Real Estate Customer Service

Name/phone/email:

Ava Campbell 509-***-**** ***************@*****.***

STRENGTHS:

Customer Service

Office Management

Administrative Support

Business Management

Sales experience

Financial Analyst

Real Estate Broker

Entrepreneur

Training:

Continuing and ongoing including computer classes. Managing Brokers license

Security Clearance:

FAA Public Trust, Black security clearance, Boeing

Awards/ Commendations:

Received numerous Employee appreciation awards including recognition of my efforts in identifying and obtaining a three million dollar allocation from the fiancé department preventing an overrun for the program.

Education Qualifications

Education

Bachelor of Arts in Education -Washington State University, 1979

Experience Summary

Six years of substitute teaching experience.

Over nineteen (19) years of Real Estate experience. Also Finance management experience while working for Auburn Nissan and Finance Analyst experience while employed at the Boeing Company. I am proficient with MS Office software programs, as well as customer relationship management.

Detailed Work Experience

12/2016 –Present

Centralia/Chehalis School District Chehalis, WA

Substitute Teacher K-12

Maintain as fully as possible, the established routines and procedures of the assigned class

Teach the lesson plan as outlined by the absent teacher

Perform all extra duties for the absent teacher as required by the principal.

Create a classroom setting that is conducive to learning and age appropriate to the students

Prepare for assigned classes and provided written review for returning teacher

Take all necessary/reasonable precautions to protect students, equipment, materials and facilities

4/2016 - 9/2016

Subsystem Technology Renton, WA

Real Estate Support Analyst

Perform technical and administrative real estate activities

Use established procedures to conduct market surveys to help make competitive range determinations

Research data obtainable from source records and reference material

Develop pre-negotiation strategies

Know and understand real estate practices, policies and procedures to complete all phases of real estate work

Create and draft leases, licenses, permits, acquisitions and supplemental agreements

Use appropriate real estate tracking data base systems, including the Real Estate Management System (REMS) and the Real Estate Tracking System (RETS), and other office automation applications to manage and track real property

8/2015 – 4/2016

Timberland Homes Auburn WA

New Home Sales Associate

Effectively communicated with clients representatives so that needs and wants were met

Implemented different promotional tools to market new properties.

Arranged for new property appraisals & inspections as well as showings and open houses.

6/2014 – Present

Professional Real Estate Advisors Tacoma WA

Real Estate Managing Broker

Listed and sold land and homes, bank repossessions and short sales

Guided clients through the legal process of buying/selling homes

Assured all paperwork was done properly and on time as required by the lender

Led the client through process of ensuring the purchased land was zoned according to their needs

Addressed all land issues for clients such as wet land delineations, zoning, septic, easements and water availability.

8/2014 – 5/2015

Newport School District Newport WA

Substitute Teacher K-12

Maintained as fully as possible, the established routines and procedures of the assigned class

Taught the lesson plan as outlined by the absent teacher

Performed all extra duties for the absent teacher as required by the principal.

Created a classroom setting that was conducive to learning and age appropriate to the students

Prepared for assigned classes and provided written review for returning teacher

Took all necessary/reasonable precautions to protect students, equipment, materials and facilities

1/2013 – 7/2014

Bankers Life & Casualty

Tacoma WA

Insurance Agent

Called potential clients to expand customer base

Interviewed clients to obtain data about their financial resources and current coverage

Explained the features of various policies

Analyzed clients’ current insurance policies and suggested additions/changes

Customized insurance programs to suit individual clients

6/2008 – 12/2012

Tail Waggin’ Ranch Inc.

Bozeman MT

Owner

Established a dog boarding facility

Set-up/maintained book-keeping utilizing Quick Books, website development and advertising of the business

Created a large client base of repeat customers

3/1999 – 5/2008

Green Acre Homes Realty, Inc.

Gig Harbor WA

Real Estate Broker/Owner

Opened and operated a successful real estate company for ten years, in a highly competitive high end market in Gig Harbor WA

Guided office agents in Real Estate transactions

Oversaw management of the company and personnel

Provided book-keeping and accounting utilizing Quick Books

Obtained and complied with appropriate licenses, bonds and insurance for Real Estate business

Identified, prioritized and resolved client issues/concerns

10/1994 – 4/1999

Auburn Nissan Auburn WA

Finance Manger

Determined and implemented the legal responsibilities of the finance department

Developed mutual trust and respect with various banking institutes enabling the dealership to get deals bought

Trained new finance managers as the department began to grow

Sold Financial and Insurance products to customers at a high level per autos sold

2/1986 – 9/1994

Boeing Aerospace Seattle WA

Budget & Financial Analyst

Obtained a black security clearance to work on Boeings Stealth Boomer program

Supervised eight employees responsible for forecasting and analyzing labor/non-labor budgets and actuals

Forecasted manpower staffing requirements and shortages

Performed analysis functions on national company comparisons and ratios

Responsible for overseeing the monthly cost reviews for the Director Of Quality Assurance

Created and presented proposals necessary to support the program’s current position

Analyzed program cost performance; implemented improvements for customer satisfaction

Developed status reports and reviewed problem areas; recommended improvement plans

Developed spreadsheets, charts, graphs, ratios, percentages required to support variance inquiry

Conducted reviews for director/management of systems; ensured compliance with customer

2/1982 – 1/1986

Boeing Employees Credit Union Seattle WA

Manager of Loan Service

Managed 24 employees in the personal loan and finance department

Provided financial advice to rejected loan candidates to ensure fair review of financial issues

Responsible for analysis/approval of up to 75 loan applications per day for amounts up to $100K

Organized a new personal loan department for the company

8/1979 – 1/1982

Renton School District Renton, WA

Elementary School Teacher

Long term substitute for a 5th/6th grade in Renton WA

Advised parents/legal guardians on student progress and elaborated on expectations of children

Assessed student progress towards learning targets, objectives, expectations and goals

Counseled students for the purpose of improving performance, behavior, and problem solving

Instructed children on improving their success in academics through a defined course of study

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