C. LENAE JOHNSON, BSW, LBSW

**** ******** **. *******, ** 38128 901-***-**** ac3x18@r.postjobfree.com

Attention: Representative

I am submitting my resume in hopes of being considered for the career opportunity that you have posted. As my resume reflects, I have 10 years of proven knowledge in various Customer Service and Support, to include Social Work Intern, Coursework, Trainings, Seminars, and Projects. I have pursued a Bachelors of Arts degree in Social Work. I have attended numerous internal and external social work seminars and trainings to include necessary skills in the workplace and customer satisfaction.

I have been described by my peers, co-workers and managers as a self-starting and detail oriented

team player. I have a true passion for social services and feel that I can help in making a real difference in the lives of children and adults, needing assistance. In effort to continue advancing in my career, I am currently studying Spanish to enhance my language skills, and I have taken and passed my state licensure exam for the Bachelor’s level Social work degree, which further demonstrates the level of dedication to progressive growth and continued development in Social Services. I wish to continue building on my previous accomplishments and utilize acquired skills in a manner that would be both beneficial to my employer, education, and myself.

Thank you in advance for your consideration.

Conchetta L. Johnson, BSW, LSW

Conchetta L. Johnson, BSW, LSW

CONCHETTA L. JOHNSON

3639 Archwood Dr. Memphis, TN 38128 901-***-**** ac3x18@r.postjobfree.com

OBJECTIVE

To obtain employment with a cutting edge facility where the qualities of leadership are a constant quest for improving the economy and assisting families in need. And where making a difference is appreciated, needed, and rewarded.

KNOWLEDGE, SKILLS, AND ABILITY

Working knowledge of Microsoft Word, Works, Excel, PowerPoint, Outlook Express, and navigating the Internet.

Skilled in applying a logical, common sense approach to seeking practical solutions.

Ability to communicate and work closely with all levels of management and employees.

Excellent communication, customer service, interpersonal skills and professional demeanor gained through extensive interaction with the public, leadership roles in school activities and domestic travel.

Possess great analytical skills with the ability to present the right information to management without a biased view.

Excellent written, verbal and problem resolution skills.

Ability to operate in mentally and physically stressful situations.

Well-rounded, flexible, focused and dependable with strong work ethic as well as the demonstrated capacity to learn quickly and apply the knowledge effectively.

Ability to work well with a team and provide vital feedback so that issues can be resolved, while still productive.

PROFESSIONAL EXPERIENCE

OAKRIDGE BEHAVIORAL CENTER

INTAKE SPECIALIST

OCTOBER 2016-PRESENT

Serves as an Intake Specialist for Behavioral Health Services.

Conducts intake interviews to establish and assesses for the appropriate level of care.

Has knowledge and experience related to the developmental stages of adults and the special needs of the geriatric population as well as adolescent population.

Knowledge of the Behavioral Health theory and practice, including basic knowledge related to physical, psychological, social, cultural, safety, and educational needs.

OPEN ARMS CARE COORPORATION

Home Manager

October 2015- October 2016

•Ensure the successful completion of day-to-day routine activities and tasks that supports the overall goal and objectives of the department.

•Responsible for the overall supervision of the home to include but is not limited to: maintaining a budget, obtaining proper documentation for purchases, shopping, maintaining client ledgers; creativity of a monthly activity calendar; responsible for the acquiring and managing recreation funds. Works every other weekend, where applicable.

•Serve as a liaison with families and conservators of clients served.

Communicate with each conservator monthly or as needed.

•Ensure compliance with all state, federal, and company regulations within the operation of the group home.

•Conduct monthly meetings with group home employee to review client, home, training challenges and other items as deemed necessary. Maintains contact with Contractors to provide updates on clients well-being.

•Attends core team and friends and family meetings.

•Participates in the interview process, orientation, and training of new employees.

•Conducts staff meetings, completes staff member development plans, and responsible for pay roll. Ensure staff members complete required planning.

•Conducts mealtime, activity treatment, and attend I-Team and ISP meetings.

Attends department related meetings, and monitor maladaptive behavior logs.

Shifts all data, and ensure client medical appointments are attended.

•Oversees day-to-day employee; leads, motivates, and coach employees; provide constructive feedback to employees; identifies and improves employees resource needs; monitor efficiency of employees in department.

•Monitor operations of employees to ensure highest level of operational efficiency with minimum downtime/deficiencies.

•Provides assistance to employees in solving work related problems; works with management to determine effective remediation techniques, such as training or personal intervention; assist with developing programs for clients to enhance skill in various areas as well as scheduling doctor’s appointments.

•Confer with Residential Coordinator for the direction and advice on issues not directly within scope of responsibility or to clarify guidelines; keeps management abreast of non-routine issues that may have the potential to impact the organization, client, or employee.

•Monitors and oversees ongoing documentation of client.

•Ensures all policies and procedures are followed for van usage.

•Ensure appropriate financial considerations are adhered to.

•Good presentation, verbal, written and interpersonal communication skills to effectively interact with customers; ability to communicate with others in antagonistic situation using appropriate styles to reduce tension.

•Ability to exercise good judgement, problem solving ability and resourcefulness in the absence of formalized guidelines and procedures and the ability to identify, analyze, and resolve business issues through projects.

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MEMPHIS RECOVERY CENTERS

Associate Counselor

May 2014- October 2015- Associate Counselor

•Carry a patient caseload

•Manage patient records in accordance with staff manual and Department of Health and/or Children’s Services standards or other applicable standards.

•Conduct at least weekly individual counseling sessions with assigned patients.

•Provide appropriate aftercare referral and follow-up services as needed to assigned patients.

•Attend and contribute appropriately at weekly staff meetings.

•Provide general supervision and rule enforcement for all patients.

•Facilitate therapy group.

•Conduct alcohol and drug lectures/ seminars.

•Be available to all MRC patients while on duty.

•Provide case management services and coordinate ancillary services, as needed (i.e.., doctor appointments, dental appointments, GED testing, etc.).

•Monitor patient phone calls and family visits.

•Conduct family group therapy and conjoint family sessions.

•Gain experience in all primary functions required to become licensed.

•Be acknowledgeable of guidelines for child caseworkers for children in custody of the State of Tennessee as appropriate.

•Take vital signs, monitor patient medication use, and observe, collect, and document drug urine drug screens as needed.

•Attend and participate in in-service and community training workshops and seminars as assigned.

•Pursue qualifications to advance toward counselor position according to MRC guidelines.

•Provide CPR/First Aid as needed and maintain certification to do so.

LAKESIDE BEHAVIORAL HEALTH

Community Counselor- Child and Adolescent

June 2014- Present- Community Counselor

•Creates a safe environment for patients

•Saves lives when necessary

•Provides hope, empowers patients, and teaches new tools for coping to patients

•Provides direct patient care under the supervision of a registered nurse

•Primary responsibilities include the provision of a safe and therapeutic milieu and crisis intervention

•Individual/family education groups and activities of daily living

YOUTH VILLAGES

Behavioral Youth Counselor

June 2012- May 2014- Teacher Counselor

•Work with at-risk, inner-city, or severely behaviorally-challenged youth.

•Work with kids who have extreme mental and behavioral health diagnoses and have not been able to stay in their homes.

•Teaches the children necessary life skills and provide for their physical daily care.

•Assists in treatment planning for each child.

•Conducts daily documentation such as contact notes, milieu notes, and precautionary notes.

•Participates in client transports to various locations

• Participates in recreation therapy with children.

•Improves children’s behavior through coping skills and other therapeutic interventions.

•Conducts group and 1 on 1 counseling sessions

GREENWOOD PUPLIC SCHOOLS

Educational Institution for the City of Greenwood

January 2012 – May 2012– Field Practicum (Intern)

•Work closely with challenged students to assist with different behavioral problems. This includes notifying parents of child’s behavior to ensure that the parent is well aware.

•Assessing the student as well as the parent to get full participation from the parent in the child’s development.

•Refer students to life help and/or the counselor so that immediate attention is received.

•Complete home visits for students who miss school regularly and who are not properly cared for.

•Act as a case manager for students when interventions are needed. The case manager is also the first point of contact for the parent when intervention is needed

•Keep detailed records of all interaction with the child so that if referred to the department of human services, all information is up to date

AMERICORPS/ AMERICA READS MISSISSIPPI

Federally Funded Educational Program

August 2009 – January 2012 – Teacher’s Aide in the Greenwood Public School System

•Ensure that all students are being addressed and their educational needs are improving.

•Assist different teachers with making sure that the students are actively engaging in coursework.

•Solely in charge of the student computer labs, assisting K-6 graders with computer activities.

•Tutors 5th and 6th graders in Math during the last period of the day.

•Make sure that all students are boarding the buses safely and in timely manner.

•Often will feel in for a teacher that is not able to hold his/her class for the day, making sure that the students are completing their current assignments.

•Answer any and all questions that parents may have about their child’s behavior and education restraints.

DOUBLE QUICK GREENWOOD, MS

Convenience Store

July 2008 – August 2009 – Assistant Store Manager

CIRCLE K MEMPHIS, TN

Convenience Store

August 2006 – May 2008 – Assistant Store Manager

PROFESSIONAL EXPERIENCE CONTINUED

•Assisting Customers on a daily basis, professionally dealing with irate and pleasant groups.

•Completed all paperwork at the end of all shifts to include counting money and inventory.

•Making sure all proceeds are secured and ready for bank drop offs.

•Handles $10,000+ in cash daily.

•Professionally managed 5 employees and ensured that all shifts were covered and adequately manned.

•Responsible for retail adjustments, made sure that inventory is controlled and audited quarterly to ensure accurate counts and less loss on the annual audit.

•Ensured that all invoices were accurately distributed and retailed.

•Create reports based on the accuracy of all material received and operate with the highest level of integrity.

Education:

Bachelor of Arts

August 2008 – May 2012 Mississippi Valley State University Social Work

Coursework Completed

Social Problems

Social Psychology

Social Welfare Policies and Services I and II Human Behavior in the Social Environment I and II

Child Welfare

Research and Projects

Behavioral Problems of Children

Methods of Social Work Practice I, II, III

Statistics for Social Work Research

Methods of Social Work Research

Spanish I and II

Child Psychology

I have participated in the below research topics and projects, compiling data and writing analysis and reports on the current economic situations:

Methods of Social Work Practice: Mezzo Group Analysis

Participated in a Bio- Psycho- Social Assessment by process recording

Community Assessment Project, interviewed Charlene Flagg, a Social Worker at Life Help

Gathered important Statistics for Social Work Research

Methods of Social Work Research: Domestic Violence

Interviewing Techniques: Interviewed Sherri Davis, a Social Worker at Crystal Health and Rehab

Seminars Attended:

Issues of Diversity and Social Justice in Memphis, TN at the Cook Convention Center February 2009 Child Welfare Convention in Jackson MS in October 2008

References available upon requests

Contact this candidate