Account Manager

Area Sales Manager

Qualifications Profile

Performance-focused and multifaceted professional, offering broad-based experience in sales, business development, and account management. Known for solid work ethic and proven ability to consistently provide exceptional customer service. Adept at identifying and addressing business requirements, as well as formulating strategic recommendations to resolve complex issues. Capable of thriving in high-pressure environments while maintaining quality, timeliness, and efficiency of all performed tasks.

Core Competencies

Process Optimization

Revenue Generation

Audit Review Procedures

Employee Relations

Strategic Planning and Analysis

Staff Training and Leadership

Professional Experience

Enterprise Holdings Fletcher, NC

Tri-Brand Manager, Asheville Regional Airport 2013–Present

-Administer fleet with more than 900 vehicles and 40 employees for the #4 airport in the southeast.

-Take charge of selecting and recruiting top performers in the organization to improve their careers and obtain airport experience by launching the “Best of the Best” program.

Career Highlights:

Supervised teams and maximized sales of ancillary products by 20% year-over-year (YOY) while attaining 57% market share and 92% customer satisfaction.

Held responsibility for the promotions of nine management in the region for demonstrating exceptional work performance.

Successfully exceeded customer service and profitability records for the company at the Asheville Regional Airport.

Obtained 100% pass rate on the Management Qualification Index, a test that identify skills and knowledge of employees for promotion.

Demonstrated leadership skills in training new employees which led to the promotion of two branch manager and seven assistant manager positions.

Education

Bachelor of Arts in Communication, Minor in English

Appalachian State University Boone, NC

Technical Acumen

Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) Adobe Creative Suite

MacOS Windows Operating System

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