Director/Vice President of Operations

KENA RENEE MAYBERRY

** * ***** ****** ***.**L, New York, New York, 10037 703-***-**** ************@*****.***

Summary

Team-driven, highly dedicated operations director and leadership professional with a demonstrated record of expertise in facilitating training, process improvement, strategic planning, human capital management, change management and developing Standard Operating Procedures (SOPs). Skilled at coaching and motivating highly matrixed, cross-functional teams. Enjoys a fast-paced work environment that prioritizes teamwork to achieve results. Develops optimal solutions to achieve business objectives while drawing on a strong diverse background, tireless work ethic, and creative problem solving skills.

Work Experience

NEW YORK PUBLIC LIBRARY, NEW YORK, NY

Director of Operations, Jun 2015 – Present

Responsible for partnering with the leadership team to organize and manage day-to-day administrative and operational functions. Partners with all levels of the Schomburg Center staff and serves as the Center’s liaison for Human Resources, NYPL Technology, Facilities, Security, Capital Planning, Finance and other Library units to execute day-to-day operations of a complex organization within a very large library system. Supports the Executive Director in maintaining budgets, developing operational spending plans and budget allocations, forecasting expenditures and supporting financial decisions analysis. Prepares, in collaboration with NYPL Budget Office, supporting budget/finance summaries, metrics, schedules and reports on a monthly basis. Oversees business development initiatives, including the Schomburg Shop, e-commerce initiatives, space rentals and other revenue generating activities. Responsibilities include conceptualizing and implementing enhanced strategies to increase sales, enhance services, evaluate performance and manage team members. Works with Senior Management Team and NYPL Capital Planning to forecast physical plant needs and help prepare budget proposals for public and private funding. Manages all renovations with Capital Planning. Works with all staff to ensure the highest quality safety and presentation of the facilities and strengthens the customer service experience. Collaborates with Director of Strategic Initiatives and NYPL External Relations office to assist fiscal compliance with grants, coordinates with the team to ensure compliance with budget guidelines and helps ensure that all reports are submitted accurately and in a timely manner. Provides assistance to supervisory staff in resolving day-to-day management and operational issues. Facilitates library system-wide training and was instrumental in tailoring training specifically for the New York Public Library staff.

COSTAR GROUP, INC., WASHINGTON, DC

Research Manager, Oct 2011 – Jun 2015

Managed the daily research operations of the world’s leading commercial real estate research firm. Ensured accuracy of commercial real estate listings, transactions and overall market analytics. Hired, trained, supervised and developed Research Associates. Coached, mentored and developed employees with focus on future career path and long-term development. Worked with Senior Economists/Analysts to produce quarterly market reports and facilitated market forecasting meetings, presentations and client facing events. Built relationships with clients within the market to ensure complete client satisfaction and optimal B2B partnerships. Managed quantitative and qualitative research methodologies to ensure accurate reflections of the commercial real estate market. Provided outstanding service to clients and prospects promoting our research methodology and products. Worked closely with the sales team to generate new revenue and retain our existing clients.

NEIBAUER DENTAL CARE, ALEXANDRIA, VA

Operations Manager, Feb 2011 – Oct 2011

Managed the daily operations of a dental office. Supervised a group of dental professionals and front office personnel. Implemented new training techniques and hired and trained new employees. Provided coaching and feedback about performance to all employees, including the dentists and hygienists. Responsible for the analysis and reporting of budget management and Profit and Loss (P&L) reports. Successfully met and exceeded revenue and production goals.

DENTALONE PARTNERS, INC., PHOENIX, AZ

District Operations Manager, Jun 2009 – Feb 2011

Managed the daily operations of seven dental offices. Supervised a group of 15 dental professionals and front office personnel. Implemented new training techniques and hired and trained new employees for seven dental offices. Developed tracking methods for the performance of employees. Developed goals and tracking methods for production and revenue of each office. Conducted annual reviews for all hourly employees. Provided coaching and feedback about performance to all employees. Responsible for budget management and Profit and Loss (P&L) analysis. Implemented recognition programs and executed those programs regionally. Developed relationships cross functionally and with all levels of management.

MACY'S LOGISTICS AND OPERATIONS, GOODYEAR, AZ

Operations Manager, Feb 2008 – Jan 2009

Responsible for all inbound receipts for a 600,000 sf.Direct to Consumer warehouse. Implemented and oversaw the operations of a Returns Department. Managed 15 hourly associates. Created and implemented Standard Operating Procedures. Developed performance tracking metrics to establish performance guidelines. Partnered with senior management to refine operating processes. Established inter-departmental and cross-functional partnerships to maintain inventory quality and accuracy through sharing of tasks and projects.

TARGET CORPORATIONS, PHOENIX, AZ

Operations Manager, Mar 2007 – Feb 2008

Responsible for the daily operations of the Central Receiving Department of a 1.5 million sf. distribution center. Led a team of hourly warehouse workers to do the fast-paced work required to run a distribution center as productively as possible. Assumed responsibility for the direct supervision and development of the Central Receiving team of 125, including coaching for performance, providing feedback and developmental opportunities, and prioritizing daily workloads. Facilitated improvements to production systems and forged relationships with stores and other internal clients. Actively recruited, hired, trained and developed staff for Central Receiving and all other departments. Performed daily quality and safety checks to ensure team member performance is meeting or exceeding company standards.

STARBUCKS COFFEE COMPANY, STERLING, VA

General Operations Manager, May 2000 – Mar 2007

Supervised and directed the workforce. Made staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling). Demonstrated discretion in managing the overall operation of the store. Reinforced customer satisfaction and product quality. Managed the store's financial performance as well as managed the safety and security within the store. Established goals for the work group and developed organizational capability and modeled how the business works. Expanded strategic and operational plans for the work group, including managing the execution of operational plans and strategy and measuring results. Provided partners with coaching, feedback and developmental opportunities. Facilitated training courses and built effective teams. Evaluated employee performance for promotional opportunities annually.

Additional Experience

Doctoral Internship, Journal of Social, Behavioral, and Health Related Sciences. Editor: Lee Stadtlander, Ph.D., Walden University 2017.

Doctoral Internship, Journal of Social Change. Editor: Mark Gordon, Ph.D., Walden University 2017.

Provided anonymous feedback to authors who submitted research articles to the Journal of Social, Behavioral and Health Sciences and to the Journal of Social Change. Provided opinions as to whether or not an article should be published. Instrumental in reviewing submitted book reviews to asses context, detail, main tenets of the book and whether or not the book fits the into the main ideas of the topic.

Education

WALDEN UNIVERSITY, MINNEAPOLIS, MN

Doctorate/Industrial and Organizational Psychology, Mar 2018

UNIVERSITY OF PHOENIX, PHOENIX, AZ

Masters/Criminal Justice, Jun 2010

GEORGE MASON UNIVERSITY, FAIRFAX, VA

Bachelors/Psychology, May 2003

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