Customer Service expert
Resume:
CURRICULUM VITAE OF
BONGEKA PRUDENCE NTAMO
THE HAMPTONS NO 46 GIE ROAD PARKLANDS
CAPE TOWN
7441
Email: *******@*****.***
DATE OF BIRTH: 09/09/1980 SOUTH AFRICAN
PERSONAL PROFILE
I have studied towards a Diploma in Hospitality Management at WSU as well as CPUT. I have a passion and vast experience in customer service from different work environments, which are, the Hospitality, Call center as well as the retail industries. I have developed skills such as excellent telephone etiquette, building rapport with clients, and an ability to launch new products into the market and also building relationships with existing clients and suppliers as well as with new ones.
EDUCATION QUALIFICATIONS
2000-2003 WSU AND 2013-2014-CPUT HOSPITALITY MANAGEMENT- NATIONAL DIPLOMA
1999 - QUEENSTOWN PRIVATE HIGH SCHOOL-MATRIC
WORK EXPERIENCE AND REFFERENCES
SEPTEMBER 2010-DECEMBER 2011 - REAL PEOPLE CALL CENTRE (IQ ACADEMY CAMPAIN)
AND OCTOBER 2014-NOVEMBER 2015
POSITION -STUDENTS ENROLMENT OFFICER
DUTIES: Call all numbers allocated to me from the data base received from please call me messages sent by potential students,sell and presenting different courses, register students for their chosen study programmes, processing payments, setting up debit orders, attending to queries, providing student support in regards to students courses, attending to general queries, processing cancellations, general office work.
REASON FOR LEAVING: DISMISSAL FOR NOT REACHING SALES PERFORMANCE TARGET
REF: TEAM LEADER -SHADRACK GOOSEN
CONTACT DETAILS - 086-***-****/060 454 714
JUNE 2013- JANUARY 2014 -STAY EASY HOTEL CENTURY CITY
POSITION -WORK INTERGRATED LEARNING
DUTIES: RECEPTION: Welcoming guests, completing check ins, processing payments,liasing with travelling agencies regarding invoicing if guests booked by them, arranging transport and any activities required by guests,completing check outs. RESERVATIONS: Checking all communication from potential guests, emails and faxes, processing bookings and liasing with travelling agencies regarding any special requests, liasing with reception. KITCHEN: Preparing breakfast for guests, laying the tables, welcoming guests to breakfast, replenishing food,cleaning up kitchen and dining area.
REASONS FOR LEAVING: 6 MONTHS TRAINING PERIOD ENDED
REF: JURGEN STUMGES -GENERAL MANAGER
2008-SEPTEMBER 2010
T-MOBILE USA
POSITION -CUSTOMER SERVICE REPRESENTATIVE DUTIES: Providing excellent customer service to T-MOBILE USA clients, processing billing, recharging customer's account, troubleshooting technical and general mobile queries, calling emergency services when requested by clients and general office duties,
REASON FOR LEAVING: COMPANY CLOSED
JANUARY 2005-JUNE 2008 -MAKRO MILNERTON
POSITION -GOODS RECEIVING ADMIN CLERK
DUTIES:Receiving,scanning and physical checking of stock,order matching stock with invoice,order matching stock with original order the store requested from supplier,validating order,recording returns and damages,general office work,filing,printing,making follow up calls to suppliers, courier companies and in-store buyers,
REF: DENIS RANCK -GOODS RECEIVING MANAGER
REASON FOR LEAVING: BETTER OPPORTUNITIES
CONTACT DETAILS -021-***-****/082-***-****
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