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Support Security Officer

Elkton, Maryland, 21921, United States
January 04, 2018

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Paul D. Lewis, CISSP

Address: * *** ******* ****, ******, MD 21921 Phone: 202-***-**** E-Mail:


IT Support Network Expert Red Hat Ubuntu Linux VMWare ESXi vCenter Server CISSP MCSE Certified Routing & Switching UNIX SQL Databases Informix

Sharp, driven professional with more than 20 years of proven experience in IT and business systems Administration. Enthusiastic in approaching organization-wide challenges from many angles and utilizing technical expertise to deliver effective solutions. Collaborative management style with strong leadership instincts and ability to excel independently. Specialized ability to design tools for greater efficiency. Earned reputation as a perceptive and practical troubleshooter with unique ability to solve large-scale problems

Professional Experience

PC Doctor

IT Support November 2004 – Present

Hours per week: 20 Annual Salary: N/A

Supervisor: Paul Lewis 443-***-**** May be contacted

IT support for several Doctor's Offices to include training, security, general IT support, backups and upgrades on servers, workstations, laptops, network, remote access and wireless.

Assist Doctor’s offices in the HIPAA Security Audits

Provide remote and on-site support for equipment and Software

Work with Vendor managed applications providers to resolve problems.

Conducting training for Doctors and staff

Department of Health & Human Services

Business Systems Administrator January 1999 – Present

Hours per week: 40 Annual Salary: 101,005

Supervisor: Irene Grubb 410-***-****

Team Lead/Acting Head for the MIS Department. Responsible for all of the Centers Servers to include Windows 2008/2008R2/2012 and Red Hat, SUSE and Ubuntu Linux, VMWare ESXi and vCenter Servers, Managed network infrastructure to include switches, routers and IDS/IPS platforms, database servers – Informix and SQL and desktop support as well as printers, wireless tablets.

ISSO for the Department. Oversaw Computer as well as Physical Security. Managed all aspects of Security Plans, ATO’s, Accreditation and Testing.

Update and maintain the C&A, CP, SSP and RA for Division -PSC/FLS to include multiple systems and locations. Ensuring all systems meet current FISMA and Departmental Security policies.

Implemented Change Management Program for the IT Department.

Review and update firewall rules, polices and coordinate with the HHS NOC as required. Review Security Policies and Procedures to ensure System Security and Integrity.

Test and implement Disaster Recovery plans for all systems and implemented systematic plans several times.

Provide user support for 95 users, 45 pc's, 58 Servers, 45 printers as well as the Cable and Satellite TV Systems and Conference Rooms. Support ranges from recommendation, purchasing, installation and configuration of new machines, to troubleshooting hardware and software conflicts and replacing/upgrading hardware

Designed and Implemented and regularly test Backup and Recovery Plans

Virtualized the current environment and leading move of existing systems to a FEDRAMP Certified Facility.

Manage backups for the VMware machines and maintain separate COOP and TEST Environments

Order new equipment and software based on users current or projected needs.

Coordinate with senior management as well as Departmental Heads and staff from other Federal Agencies on Program and Policy Changes as well as with existing Customer base.

Manage the Centers Business System (Elite Series -Warehouse Inventory Control and Order Management System) which has 40-80 million a year in sales.

Plan and manage the addition of a new warehouse facility to include reviewing existing process and procedures and implementing changes required to bring operations in line with the centers current business model

Improve the center's video security system to include an 110Tb Storage Network as well as IP-Camera installations maintenance and remote site monitoring. (In addition, I also manage the Centers physical security systems and badging system)

Additionally tasked with outside projects such as upgrading the QA environmental and temperature, humidity-monitoring system, and expanding it to cover four separate locations.

Wrote the request, tested and evaluated the submitted bids and made the final selection. Reduced operating cost 60% from the previous, one Facility system.

Experience Managing Multiple Projects involving multiple Customers and Vendors.

Held Secret Clearance Expired 2012

Department of Defense

ARMY Non-Commissioned Officer August 2002 – August 2008

Hours per week: 50 (Reserve and Active) Annual Salary: N/A

Responsible for the soldiers under my command.

Vehicle commander for our section of TOWS

Wrote evaluations, counseled troops, conducted training and ensured they were recognized for superior job performance

Assigned the administrative section with daily operations and management of the Platoon (This included logistical support to ensure meals, fuel and ammunition were available when and where requested. I also assisted with managing the training schedules and plans)

Company's NBC (Nuclear Biological and Chemical) NCO

New York Power Authority – James A Fitzpatrick Nuclear Power Plant

Armed Nuclear Security Officer November 1991 – June 1993

Hours per week: 70 Annual Salary: $18/hr

Armed Nuclear Security Officer

Conduct on-site and Off-site patrols of property and Facility.

Inspect Personnel and vehicles entering Facility

Department of Defense

Marine Core Non-Commissioned Officer May 1986 – 1991

Hours per week: 90 Annual Salary: N/A

Responsible the training and support of Marines in Weapons Section, to include training, health and well-being, job performance and reviews.

Tasks were performed under a variety of conditions and stress levels

Conducted company and Battalion level classes on "Call for Fire" (requesting mortar/artillery/air support)

Experience as a Small Arms Armorer.


CISSP, May 2017

Anne Arundel Community College Arnold, MD United States

Some College Coursework Completed 06/1998

Credits Earned: 3 Semester hours

Relevant Coursework, Licenses and Certifications:

Electronic Hardware and Applications

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