Sales Customer Service
Resume:
GOLAM KADER
E-Mail: ********@*******.***
Seeking assignments in Store Management / Operations Management with a high growth oriented organization in Retail / FMCG Sector
CAREER OVERVIEW
A competent professional with 19 years of experience in the field of sales and marketing. Including 12 years in Retail Sector.
Adept in managing overall profitability of operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.
Experience in organizing the promotional activities / events and escalating the business, profitability and market coverage.
Proficient at providing value added customer service by resolving customer issues & ensuring their satisfaction with the product and the service norms.
Strong organizer, motivator, team player and a decisive leader with successful track record in directing from original concept through implementation to handle diverse market dynamics.
An effective communicator with excellent relationship building & interpersonal skills.
CORE COMPETENCIES
Developing periodic business plans & strategies, in coordination with macro plans of organization.
Planning & scheduling individual / team assignments to achieve preset goals within quality & cost parameters.
Formulating long term / short term strategic plans to enhance operations, profitability & revenue; involved in spearheading turnaround initiatives.
Designing & implementing sales plans and new store concepts to generate increased sales for achievement of revenue targets.
Coordinating in-store promotional activities for releases & special products.
Creating initiatives, designing events, planning of merchandising and execution of these marketing events for increasing sales drive.
Coordinating with stores department for ensuring adequate stock & placing timely orders.
Identifying and networking with financially strong and reliable channel partners, resulting in deeper market penetration and improved market share.
Handling demand forecasting & managing inventory; ensuring inventory levels with channel partners to ensure timely deliveries to the customers.
Ensuring shrinkage/stock loss and terminal stock position remains within the agreed budget for specific brand within region / brand.
Handling the shop-floor interaction with customers for effective resolution of customer grievances and obtaining feedback.
Maximising customer satisfaction matrices by providing pre & post sale assistance and achieving delivery and quality norms.
Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
Conducting meetings for setting up sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations.
INTERNATIONAL ASSIGNMENT
Feb’07 – Apr’09: Jawad Business Group (Fashion Division), Bahrain
Feb’07 – Apr’09: Adams Store (Fashion, UK Brand), Part of Jawad Business Group, Dubai
Store Manager
Worked with RED TAG Fashion, a 40k sq.fit.Store in Dammam, KSA.
(A Division Of BMA International, Dubai, UAE)
Presently operating 190 Stores in GCC.
From Nov’ 14 to Jan’17 as a Store Manager
Worked with BASICXX Fashion, a 25k sq.fit.Store in Riyadh Region, KSA.
From Feb’ 17- Nov’17:as a Multi Store Manager.
Job Purpose:
To deliver and manage all commercial and operational aspects of the BASICXX Business in the store through effective team management and achieve sales as per plan for the store.
Key Accountabilities:
Operational-
Handling total store operations including maintenance, stuffing, maintaining effective administration systems and records, outstanding customer service etc.
Conformity of standards and operating procedures for operational efficiency across all areas in the store as per guidelines from corporate.
Accomplishing targets on a daily / weekly basis, achievements and action for short fall are taken.
Cascade store targets to the departments and drive team to meet these targets.
Continually monitor achievement of sales targets and take corrective measures where required with support from Area Manager.
Enhance sales through identification and analysis of practices and initiatives being implemented by the competitor’s stores and update regional/area managers on the same.
Enhance sales through identification and analysis of trends as per footfall, conversion rates/ratio, bill value(ATV),individual SKU sales, category etc.for the store.
Maximize footage returns by ensuring sales floor plan is laid out in proportion to concept and category and RedTag VM layout guidelines for sequential linkage with the support of the store VM.
Understand local customer needs and ensure this is delivered through right merchandize mix and service at the store.
Ensure accurate and timely implementation of seasonal look book/promotional look book/windows guidelines/styling guidelines/décor and POS guidelines at the store.
Engage staff with daily staff briefings for sales plan achieved, department contribution, top sellers, conversions etc.
Conduct performance appraisals of all the store staff.
Manage staff scheduling to optimize resource allocation and to ensure adequate staff availability on the floor at all times.
Ensure minimization of shrinkage levels at the store as per target.
Conduct training for sales advisors for minimization of shrinkage and shop lifting and reduction of product mishandling instances by customers or employees.
Ensure a robust cash control in store through the implementation of the SOP for cash/safe management and till management strategy in the store.
Ensure store is rated high in the cash control audit, operational audit, SOP audit etc.
Ensure minimization of costs by optimal authorization of funds and operational expenses like stationery, conveyance, phone,staff welfare etc.
Foster the highest standards of customer service excellence at the store.
Conduct daily store walks for delivering great ready to trade stores for customers.
Build a connect with the customers and understand customer need by meeting customers weekly and maintain a log book to record the same.
Responsible for protection and correct storage of company assets, POP, stationary materials or consumables and fixtures.
Mentoring the new joined staff and make them feel comfortable in working environment.
Facilitating active participation in company’s future diversification in any type of solution business.
Tracking the stocks, inventory & giving feedback to the buyers as to how the quantities can be worked out.
Formulating reports from the floor level and report to the senior management ensuring adequate stock balance is available at the store to keep the business healthy.
Devising day to day reports, weekly reports, monthly reports etc. on store activities to area manager as well as regional manager.
Responsible to achieve:
1. Sales in line with business plan expectations.
2. Profitable brand compliant store
3. Consistent VM standards for great looking stores
4. Minimization of theft and loss
5. Develop talented and motivated team capable of delivering the store targets.
PREVIOUS ASSIGNMENTS
SUMANGAL(Multi Brand Fashion Store) Sr.Store Manager June’09 – Sep’14
PRAPTI FASHION Multi Store Manager Jan’05 – Dec’06
PANTALOONS,Future Group Asst.Store Manager Jan’01 – Dec’04
Berger Paints Ltd., Kolkata Sr. Sales Executive Dec’96 –Nov’01
PROFESSIONAL ENHANCEMENTS
Six Weeks Training on Marketing from H.F.C. (Govt. of India Undertaking).
SCHOLASTICS
MBA (Marketing) from B.R. Ambedkar University.
B.Com. from Burdwan University, W.B.
MEMBERSHIPS
Member of All India Management Association (AIMA).
PERSONAL PROFILE
Date of Birth : 26th November, 1974
Permanent Address : 369,kalitala main Road,Ruchira Residency, Tower#03, Flat#8/4, Kalikapur (Next to Ruby Hospital), Kolkata-78, W.B.India.
REFERENCES:
Mr.Nurul Anwar.
Deputy Commissioner of Police, Kolkata Police.
Cell No. 0091-983-***-****
Mr.Jessit Dhanuka
MD
Sumangal Fashion
Cell No.0091-9830215101
(GOLAM KADER)
Contact this candidate