Manager Microsoft Office
Resume:
Jacqueline (Jacci) Aczel
704-***-**** ac3wxc@r.postjobfree.com
Objective
To utilize my experience, skills and, expertise to positively contribute to your company’s work environment and bottom line.
Technical Skills:
Microsoft Office Suite, Taleo, Brassring, Kenexa, PeopleSoft, ADP, Pulpstream. SAP, E-Verify, Oracle, Familiar with Bamboo, HRIS and Sage, Certificate of Completion for SPHR
Professional Experience
ON SITE MANAGER RANDSTAD USA JANUARY 2017 – PRESENT
Develop and manage a talent pipeline
Responsible for Profit and Loss (P&L) and monitoring other financial indicators for my business unit
Address any and all employee, client, safety and performance issues
Follow all employment laws and regulations related to employees and record retention
Ensure compliance and coordinate efforts related to unemployment hearings and applicant screening (skill assessments)
Conduct reference checks, schedule interviews, issue onboarding packets and place talent
Manage payroll, issued paycards to employees
Managed worker’s compensation claims via Pulpstream
Manage I-9 process with ADP and E-Verify
Administer drug screens as required by clients to potential employees
Employee mediation/counseling as needed
Build rapport with senior leadership developing recruitment and retention strategies
Develop and implement a rewards and recognition plan
Analyze historical data to anticipate workforce demands and develop business acumen
BRANCH MANAGER ACCOUNTABLE HEALTHCARE STAFFING NOVEMBER 2015 – DECEMBER 2016
Develop and manage a talent pipeline
Responsible for Profit and Loss (P&L) and monitoring other financial indicators for my business unit
Address any and all employee, client, safety and performance issues
Follow all employment laws and regulations related to employees and record retention
Ensure compliance and coordinate efforts related to unemployment hearings and applicant screening (skill assessments)
Conduct reference checks, schedule interviews, issue onboarding packets and place talent
Manage payroll, issued paycards to employees
Managed worker’s compensation claims via Pulpstream
Manage I-9 process with ADP and E-Verify
Administer drug screens as required by clients to potential employees
Employee mediation/counseling as needed
Build rapport with senior leadership developing recruitment and retention strategies
Develop and implement a rewards and recognition plan
Analyze historical data to anticipate workforce demands and develop business acumen
HR/RECRUITING MANAGER MAGIC ONE JULY 2013- MAY 2014
Responsible for all employee relations
Developed and executed a legally defensible recruiting process
Created interview guides and job descriptions
Implemented process for record retention related to FMLA, LOA, WC, EEOC concerns
Processed garnishments
Conducted exit interviews and provided summaries to the Senior leadership team
Developed and implemented process improvements and coaching plans as needed
Ensured all I9 forms were completed, identification was verified and background checks were handled equally across the board to minimize legal risk
Ensured drug testing was complete and random checks were followed up on as determined
RECRUITING MANAGER PROGRESSIVE INSURANCE MAY 1999 – NOVEMBER 2012
(Call Center Manager, Project Manager, Process Manager, Mail Manager, Accounting Manager)
Responsible for all recruiting in multiple call centers across the United States (exempt and non-exempt)
Lead and managed a team of 10-15 people (recruiters and admin)
Develop and maintain partnerships with all business leaders in each location
Rewards and Recognition for team members
Create budget and remain within budget
Lead teams to prepare for HR conferences
Planning Committee including food, entertainment, travel, housing and remain within budget
Identify process improvements, develop an implementation plan and execute the plan
Measure success
Partnered with HR during open enrollment
Analyze and contrast between current plans and newly offered plans
Review the employee population impacted with changing plans
Help prepared presentation for managers or myself to discuss in team meetings throughout the company
Lead Companywide Project to partner with Junior Achievement – community involvement, brand awareness and potential candidate pool development
Partnered with Legal to pull any documentation for EEOC complaints
Review process and documentation
Involved in depositions
Other Employment:
The Cleveland Clinic Foundation - 8 years
Robert Half International – Wells Fargo
Skills & Abilities
MANAGEMENT
Led teams of 8-25 in various settings and groups (Call Center, Recruiting, Retail) including remote employees
Facilitated a Management Skills Development Program for 13-15 internal and external candidates interested in becoming managers at Progressive Insurance Company.
Managed Junior Achievement training initiative targeting inner city young adults nationwide
Mediated conflict resolution between front line and management
Created and executed performance plans up through and including termination
SALES
Met or exceeded sales goals in Retail sales
Met metric for Recruiting which requires negotiation skills and influencing decision makers from senior leaders to front line managers
Successfully managed a team of 5 employees with Mary Kay
COMMUNICATION
Strong and effective communication skills as demonstrated by successful leadership, building strong successful teams, and have received accolades for my communication with customers, peers, clients and managers alike
Built strong relationships with divisional and departmental leaders
LEADERSHIP – SEE JOB SPECIFICS
Volunteer Work:
Church Events
Treasurer of our HOA
Pursuing Real Estate License – for my own knowledge
REFERENCES
Chad Blackson, President
Accountable Healthcare Staffing
Travel Division
Jamie Best, CFO
Magic One
(former manager)
Judy Fratus
Multiple Location - Call Center Director
Progressive Insurance
(former manager)
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