Customer Service Manager, PCA

ERYNN P. SHEEHAN

*** ******* ******, ******, ** *1520 – 774-***-**** –*********@******.***

Objective

To obtain a position in which I can utilize the skills I have learned in my current course study

Experience

Assistant Customer Service Department Head

Stop and Shop Supermarkets, Worcester, MA

August 2016 – Present

Manage front end staff throughout the day to coincide with actual item and guest counts

Ensure that front end operating procedures are both known and followed

Directly oversee front end activity to ensure a positive guest experience and team environment

Performs tasks as delegated by the Front End Manager and effectively leads the front end in the absence of the Front End Manager; as well as assists the Front End Manager with all important task

Cashier/Bagger/Customer Service Desk

Stop and Shop Supermarkets, Worcester, MA

September 2014– present

Receive payment by cash, check, credit cards or automatic debits

Issue receipts, refunds, credits, or change due to the customers

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Ensure that all customers are happy and they are left with both a pleasant and positive experience

Education

Currently Enrolled in B.S.N. Program

Anna Maria College, Paxton, Massachusetts

Class of 2020

I am currently enrolled in the BSN program at Anna Maria College pursuing my Bachelors of Science Degree in Nursing. I attend the college as a Full-Time Student

Leadership

I have been very active in the Youth Ministry at St. Francis Episcopal Church. I have volunteered my time on a number of Missions and have traveled to California and New Jersey on various Mission Projects

Achievements

Associate of the Month on 3 separate occasions

References

Available Upon Request

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