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Customer Service and Human Resources

Toronto, Ontario, Canada
January 04, 2018

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Cell: (***) ***- **** Toronto


Obtain Administrative Assistant position and to become the best specialist by learning from professionals and working with them.


High knowledge of Professional Software such as Super-HR, Pivots, as well as Microsoft office (Excel, Word, PowerPoint), Light Room Photoshop.

Analytical skills and the way doing work regarding to law.

Effective team player with strong communication skills, always willing to step up with creative thinking.

Highly adaptable to any work environment due to the great team working skill.

Brilliant planning and timetabling skills (high knowledge and experience with clients in very different areas, such as insurance company, private counsel law office and servicing).

Highly developed human resources skills by doing a lot of practical tasks (HR planning, simulation of recruitment process, making a compensation plan for company, presentations).

Brilliant customer service skills.

Cumulative GPA: 3.7


Seneca College Toronto, Canada Jan 2016 – Aug 2016

Human Resources Management; GPA: 3.7

National Taxation University of Ukraine Kyiv, Ukraine Sep 2009 – Jul 2014

Jurisprudence (master’s degree) GPA: 4.0


Combination of Human Resources Management certificate with Law masters degrees allows analyzing and managing work from business perspectives as well as taking care of the legal side of the work.


Beauty Boutique (SDM) Toronto, Canada. Dec 2016 – Present

Beauty Boutique Expert

How this experience will benefit the company:

oGreat skills of providing information, advice and guidance to customers on beauty products.

oBrilliant customer service.

oHigh multi-task skills.

oAbility to work well under pressure.

NeoStrata Toronto, Canada. Oct 2016 – Present


How this experience will benefit the company:

oConsultative skills of providing information, advice and guidance to customers on our products, services and promotion.

oStrong understanding of retail business.

oHigh multi-task skills and quick learner.

LDS Canada, broadcasting live studio Toronto, Canada. Feb 2016 – Sep 2016

On air presenter.

How this experience will benefit the company:

oCapability to flexible and team work with high level of engagement, communication and self-presentation skills.

Jekyll and Hyde Pub Toronto, Canada. Sep 2015 – Feb 2016

Waitress, Bartender.

How this experience will benefit the company:

oIncreasing the level of trust to the company and making our customers happy and satisfied.

oTraining new staff and coordinating them in first 2 weeks.

Private Counsel Office Kiev, Ukraine. Oct 2014 – Sep 2015

Independent law consultant.

How this experience will benefit the company:

oSkills of representation of clients in court and government bodies had been developed (have experience of representation in City Court, the Court of Cassation and the Supreme Court of Ukraine).

oAn organizing, managing and team playing skills, as well as a public speaking were highly improved.

oCoordination of co-op students during their internship.

JSC Insurance Company “Professional Insurance” Kiev, Ukraine. Jun 2014 – Oct 2014

Specialist at legal department.

How this experience will benefit the company:

oThe experience of negotiating and setting up contracts with clients at the most advantageous terms.

oExperience of working with vacation schedule, sick days and monthly bonuses for employees.

oCooperation with partners (insurance companies, ukrainian and international clinics, travel agencies).

Interregional prosecutor (internship) Kiev, Ukraine. Jan 2013 – Feb 2013

Prosecutor’s assistant.

How this experience will benefit the company:

oPunctuality and accuracy in processing documents had been developed.

oSkills in communicating with the public authorities were improved.


Additional courses as well as volunteering experience have a paramount contribution to my development as a well-rounded personality with a high level of socialization and desire to developing.

E-clienty course Toronto, Canada 2017.

Seneca Leadership Institute Toronto, Canada 2016.

MBA Strategy Kiev, Ukraine 2015.


American English Center Kiev, Ukraine 2014 – 2015.


Education and training staff

that responsible for financial

monitoring entities Kiev, Ukraine 2014.

Business course

Children’s Art School Kiev, Ukraine 2006 – 2008.


European Football

Championship 2012 Kiev, Ukraine Jun 2012 – Jul 2012

language support for international fans;

Meeting and informing the fans;

Seneca College Toronto, Canada Apr 2016 – Sep 2016

Helping and coordinating new students;

Organization work.


Vesna Milosevic – Beauty Boutique Manager

(SDM 863 Six Point Plaza) cell: (647) 871 - 2809

Olga Khamardiuk – Production Coordinator at

LDS Canada (broadcasting live studio) cell: (647) 871 - 2809

Cal Barber – Professor in Seneca College

(Business Management and Organizational

Behavior and Human Resources Planning),

Ted Mock – Professor in Seneca College

(Design and Administration of Compensation Plan),

Puneet Luthra – Professor in Seneca College

(Introduction to Business),

Bob Thompson – Professor in Seneca College

(The Legal Environment and Industrial Relationship),

Lawrence Chi – Professor in Seneca College

(Introduction to HRM and Training

Techniques and Practices),

Ash Patel – Professor in Seneca College

(Personal Research Techniques and H.R.I.S. and

Recruitment and Selection techniques),

Sameer Alrishani – Professor in Seneca College

(Introduction to Financial and Management Accounting),

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