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Customer Service Manager

Knightdale, North Carolina, United States
January 04, 2018

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*** **** ******. ● Knightdale, NC *****919-***-****919-***-****●

Al W. Lucas Jr.


My objective is to continue pursuing new skills, knowledge and qualifications in order to become the most marketable employee to become as beneficial to a Corporation as possible.

Professional Experience

March 2005 June 2017 ECL, LLC Wendell, NC

Member/ Manager

Manage Human Resources, (offer social services for employees that struggled with substance abuse and mental disorders by partnering with organizations that worked with courts and parole officers to keep people employed and out of jail and continuing to hold a job) Facilitate Payable/Receivables, Schedule Job times, Oversee Accounting, Supervise all sales and purchasing,

Feb 1997 March 2005 Henry & Rye Inc. Garner, NC

Operations Manager

Supervise 8-15 employees, manage inventory, evaluate accounts payables/receivables, estimate jobs costs, read blueprints

Other Skills and Accomplishments

Worked alongside Hope Services (Raleigh, NC) for treatment of an Autistic teenager who suffered from clinical depression, completed assessment forms in order to confirm diagnosis and create treatment plans while working alongside the psychiatrist as well as the therapy organization

NSF Certified, Fork Lift Trained, Cad Drawings, Accounting,

Advanced Level of experience in Microsoft programs; Word, Excel, Outlook, Power point, Access, One Note and Publisher Mastery Level of Experience in Auto Cad Mastery Level of Experience in SPSS Advanced Level of Experience in Quickbooks

Basic speaking skills for German Intermediate reading and writing skills for German Basic speaking, reading and writing skills for Latin


May-2007 May-2009 Fayetteville State University Fayetteville, NC

Biological Psychology

Bachelor of Science

May 2007-December-2009 Fayetteville State Fayetteville, NC



Bachelor of Arts

June 2011-December 2016 Capella University Minneapolis, MN

Clinical Psychology-Mental Health Counseling

Masters of Science

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