Information Technologies (IT) - Project / Program and Engagement Management

Over 10 years of experience in leading large and small scale, International and Domestic IT projects in a variety of industries. Over 10 years in infrastructure roles. Demonstrated success in collaborating with organizational leadership to drive broad-based, tightly integrated projects that support the business by increasing productivity, mitigating risk, enhancing compliance and reducing costs.

Summary of Qualifications:

Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and promote client success

Outstanding work ethic; high sense of urgency to resolve issues quickly and efficiently

Able to articulate issues, build consensus around recommendations, and define next steps

A high sense of responsibility to customers, business partners, colleagues; to “do what it takes” to support client/company systems - sometimes during non-standard work hours

Outstanding verbal and written communication skills. Communicate technical dialog in a manner management and customer can understand. Successfully interpret internal and external customer requirements

Able to multi-task on several projects & work in a fast-paced team environment

Improved the reliability, availability & performance of the global enterprise services using best practices

Able to successfully manage projects on time and within budget delivery. A Get it Done disposition

Experience managing 3rd party vendors, in-house and outsourced services

Strong team leadership, mentoring skills and ability to manage staff remotely, across multiple time zones. Leading cross functional implementation planning

Achieve goals and deadlines in the face of obstacles

Notable Project Management Experiences:

Kovarus -June 2014 – Dec 2017; Value added reseller and provides professional services for hardware and IT solutions.

Manage day-to-day aspects of projects by creating, communicating and executing project plans, while meeting changing requirements and fast track deadlines

Identify resources requirements and assign individual deliverables

Communicate critical information and status updates to stakeholders

Communicate information to employees and ensure project documents are complete

Manage and remediate issues and risks

Manage and maintain all documentation for issues, contracts and reports

Validate and Manage project financials ensuring billing is accurate, vendors paid and project remains on or under budget

Mentor junior level Project Managers and 3rd party resources

Proactively work with customers and third party vendors to ensure project delivery is seamless to customers, promote customer success

Ensure customer satisfaction as evidenced by Walker Surveys and additional CSAT formats

Successfully managed a project workload of up to 30 projects at any given time depending on size

Summary of some of the projects

DELL/EMC Isilon, Unity, VNX Gen 1, Gen 2, Data Domain, Avamar, xTREME I/O

Storage migrations projects

Various infrastructure projects, net new, upgrades, Network, site/campus wireless, ISP, FWs, Switches/routers, compute, storage, cable management

Rack on Demand, 42, 45RU rack integration, large scale and logistics (Uber & Other clients)

Monitoring Tools analysis, requirements and plan development Project (Global company)

DevOps, Hardware and SW implementation, network, internet, complex development servers and operational day to day support

Puppet Development and Implementation (various clients)

OpenStack Development and Implementation (CISCO)

VMWare, Automation, Virtualization Architecture Design, VoPs, NSX projects (various clients)

HP Manager March 2010 – March 2014 - for fortune 500 company, Clorox (Teksystems):

Program Manager / Project Manager for transition of services for fortune 500 company to new partner. Manage Program including transitioning the Helpdesk, Infrastructure, Operations, Network, Servers, Applications and ITO services to client’s partner. This included 5 successful ‘Lift and Shifts’ of the client’s Applications and DR environments. The transition was on schedule and deemed a success by the client’s senior leadership.

Migration Services/Lift & Shift - Budget $1M resource plan. 700 application servers, 130 business applications, including SAP/Siebel. Overall Budget $3M.

ITO Infrastructure/EUC Project: New corporate campus support 2000 Users. Implementation of Infrastructure for 7 New Buildings. ITO requirements for network/security, wireless connectivity, server moves, servers, virtual servers, print servers, SMS services, AD/DHCP services and user connectivity support. Including quality testing of infrastructure and applications. $1M. On time and budget

ITO Network Project: Internet upgrade and access point moves, primary and secondary. EDI / Partner connectivity. Utilized HP testing as service. $78K On time and budget

ADM Project: SMARTOPS / SAP app upgrade, Oracle 10 to 11.2 upgrade. Utilized HP testing as service. $120K On time and budget

ITO/ EUC Project/Program: Clorox Domestic 3000 users’ Desktop OS/Vista Upgrade Deployment – OS / Hardware Replacement. Managed Support teams, 90 external contractors across domestic sites and Project Managers. $2.3M On time and budget

ITO/EUC Project: Global Outlook/SharePoint Migration Cloud Service, Microsoft Office 365/BPOS. Worked closely with 3rd party consultants to support migrations. $1.6M

ITO Network Project: International Network Optimization Cisco routers, QOS, Firewalls, MPLS Links 30 Internal Sites. $185K On time and budget

ITO Project: Several Domestic New office setup/ Office Closures / Office Moves

Chevron Project Coordination/management for GIL3 Infrastructure March 2008 – March 2010 (contractor):

Project Coordinator/PM for SharePoint Infrastructure

Led project to replace XP desktops to Vista for 100,000 users

Project management: PM schedule tracking, budgets, problem analysis, risk analysis

PC Performance SWAT Team: Focus on risks and problem analysis

Member of Infrastructure Global Readiness Team responsible for review of Active Directory, Exchange integration with Outlook 2007

Participated in Microsoft technical review and bug reporting. improvements in regards to Performance and Stability

Assisted with assessments of the existing infrastructure to identify performance issues impacting end users and provided recommendations to optimize client/server configurations

Support Readiness Team, Remote Sites Help Desks, Level 1 and 2 Support processes and procedures

Incident Management, problem analysis, recommendations and presenting results for Senior Management. Participating as a team contributor, in steering community planning sessions, outlining short term strategy, long term strategy and roadmap

NOL American Presidential Lines, LTD– Various Roles 1996 – 2007

Team Lead, SME, Senior Information Analyst:

Manage and maintained 99.9% availability, increased performance and reliability for the Global Messaging infrastructure, MS SharePoint and Live Communication Server

Provided successful IT Service Management: Service level/customer satisfaction, capacity, financial, availability, service continuity, configuration, change, release, incident, problem, and service desk/technical support staff management

Responsible for problem resolution/root cause analysis, escalation management, change management and insuring proper proactive processes/monitoring are maintained

Provide on-going management of multi-million dollar Outsourced Services. Manage contracts and vendor relationships

Manage, design, planning, and implementing large-scale rollouts/upgrades within the enterprise

Managed implementation of Exchange, RISS/ Compliance Based Email Archive, Blackberry, Share Point, Live Communication server, SMS, Meta Directory services

Managed Design, plan, implement Microsoft Share Point 2003 and Live Communication solution for 10,000 users worldwide; assisted with migration of internal legacy APL web server to new SharePoint outsourced managed services

Managed and Implemented multi-million dollar Outsourced Services agreements with vendors such as HP

Managed plan and implementation migration 5,000 messaging/email users to the Asia datacenter without impact to users, improving overall end user satisfaction

Build/Manage IT team responsible for Operations in a 24x7 environment. Established technical support team and service level objectives, processes/procedures, change management, instructed and collaborated with International field support teams, operation support teams and Helpdesk, support documentation and training

Key contributor and assisted in architect, planning, implementation, documentation, and maintaining the corporate integrated directory services; AD and PeopleSoft Meta Directory projects

Project Management Competencies:

Project Integration Management: Project Charter, Scope, Project Management Plan, Direct and Manage Project Execution, Change, Close Out

Project Scope Management: Scope planning, definition, scope verification, scope control, SOW

Project Change Management: SOW changes, requirements, resource, budget, schedule, impact, remediation, communication

Project Time Management: Detailed activity, resource planning, on time control

Project Cost Management: Detailed activity and resource costing, on budget control, develop, manage forecasts

Project Quality Management: Project quality plan, perform quality assurance

Project Resource Management: Resource Planning, Acquire, Develop, Manage Team

Project Communications Management: Communications Planning, Information Distribution, Performance Reporting, Stakeholder communication

Project Risk/Issue Management: Risk planning, identification, analysis, response, lessons learned, remediation

Project Documentation and artifacts: Plans, discovery, assessment, implementation plans, implementation deliverables, test plans, change control, risk-issues, remediation plan, final project closure documentation, budgets, time and expense

Project Procurement Management: Plan purchases and acquisitions, vendor selection, contract administration, contract closure

Project Lifecycle Management: Managing delivery of project including technology work

Project Management Methodologies: Traditional, Sequential Methodologies, The Agile Family, Change Management Methodologies, Process-based Methodologies Other Methodologies, PMI/PMBOK “Method”, CPDEP

Additional Competencies:

Problem Analysis, Change Control Management. Disaster Recovery

Mergers and Acquisitions Projects

Vendor Management

Customer Service. Support Readiness, Helpdesk & Support Intake

Leadership and Teamwork, People Management

Technical Competence:

Strong analytical, problem solving, debugging skills; Experience with UNIX, Windows operating systems, relational databases, Storage, EMC project lines, storage migrations, Directory Services AD/Meta, Exchange & Messaging /SMTP Platforms, EDI, MS SharePoint, Live communicator server, DNS, DHCP,

Networks; LAN/ WAN, Wireless Network, VOIP, Firewalls, ISP, Internet, Microsoft Office Suite, Microsoft Project & Visio

Office 365 – Microsoft Hosting services

ADM SAP/Seibel environments, Video Conferencing, Remedy, Data Analysis, VMWare, NSX, VRealize, VoPs, Red Hat Open Stack, Puppet

JIRA, Confluence, Smartsheets, Cloud-based

Waterfall, Agile, Project Management methodologies

Client Industry Experience

Technology, Transportation, Logistics, Energy, Supply Chain Management, Engineering, Value Add Reseller, Telecommunications, Manufacturing, Finance, Consulting

Professional Development Courses / Training

Project Management

Activity working on obtaining PMP cert.

Quality Management System

Basic ITIL Service

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