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Customer Service Accounts Payable

Monroe, North Carolina, United States
January 04, 2018

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**** ********* ******

Monroe, NC *****


Darshe’ K. Lewis

Career Summary

Financial Professional with over 10 years of finance, accounting, and billing experience. Able to analyze large quantities of data, create layered reports, and manage project teams. Strong experience in analysis, reporting, and training which has proven results of increased efficiency, timely deliveries, and improved employee performance.

Specialized Skills

Accounts Payable

Accounts Receivables



Data Entry

Customer Service

Data Analysis

State Reporting and Benchmarking


Financial Analysis

Statistical Reporting and Analysis

Software Applications


Word and PowerPoint


MS Access

MS Dynamics Great Plains (GP)

Chassis Management System (CMS)


Vendor Management System (VMS)

Relevant Work Experience

Relevant Work Experience:

March 2016-August 2017 Direct Chassis Link Charlotte, NC

M&R Manager

•Managed M&R Analyst to test work order processes and log defects

•Lead day-to-day M&R Operations for 25 regional supervisors

•Successfully coordinate and implement high profile projects for fleet management

•Increase process efficiencies of the fleet team by 30%

•Implement inventory, purchasing, and A/P processes

•Reconcile vendors payments and invoices

August 2015-March 2016 Direct Chassis Link Charlotte, NC

M&R Analyst

•Document M&R processes and train staff

•Locate work orders that are not payable by DCLI. Refund amount: $22,497.69

•Work with customer to make sure that requirements are well documented and questions are clarified for system issues

•Resolved Director’s top ten system issues within three months including:

oDuplicate work orders

oInaccurate system calculations and Tax issues

oSystem formatting issues

oData Archiving

March 2013-August 2015 Direct Chassis Link Charlotte, NC

Billing Specialist

•Process an average of 3000 invoices weekly and Invoice $3.5 million dollars weekly.

•Research and resolve all illogical moves in order to investigate extraneous number of days and verify rate levels.

•Perform duties to create billing upload of invoices and import into GP.

•Execute Maersk Line billing and ensure accuracy to prevent disputes

•Reconcile weekly billing from CMS to GP.

•Manage claims queue daily for invoice requests and disputes

•Invoice customers for lost, stolen and total loss units

•Generate sales orders and invoices for 3rd party damages to equipment based on packages received from field

•Analyze violation packages and create customer invoice

•Compile and distribute void and short pay reports daily

•Oversee PO creation for various vendor invoices including: trucking for logistics, off hire trucking for fleet, per diem leases for fleet, repairs and road service for the field

•Enter adjustments and write offs in GP.

•Assist with audits by providing the auditors the necessary information requested.

September 2012- February 2013 Direct Chassis Link Charlotte, NC

Financial Analyst/Accounts Payables

•Reconcile Lease Expense Accounts for the Account Department

•Prepare templates for FTE/Headcounts, SG&A expenses, and Capital Expenditures used in the Annual Budgets

•Scan invoices and Invoice Matching in Great Plains.

•Create/Submit PO and assign PO numbers.

•Match, Batch, and Scan Invoices.

•Reconcile Accounts Payables.

May 2007- July 2012 Avita Community Partners Flowery Branch, GA

Operation/Data Analyst Technician

•Enter invoices into SAP and excel in order to track payments.

•Dispute invoice discrepancies and request refunds.

•Enter data into Microsoft Excel Spreadsheet and Microsoft Access in order to produce demanding reports on a weekly, monthly, quarterly, and yearly basis.

•Analyze data in Microsoft Excel 2007 and Excel 2010 by use of data tables, vlook-up, queries, macros, charts, formulas, and graphs.

•Collect and compile source documents, statistical information, and analytical reports in order to increase company funding by 15%

•Select appropriate and cost-effective research design(s) for study.

•Accurately identify target population for study and selects appropriate sampling techniques.

•Prepare customer satisfaction surveys; analyze and interpret results of data collection and makes appropriate recommendations to supervisor in order to address areas of weakness. Increased data efficiency by 27%

•Make fact-based recommendations for corrective action to ensure a timely solution.

•Complete accurate written reports that list findings and recommendations and presents results to appropriate staff causing enhanced enterprise processes to be put in place

•Determine appropriate procedures to derive data in an automated system. Format and generates automated reports.

2005-2006 ACS (Winkler Heating & Air) Gainesville, GA

Accounts Payable/Payroll Clerk/Commercial Bidding Assistant

•Input purchase orders and Invoices into VMS and QuickBooks

•Complete purchase orders distribution report

•Proof timesheets for accuracy and enter into VMS payroll system

•Post time to checklist log and residential log into Microsoft excel

•Process payroll taxes, submit payments, pay garnishments, insurance, and 401k

•Approve and enter insurance bills

•Rent commercial equipment and communicate with vendors

•Update credit card payments

•Obtain Lien Waivers and insurance certificates

•Input new customer information into new system

•Verify and Dispute Invoices


2014 – Current Queens University

Bachelor’s Degree in Business

2002 - 2004 Graduate Lanier Technical College Oakwood, GA

Associates Degree in Accounting, Business Studies, and Administrative Studies

Awards and Certification

2017 NC Employers Association Management Certification

2016 DCLI Inspire Award Winner

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