Manager Customer Service
Resume:
Robert A. Vachon
Fort Wayne, IN *****
*************.******@*****.***
I am excited to see your opening for a Manufacturing Supervisor position. I am looking forward to the consideration for an interview. My background includes responsibilities as a Business Unit Manager of two business units. My daily responsibilities included the coaching of 5 Supervisors with the direction of more than 70 Team Members in a 3 shift operation to perform their work safely, to build a quality product in a timely manner.
I was a member of the Environmental, Health and Safety Committee with an emphasis on creating safe work practices and maintain a safe work place. I worked closely with the Quality Team to assure regular quality checks were completed. Additionally, I supported quality concern investigations, and implemented corrective actions and process changes as needed. I was also involved in the certification process for ISO 9001 and the yearly recertification process.
My team and I met daily with the Customer Service / Sales department to communicate order lead times and customer’s order status and modified scheduling of new orders when necessary. I collaborated interactively with the Engineering Department on new product development and process changes. I worked with the Human Resource Department to communicate staffing requirements, evaluations and any corrective or disciplinary actions that were required as dictated by employee handbook.
I was a member of the Operational Management Team which met weekly to review company / departmental performances as it related to company goals and objectives. I wrote capital requests proposals to support Continuous Improvement and Lean Manufacturing for presentation to the Executive Management and Shareholders team.
I am a dedicated and committed individual. I am an inclusive, team oriented, proactive leader. I enjoy coaching people to become team players with efforts to create winning teams.
In addition to 10+ years of management experience, I also have 10 years of analyzing data and processes to support Lean Manufacturing, Continuous Improvement initiatives, Kanban inventory systems and 5 S efforts.
I am confident that I can utilize and grow my skill sets to have a positive impact within your organization. Feel free to contact me at 260-***-**** to arrange an interview. Thank you for your time and I look forward to learning more about this opportunity!
Sincerely,
Robert Vachon
Robert A. Vachon
Fort Wayne, IN 46816
*************.******@*****.***
Professional Profile:
A natural leader with the ability to impact and influence others in a positive manner. In addition, a core belief in the principle of integrity and a philosophy of mutual trust and respect. An understanding that a company can reach their organizational goals by utilizing a balanced approach to running the business. Have enjoyed a successful career with many promotions and exposure to all departments within Press-Seal Corporation.
Education:
Associates Electrical Engineering
ITT Technical Institute – Fort Wayne, IN
Career Experience:
Press- Seal Corporation Fort Wayne, IN Feb.1984- July 2017
Press-Seal Corporation designs and manufactures sealing products for underground collection systems worldwide. They are an industry leader in the medical, automotive, agriculture and rail industries.
Dual Business Unit Manager (2010-2017)
Promoted to Business Unit Manager, reporting to the Director of Operations. Accountable for Two Business Units, Pipe Gasket and Connectors totaling five supervisors, four Team Leaders and eighty hourly employees; Fostered an environment of trust and respect, leading to improved communication and a positive attitudes for change.
Highlights:
●Partnered with domestic vendor to improve their splice ribbon product quality, allowing a reduction in product purchased from overseas vendor. Resulted in a 47% reduction in price of goods purchased, while improving order lead times by 75%.
●Researched and proposed capital project with investment of $18,000, with a projected annual savings of $50,000.
●Implemented several key projects and new processes to improve Customer Delivery by 40%.
●Partnered with the Safety and Tooling Department to upgrade rubber molding machines with safety features.
●Reduced machine cycle time while eliminated ergonomic risk on new rubber molding equipment.
●Managed a “Product Availability Project” for a critical part of a high profit margin product line, success led to eliminating outside suppliers.
●Created and Implemented a Kanban System across several departments.
●Conducted “Machine Utilization Study”, included cost analysis, investment vs. pay back and improvement of machine availability etc.
●Implemented an “Infiltrator Gasket Improvement Team”, consisting of cross- shift front line supervisors, and hourly employees. Results included, 12% increase in throughput, solved a major quality issue and eliminated an ergonomic/safety risk.
●Worked in conjunction with the Director of Operations and Warehouse Manager developed a designated rack and labeling system.
Robert A. Vachon
*************.******@*****.***
Press Seal Corporation cont.
Connector Department Supervisor (1999-2010)
Responsible for the overall performance and attainment of key operation indicators in the higher profit margin Connector Department. Connectors were more of a patented product requiring higher skilled employees.
Highlights:
●Developed and Implemented a Daily Order Process Tracking system, allowing employees involvement, and self-direction.
●Worked cross- functionally, to improve the steel cutting setup process, resulting in 60% improvement in setup time.
●Volunteered to lead an “Inventory Project” in an upstream department, project developed min and max levels, determined job order quantities along with setting machine priorities. Project led to reduced Inventory Cost and Improved Customer Delivery.
Pipe Gasket and Extrusion Department Supervisor (1991-1999)
Pipe Gasket Supervisor (1986-1991)
Production Operator (1984-1986)
Additional Training and Certifications:
Lean Six Sigma Black Belt Training
Fork Truck Certification
Leadership Management Course – Completion Certificate
Vendor Sponsored Training
Advance Leadership Course- Larry Halt
HAZWOP Training
LOTO Training
OSHA Required Training
Interpersonal Training
Rubber Composition Training
Contact this candidate