Customer Service Sales
Resume:
Michael Lewandowski
Troy, Michigan 48083
*******@******.*** 248-***-****
Persistent, Organized And Detail Oriented… Possess Proven People Skills… An Effective Motivator And Team Builder… Creative, Skilled And Very Competent… An Excellent Communicator, Both Written And Verbal…
Areas Of Expertise Include, But Are Not Limited To…
- SALES & SALES MANAGEMENT -
- NEW BUSINESS DEVELOPMENT & RETENTION -
- LOCAL & NATIONAL ACCOUNTS MANAGEMENT -
- STRATEGIC PRODUCT - MARKET & CUSTOMER MARKETING -
- STRATEGIC BUSINESS PLANNING & SCHEDULING -
- ADVERTISING & SALES PROMOTION -
- CUSTOMER SERVICE -
Atlas Copco Tools and Assembly Systems, Auburn Hills, Michigan. June 2010-Current
Atlas Copco is an industrial group with world-leading positions in power tools and assembly systems.
National Sales Manager- Service Business Line, USA-
Develop and promote service sales (preventative maintenance and repair) to customers in general industry, automotive, aerospace and tier suppliers that utilize electric, air, and pulse assembly tools, grinders etc. in their manufacturing process. Sales emphasis on long-term service contracts for both Atlas Copco and competitor products.
•Responsible for managing a sales force servicing existing accounts and developing new accounts.
•Integral in growing the business from $8M to $40M in 7 years
•Manage a distributor network to optimize service coverage at customer locations.
•Promote value-added solutions that enhance customer’s manufacturing operations.
•Expertise in creating individual proposals per customers direct needs.
•Utilization and coaching of the SPIN selling method and certified as a Camp Negotiations coach
Stanley Assembly Technologies, Troy, Michigan. 2007-2010
The company produces a variety of high performance equipment.
Corporate Account Specialist, 2007-2010
Responsible for building brand recognition at Ford Motor, Honda, Toyota, General Motors, and Chrysler new domestics. Call on vehicle operations and launch team members to resolve their fastening concerns, assist selling product, and negotiate national blanket contracts for USA, Canada and Mexico with purchasing. Work to increase business with regional sales engineers.
• Summarize and present yearly cost saving initiatives for OEM purchasing.
• Support individual manufacturing plants as well as the local Sales Engineers that represent them.
• Organize, manage and execute product demonstrations.
• Work with and manage eight Sales Engineers throughout the country to build their customer base. Assist them with higher level negotiations, blanket pricing, etc. at corporate level to facilitate their plants’ purchasing product.
• Manage both local and national distributors to make inroads at various customers. Train distributor sales on product features.
• Implement monthly Sales Engineer conference calls to coordinate worldwide activity. Increased communication resulted in organization and coordination between Sales Engineers.
• Developed a motor vehicle strategic planning matrix for OEM assembly plants. Matrix allowed easy access to plant information such as current product mix and current fastening technology. Matrix also outlines new programs/vehicles coming to each plant. This allowed sales staff to target future applications at their individual plants.
Michael Lewandowski
Page Two Resume
Lunt Manufacturing Co., Inc., Troy, Michigan.
Senior Sales Engineer/Troy Office Manager, 2000 – 2007 (Promoted from prior position)
Personally generated and managed $130,000,000 in sales. Developed processes to manage requests for quotes, and implemented plant visits with customers. Designed custom presentations to target growth markets, evaluated new customers, coordinated all aspects of program management including timing, program budget, engineering changes, and commercial issues such as terms and conditions, price increases, and component changes. Supervised coordination between suppliers for prototype, production and internal engineering to make sure deadlines were met and on budget. Reviewed and resolved invoice issues, and developed lead generation models and cold call methods to investigate new business opportunities. Attended trade shows to promote the company and its products, managed office staff, and ensured monthly, annual reporting was complete and accurate.
• Managed a team of six sales representatives. Set yearly goals. Implemented training and support to achieve goals.
• Developed cold call procedures. This alone resulted in over $7,000,000 in new sales to companies we would have never targeted, and the procedures extrapolated into additional sales.
• Developed a bag and divider return program; this program resulted is savings of over $15,000 annually in purchased components.
• Developed price tracking strategy and quote worksheet. This resulted in more consistent pricing from part to part and process for determining pricing of new components utilizing excel format.
Schwegman & Associates, Royal Oak, Michigan.
Senior Sales Engineer/Account Manager, 1998 – 2000.
Developed sales leads for a variety of industries. Attended trade shows to promote principle products. Prepared monthly sales forecasts and new business summaries.
• Developed new product principle. Found a request for application and a company that could make the parts. Brought them in as a principle and they are still actively involved today.
• Took over an in-process program when the salesman fell ill. Made the transition into an ongoing program with many issues, not allowing any problems to occur. The program stayed on track and launched successfully.
• Developed a new supplier that was able to sell his service to a new customer of mine. My efforts led to additional sales from the customer.
Ford Motor Credit, Troy, Michigan. (1993 – 1998)
Credit Analyst, 1997 – 1998 (Promoted from prior position)
Reviewed and analyzed credit applications for retail customers buying cars. Made decisions as quickly as possible as to their credit worthiness, and reviewed and negotiated with dealers to put the deal together and get the customer sold. Served as Main Lead in new credit analysis software, attended all training, and then assisted in training branch employees on the software. Assisted in computer network issues, hooked up new workstations, trouble shot problems in the main server area, and contacted and effectively worked with the main IT department in Dearborn, MI.
Customer Service Supervisor, Troy, Michigan, 1996 – 1997 (Promoted from prior position)
Managed team of ten Customer Service Representatives, and developed training and support plans for each representative. Provided annual employee reviews, and involved in vacation planning/coordination. Assisted in computer network issues, hooked up new workstations, trouble shot problems in main server area, and effectively worked with main IT department in Dearborn MI.
Ford Motor Credit, Pasadena, California.
Customer Service Representative, 1993 – 1996
Was active in general customer service, answering questions about loans, assisting in granting payment extensions if customer fell behind, etc.
FORMAL EDUCATION
Oakland University Central Michigan University
Rochester, Michigan, Mount Pleasant, Michigan,
Master of Business Administration Bachelor of Science, Business Administration
Additional Professional Training
Preliminary Drafting & Print Reading • Audited A Class To Become Familiar With Blue Prints
Various Seminars On Collections, Skip Tracing, HR, Supervision & Public Speaking, Baseline Selling training, SPIN Selling and Camp Negotiations coaching
Contact this candidate