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Quality Manager

Fletcher, North Carolina, 28732, United States
January 07, 2018

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Bradley Scott Babcock

** ******** **** **** • Fletcher, NC 28732 • 828-***-**** •

Summary of Experience

Nineteen years of diversified experience in quality assurance, manufacturing, engineering design improvement, customer relations and strategic planning. Extensive background in quality, safety and environmental management systems deployment and improvement, auditing and certification compliance.

2012 - 2017 Tutco-Farnam Custom Products, Arden NC

A division of Smiths Group, Flex-Tek Group and Tutco Heat Solutions Group

Manufacturer of custom electric heaters, and provider of custom engineered heating solutions

Quality Manager: Responsible to the site Business Manager for the quality management system, environmental and safety management systems, and all related processes in an ISO certified facilities. Acquired and maintained ISO 9001, 14001 and OHSAS 18001 certifications with a combined quality and EHS management system.

Net Results:

Improved product quality from an initial 10-17,000 defective parts per million, to an average of less than 1,000 and a recent all-time low of 370 DPPM.

oIncreased corrective/preventive action effectiveness, including process and product design improvements for over 2500 different products.

oPromoted a “design for manufacturing” approach to improve product revisions.

oEnhanced customer relations for improved problem resolution, customer response, support and establishment of specifications and expectations.

oCoordinated process improvements, defect prevention and training effectiveness, to exceed key quality indicators and customer requirements.

Exceeded corporate safety leading indicator goals, ranking among the top sites within the Flex-Tek group.

oAchieved zero recordable safety instances for over a year of operations.

oImplemented safety teams and programs for employee engagement and driving safety-related preventive actions.

1999 - 2012 Arvato Digital Services, Weaverville NC

A privately held corporation providing digital optical media replication, packaging and distribution and in 18 countries on 5 continents

Quality Systems Engineer (2004-2012)

Responsible to the Senior Quality Manager and North America Senior Director of Quality for the quality management system, global quality metrics, ISO 9001 compliance and global quality system standardization. Managed corrective/preventive actions, document control and internal audit programs.

Net Results:

oAchieved a six-sigma value at world-class quality level of 5, reducing defective parts per million to within 200 to 400, with several months under 100.

oReduced the cost of poor quality to within $6000 monthly, eventually within $3000.

oReduced customer reported non-conformities from 180+ to less than 80 occurrences yearly.

oStrengthened a maturing ISO 9001 program with other US site Quality Managers, achieving a consolidation of all US sites under one ISO 9001 registration.

Quality Technician (1999 – 2004)

Responsible to the Weaverville Quality Manager for the creation and administration of an an integrated corrective/preventive actions and internal auditing program for ISO 9001:2000 compliance.

Developed a custom software solution to record, manage and analyze internal and external non-conformities, audit findings, and corrective action requests initiated by management.

Net Results:

oImproved client satisfaction by a reduction in unanswered customer complaints from an average of 55 to less than 10 at any given time. Improved client complaint response to within 7 business days.

oFacilitated over 900 process improvement actions plant-wide through this system, which eventually served Arvato for 11 years from original inception.

oShifted focus from reactionary complaint response to solid root cause analysis and effective corrective actions to drive the elimination of problem recurrence.

oReduced defective parts per million from 65,000 to less than 1,000 monthly, resulting in a rework cost savings of $11,000 monthly, and overall failure costs of $53,000 monthly.

Integral team member of a plant-wide lean manufacturing initiative, including standard-work and 5S projects.

Net Results:

oDisc mastering and replication mold production processes showed productivity increases by 50%.

Deployed and trained over 30 department representatives, trained in root cause analysis, continuous improvement, process control and ISO 9001 compliance.

Net Results:

oThe Weaverville site achieved ISO 9001:2000 registration successfully in 2001 after first assessment by the registrar.

Key participant in a quality improvement project with an external consulting firm.

Net Results:

oSuccessfully reorganized the Weaverville quality department, aligning the department and quality management system with top-management objectives, strengthening management commitment to the quality management system as a plant-wide initiative.

oPromoted to Quality Systems Engineer.

Education and Certification

1992 B.S. Degree, Industrial and Engineering Management, University of North Carolina at


2008 Certified Quality Engineer, American Society for Quality

2017 Lean Six Sigma Black Belt (Currently Pursuing Certification), Pyzdek Institute

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