Engineer Quality

CYNTHIA WHITTENBURG

*** *****, *******, ** *******************@*****.*** – 281-***-****

QUALITY ASSURANCE SYSTEMS ENGINEERING

Project Manager with over 20 years of comprehensive quality assurance experience SUMMARY OF FUNCTIONAL QUALIFICATIONS

Responsible and accomplished, dynamic and results-oriented project manager with demonstrated success in leading cross-functional teams of engineers. Sound analytical and problem solving skills including systems engineering of human space flight systems from requirements formulation through qualification, verification, and validation of processes. Excellent communication skills and the ability to write technical documents and reports. Experience includes leading initiatives that improve quality and safety processes using Lean principles; providing direction and oversight to others; conveying design and related issues to Technical & Non-Technical team members; and leading clients through changing environments. Experienced in determining scope, WBS, budget, resource requirements, & schedules; ensuring products meet client expectations & adhere to the statement of work; building client relationships; identifying opportunities for new business; and writing technical proposals & cost estimates. PROFESSIONAL EXPERIENCE

SENIOR SUPPLIER QUALITY ENGINEER (Supply Chain)

Grass roots development, implementation, and establishment of the supplier quality management (SQM) program for the US with planned scalability to integrate into other business units. Defined and developed QAM strategy based on the current baseline conditions. Developed and created supporting processes, procedures, and work instructions to support the development of the SQM program. Led and worked with inter-functional network team to create a shared vision focusing on items such as reduction of non- value activities, data driven performance monitoring, establishment of best practices, and streamlining of common processes and tools. Led all supplier related audits, deviation requests, non-conformances, field claims, root-cause analyzes, and first piece

qualifications for the engineered valves scope of suppliers. Aerotek, (Enbridge), Houston, TX - October 2016 to Present

PROJECT QUALITY ENGINEER III, SUBSEA (Supply Chain) Responsible QE for project coordination of customer projects for Subsea Controls, Trees, and Structures. Reviewed Statement of Work and provided Basis of Estimates for work. Coordinated and led three engineers in the development of Inspection Test Plans, QA Plans, NDE and inspection requirements and Nonconformance resolution. Provided monthly cost, status and progress reports, processed and managed project deviations and waivers. Responsible for specification development and review in support of client requirements and applicable requirement flow downs to suppliers and vendors. Conducted ISO and API audits of suppliers and vendors and managed supplier corrective actions as needed. Aker Solutions, Houston, TX - October 2013 to October 2016

QUALITY CORRECTIVE ACTION AND PREVENTIVE ACTION (CAPA) ENGINEER. Responsible engineer to investigate and report to management of field failures of Gas Turbines that were returned to the Houston Repair facility. Investigated the turbine failure to isolated failures to one of the subcomponents consisting of Blades, Transmissions, Vanes or Nozzles subcomponents. Developed positive relationships and worked closely with external customers and internal sourcing, engineering, service, and manufacturing teams to manage and continually improve our product quality. Led and CYNTHIA WHITTENBURG

133 Mable, Baytown, TX *******************@*****.*** – 281-***-**** cconducted investigations to determine the root cause and development of corrective action and or preventative actions. Utilized various tools to and identify the root cause and presented product improvement plans with a focus on minimizing costs of quality, field failures and elimination of factory defects. Maintained appropriate records and data collections in supporting Corrective Action and Preventative Actions (CAPA) system. Turbine Engines, Siemens Energy Inc. – Houston, TX - January 2012 to October 2013

SENIOR PROGRAM QUALITY ASSURANCE MANAGER of the C-17 Modification and Maintenance Program: Managed, coached, and supervised ninety direct and contract Liaison Engineers, Stress Engineers, Quality Specialists, Quality Engineers, Quality Planners, and Quality Inspectors who develop and maintain Engineering and quality processes and systems in support of C-17 Modification and Maintenance Program. Develops and administers directives, policies, processes and procedures to assure program, contract, company, customer/government, regulatory requirements, international standards, and working agreements were deployed. Develops and executes business plans, policies, and procedures to maintain and improve organizational and quality system performance. Mentors and advises employees, contractors, and suppliers on the Quality Management System processes and procedures. Acquires and manages resources and leads process improvement. Develops and maintains relationships and partnerships with government customers, Program Offices, peers, and direct reports. Boeing Corporation, San Antonio, TX - August 2010 to January 2012 PROCURMENT QUALITY/SAFETY CONSULTANT FOR British Petroleum in support of Deepwater Horizon oil spill. Investigated and resolved disconnects between the quality/ EHS group and purchasing/ and logistics operations pertaining the variances in supplier orders, product acceptance and deliveries to the field for oil spill cleanup. Single point of contact for field personnel for real time decisions, rapid deployment responses to a changing and progressive evolution of boom specifications and drawings. The topics included: trade instruments and logistics documentation (bill of lading documentation, proforma invoices, packing lists, etc.) from a quality perspective to better define roles and responsibilities, to resolve issues and to improve communication. Other topics included resource management, communication protocols and responsibilities within a task/work breakdown structure

(WBS). SRS International Consultants, New York City, NY - March 2010 to August 2010 ENVIRONMENTAL HEALTH & SAFETY AND QUALITY ASSURANCE MANAGER for Hamilton Sundstrand on the One EVA program. Responsible for the day to day oversight of four prime contracts and contractors direction and implementation of requirements to meet Extravehicular activity (EVA) missions, crews, EVA equipment and EVA requirements. Determine program objectives, interpret company policies, and delegate assignments to appropriate internal and contractual personnel. Responsible for the development of specifications, procedures, policies, statement of works (SOW), Request for Quotes (RFQ) and Information (RFI), contract and subcontract negotiations, and Basis of Estimates (BOE). Manage four prime contractors, budgets and contractual deliveries. Interface with all levels of management. Conduct briefings and technical meetings for top management and customers. Prepare Certification of EVA Readiness (CoER) and Certification for Flight Readiness (CoFR) for increment and flight missions. Conduct Mishap Investigations and led Corrective Action resolution teams.

MRI Technologies Houston, TX – May 2007 to January 2010 United Space Alliance Houston, TX - February 2005 to May 2007

CYNTHIA WHITTENBURG

133 Mable, Baytown, TX *******************@*****.*** – 281-***-**** SAFTEY, QUALITY & MAINTAIBILITY PROJECT MANAGER for the Space Shuttle Upgrades Development Program (SSUD). Cost Account Manager of Twenty Million dollar, fiveyear multi-project/operations contract agreements contract support for Safety, Reliability, Maintainability, Quality Assurance and Risk Management services for Space Shuttle Upgrades Development and Service Life Extension Projects. Prepared and managed an Earned Value (EV) and Performance Measurement System (PMS) consisting of Schedules, Variance reports, Estimates at completion (EAC) and cost reporting. Prepared BOEs, Formal Proposals, and Decision Packages, and led contract negotiations for final approval and implementation. Participated in Columbia Disaster field investigation in February 2003 search and recovery team support the Crew Office. United Space Alliance, Houston, TX - May 2002 to February 2005

SAFTEY, QUALITY, MISSION ASSURANCE LEAD ENGINEER for the SSUD Program – Responsible for establishing and managing the Safety, Quality, Reliability and Mission Assurance activities necessary to ensure the safety and quality of the engineering and hardware purchased for the Space Shuttle Upgrades Development Program. Built a team of solid SQ&MA professionals and established a company wide support network. Led a cross functional company team consisting of assigned, matrix, and sub-contractor personnel providing engineering, project management, process development, and technical support to the Avionic Cockpit Upgrade contract. United Space Alliance, Houston, TX - May 2001 to May 2002

PROJECT MANAGER FOR SAFETY, QUALITY, AND RELIABILITY Progressively increasing responsibilities through a variety of business and program responsibilities for managing the Space Shuttle Upgrades Quality Program for enterprise-wide planning, operations, budgeting and forecasting. These efforts encompassed all lines of business within USA and NASA - supporting both strategic and operational priorities and objectives. Supervised, evaluated, trained and directed eleven Quality Engineers in the development of program Quality Assurance functions for various projects. Worked extensively in a leadership role with cross-functional teams, executive sponsors, and steering committees to establish enterprise-wide consensus and execution. Utilized structured project management processes to lead the planning, development, execution, and integration of enterprise-wide policies, procedures, and processes to meet customer expectations, on schedule and with requisite quality. Ares Corporation, Houston, TX - November 1999 to May 2001 Independent Assessment (IA) Flight Lead and Senior Systems Engineer Promoted to IA. Preformed independent engineering studies and analyses of critical International Space Station and Space Shuttle systems, ground operations, and space operations to ensure crewmember safety and mission success. Provided direction and assistance to junior engineers in researching and development of independent assessments and analyses. Mentored in strategic road mapping, resource planning, project management, new business development, and team building. Integration Engineer, Lead Quality Engineer Responsibilities included the supervision, training and provided technical guidance to direct 7 QEs and supervise ~15 R&M engineers supporting the ISS Safety, Reliability & Quality Assurance contract; represent NASA Quality during negotiations and assessments of Prime and non-Prime contractors (including International Partners) for the ISS Program; provide QA/CM interface for NASA QA; co-lead and/or participate in program directed projects; lead/participate in product certification/acceptance process improvement Tiger Teams; provide guidance and direction to DCMA representatives; participate in JSC VPP and ISO 9001 compliance and continued certification activities; review and analyze proposed contract changes. Develop and report metrics for customer satisfaction, quality of work, schedule and CYNTHIA WHITTENBURG

133 Mable, Baytown, TX *******************@*****.*** – 281-***-**** delivery performance, product acceptability, and overall program schedule. Science Applications International Corporation, Houston, TX - November 1996 to November 1999 Project Quality Engineer Contracted to Boeing Defense and Space Company in support of the design and development activities of the International Space Station. Served as ISS Integrated Product Team

(IPT) chairman of the Program Integration and Delivery of Hardware and Software Team. S&MA representative for various ISS program IPTs including: Extravehicular Activity (EVA), Materials and Processes, and Electrical, Electronic, and Electromechanical (EEE). Supervised Product Group One

(PG-1) Contract and sub-tiered subcontractors, including product development, manufacturing, test and delivery of program hardware and software, monitored project configuration status and developed detailed assembly and process procedures in conjunction with various engineering personnel. Developed and implemented International Standards of Operation (ISO) processes and procedures. SYSCOM Development, INC., Houston, TX - 1994

– 1996

Senior Quality Engineer - Provided SQ&MA engineering for start-up of the design, development and manufacturing of Extravehicular Activity System (EVAS) hardware. Prepared, and presented SQ&MA products in support of EVAS systems life cycle design Directly briefed and Interfaced with crew members and project management of SQ&MA requirements during the life cycle of fabrication, testing, verification and acceptance of Crew Aids, Suits, and Tools developed for Flight. Accountable Cost Account Manager (CAM) for Performance Measurement System (PMS) of product assurance costs and schedules, tracked, monitor, and developed Supervised Quality Planners, Engineers and Electrical and Mechanical Inspectors.

Lockheed Engineering & Sciences Company, Houston, TX - 1989 to 1994 PROFESSIONAL EDUCATION

Master of Science Candidate, Embry-Riddle Aeronautical University Bachelor of Science (BS), Embry-Riddle Aeronautical University Associate of Applied Science (AS), College of Denver Certification, Solid State Devices, College of Denver Certification, Industrial Fabrication and Design Processes, College of Denver Leadership & Management Certificate, University of Houston Apollo Root Cause Analysis and Reality Charting

Lean and Lean Facilitator Training

“Writing Winning Proposals” course given by Shipley Associates Earned Value Management – course given by Cadence Management Project Management – course given by Cadence Management Quality Management Training, ASQ, 2001

Certification, Aker Solutions – North America API SPEC Q1, 9th edition Awareness Certification, Aker Solutions – North America API SPEC Q1, Implementation Training Certification, American Society for Quality (ASQ) Quality Auditor; Certificate # 7111 & # 64499 Certification, Registrar Accreditation Board (RAB) Quality Systems Auditor; Certificate #Q03813

(Expired)

AFFILITATION

American Society for Quality (ASQ)

Quality Leadership Forum (NASA)

(expired)

CYNTHIA WHITTENBURG

133 Mable, Baytown, TX *******************@*****.*** – 281-***-****

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