Denise Acosta

305-***-****

**** ****** *** #*

Richmond California 94804

ac3wwm@r.postjobfree.com

Summary

Reliable and friendly Costumer Service and Shipping Coordinator who quickly learns and masters new concepts and skills.Passionate about helping customers and creating a satisfying shopping experience. I also have experience in Data Entry in Quick Books and love to learn. Shipping Coordinator with expertise in delivering support services and resolving customer complaints. Trained in Quick Books.

Education

1995

La Progresiva Presbyterian School

High school Diploma

Miami Florida, US

1996-1997

Miami Dade Community College

Environmental Studies

Miami Florida, US

Experience

July 2015 to Present Scheduling coordinator/ Front Desk Women’s Health of South Miami / SOMI Ob.gyn South Miami, FL Answer high volume calls, scheduling appointments and taking detailed messages for Dr’s and nurses.

Check in and check out for office. Input patient information and update insurance information. Scanning

patient documents. Worked with Medios and Intergy. There was a definite attention to detail when relaying

communication between patient and Dr’s or nurses. A team player that strives to work together to get the job

done efficiently and properly.

May 2015/ Scheduling Coordinator

Diagnostic Center for Women Miami, Florida

Answered high volume phone calls. Scheduled patients. Input and updated patient and insurance

information. Worked with Intergy.

April 2010- June 2015 Shipping coordinator

Glaser Organic Farms Miami, Florida

Answered phones and took orders from both individual customers and stores. Also extracted orders from

the website to input. There was definite attention to detail that was required to ensure customers are satisfied.

Recommended and helped customers to select merchandise based on their needs. Confirmed that appropriate

changes were made to resolve customers’ problems. Exercised sound judgment in issuing credits and making

exceptions to customer policies to maintain high levels of customer satisfaction. February 2001 - January 2002 Cashier

Wild Oats Miam, Florida

January 1998 - January 2001 Receptionist

Stephen Golembe Attorneys Office Coconut Grove, Florida Front desk Receptionist. Answered phones and put together depositions for trials. Skills

* Cash handling accuracy

* Organized

* Detail oriented

* Excellent Multi-tasker

* Strong communication skills

* Quick Books data entry

* Intergy data entry

* Medios data entry

* Flexible schedule