Manager Customer Service

Location:

Salary:

Open

Posted:

January 04, 2018

Jessica L. Chambers

***********@*****.***

OBJECTIVE

Seeking a position in a reputable company where my knowledge and experience can be utilized to benefit the organization.

Skills and Abilities

Excellent customer service and communication abilities

Management experience including interviewing, training, scheduling, and directing staff

Strong problem resolution skills with ability to solve all issues to customer’s satisfaction

Ability to handle payroll, answer phones, complete inventory, and file documents

Hands-on experience in the use of various types of office equipment such as copier, scanner, and fax

Reliable and dependable with exceptional time management skills

Computer literate: Microsoft Word and Excel. Data entry: 40 WPM

Professional History

Dollar General 02/2008 to 04/2017

Assistant Manager North Las Vegas, Nevada

• Assisted store manager with improving operations of store, sales, and profitability

• Provided assistance with scheduling and payroll

• Verified and signed off on invoices and credit notes and managed inventory on a weekly basis

• Processed payments of cash, credit, and debit cards

• Supervised and scheduled staff members

Family Dollar 08/2005 to 02/2008

Assistant Manager New Orleans, Louisiana

• Maximized profits by controlling labor costs and expenses

• Provided exceptional in-store experience for customers

• Delegated work and gave tasks to staff members

Mercedes-Benz Superdome 06/2003 to 062005

Ticket Taker New Orleans, Louisiana

• Collected admission tickets and passes from patrons at entertainment events

• Refused admittance to patrons as needed

Education

Associate Degree – Blue Cliff College New Orleans, Louisiana

Certified Massage Therapist

Job Corp – Hospitality, Travel, and Tourism New Orleans, Louisiana

Diploma - Fannie Lou Homer High School New Orleans, Louisiana

Achievements

Improved retail sales by 80% in less than a year