning activities, off-session (/summer) school lessons, and provided sports conditioning.

Habitat for Humanity Salamá, Guatemala Volunteer builder, Translator

Facilitated in the construction of two homes for two separate families in Guatemala. Elected as a liaison

for volunteer groups and delegated responsibilities to fellow volunteers. Served as a translator on the site(s).

Extensive travel and work abroad (ethnological study of permanent populations in locations with significant tourist populations, Caribbean; Ecuador; Guatemala; student ambassador to Australia, New Zealand, Tahiti, French Polynesia; travel in Tibet, North and West China, Mongolia, Indonesia, South Korea, UK, and Europe).

Sept. 2015 Sept. 2014

Sept. 2014

Jan. 2011

June 2013

June 2012

Jan. 2012

Sept. 2009

Feb. 2010

Sept. 2009

Sept.2009

Sept.2007

003-2006

Present-

Feb. 2017

Feb. 2017-

Nov.2016

Jan. 2017-

Oct. 2014

Sept. 2015-Sept. 2014

June 2013-

June 2012

May 2012-

April 2011

2012-2013

2003-2007

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