Manager Microsoft Office

Location:

Raleigh, NC

Posted:

January 04, 2018

Contact this candidate

Resume:

Jacqueline (Jacci) Aczel

704-***-**** **********@*****.***

Objective

To utilize my experience, skills and, expertise to positively contribute to your company’s work environment and bottom line.

Technical Skills:

Microsoft Office Suite, Taleo, Brassring, Kenexa, PeopleSoft, ADP, Pulpstream. SAP, E-Verify, Oracle, Familiar with Bamboo, HRIS and Sage, Certificate of Completion for SPHR

Professional Experience

ON SITE MANAGER RANDSTAD USA JANUARY 2017 – PRESENT

Develop and manage a talent pipeline

Responsible for Profit and Loss (P&L) and monitoring other financial indicators for my business unit

Address any and all employee, client, safety and performance issues

Follow all employment laws and regulations related to employees and record retention

Ensure compliance and coordinate efforts related to unemployment hearings and applicant screening (skill assessments)

Conduct reference checks, schedule interviews, issue onboarding packets and place talent

Manage payroll, issued paycards to employees

Managed worker’s compensation claims via Pulpstream

Manage I-9 process with ADP and E-Verify

Administer drug screens as required by clients to potential employees

Employee mediation/counseling as needed

Build rapport with senior leadership developing recruitment and retention strategies

Develop and implement a rewards and recognition plan

Analyze historical data to anticipate workforce demands and develop business acumen

BRANCH MANAGER ACCOUNTABLE HEALTHCARE STAFFING NOVEMBER 2015 – DECEMBER 2016

Develop and manage a talent pipeline

Responsible for Profit and Loss (P&L) and monitoring other financial indicators for my business unit

Address any and all employee, client, safety and performance issues

Follow all employment laws and regulations related to employees and record retention

Ensure compliance and coordinate efforts related to unemployment hearings and applicant screening (skill assessments)

Conduct reference checks, schedule interviews, issue onboarding packets and place talent

Manage payroll, issued paycards to employees

Managed worker’s compensation claims via Pulpstream

Manage I-9 process with ADP and E-Verify

Administer drug screens as required by clients to potential employees

Employee mediation/counseling as needed

Build rapport with senior leadership developing recruitment and retention strategies

Develop and implement a rewards and recognition plan

Analyze historical data to anticipate workforce demands and develop business acumen

HR/RECRUITING MANAGER MAGIC ONE JULY 2013- MAY 2014

Responsible for all employee relations

Developed and executed a legally defensible recruiting process

Created interview guides and job descriptions

Implemented process for record retention related to FMLA, LOA, WC, EEOC concerns

Processed garnishments

Conducted exit interviews and provided summaries to the Senior leadership team

Developed and implemented process improvements and coaching plans as needed

Ensured all I9 forms were completed, identification was verified and background checks were handled equally across the board to minimize legal risk

Ensured drug testing was complete and random checks were followed up on as determined

RECRUITING MANAGER PROGRESSIVE INSURANCE MAY 1999 – NOVEMBER 2012

(Call Center Manager, Project Manager, Process Manager, Mail Manager, Accounting Manager)

Responsible for all recruiting in multiple call centers across the United States (exempt and non-exempt)

Lead and managed a team of 10-15 people (recruiters and admin)

Develop and maintain partnerships with all business leaders in each location

Rewards and Recognition for team members

Create budget and remain within budget

Lead teams to prepare for HR conferences

Planning Committee including food, entertainment, travel, housing and remain within budget

Identify process improvements, develop an implementation plan and execute the plan

Measure success

Partnered with HR during open enrollment

Analyze and contrast between current plans and newly offered plans

Review the employee population impacted with changing plans

Help prepared presentation for managers or myself to discuss in team meetings throughout the company

Lead Companywide Project to partner with Junior Achievement – community involvement, brand awareness and potential candidate pool development

Partnered with Legal to pull any documentation for EEOC complaints

Review process and documentation

Involved in depositions

Other Employment:

The Cleveland Clinic Foundation - 8 years

Robert Half International – Wells Fargo

Skills & Abilities

MANAGEMENT

Led teams of 8-25 in various settings and groups (Call Center, Recruiting, Retail) including remote employees

Facilitated a Management Skills Development Program for 13-15 internal and external candidates interested in becoming managers at Progressive Insurance Company.

Managed Junior Achievement training initiative targeting inner city young adults nationwide

Mediated conflict resolution between front line and management

Created and executed performance plans up through and including termination

SALES

Met or exceeded sales goals in Retail sales

Met metric for Recruiting which requires negotiation skills and influencing decision makers from senior leaders to front line managers

Successfully managed a team of 5 employees with Mary Kay

COMMUNICATION

Strong and effective communication skills as demonstrated by successful leadership, building strong successful teams, and have received accolades for my communication with customers, peers, clients and managers alike

Built strong relationships with divisional and departmental leaders

LEADERSHIP – SEE JOB SPECIFICS

Volunteer Work:

Church Events

Treasurer of our HOA

Pursuing Real Estate License – for my own knowledge

REFERENCES

Chad Blackson, President

Accountable Healthcare Staffing

Travel Division

214-***-****

Jamie Best, CFO