Manager Information Systems

H. Dixon Wilcox, MS, ITIL

Cell: 803-***-**** *****.******@*****.***

Executive Summary

IT professional with 15+ years of cross-functional experience including strategic planning, governance, project management and delivery, forecasting and budgeting, resource allocation, planning, testing, and development. Excel as a liaison between business and technical areas to create business alignment to support customer needs.

12+ years in client facing relationship management roles

Relationship Manager responsible for engagement with business leaders

Responsible for a portfolio of projects with a budget in excess of $10M

Skilled in developing and maintaining a broad vision, cultivating engagements, presentation and communication of complex information to a widely-varied audience in terms of organizational level, cultural backgrounds, and modes of thinking

Experienced in customer facing roles oriented toward creative problem solving and innovative solutions supported by data analysis and reporting

Manager skilled at driving teams including the development and implementation of strategies, plans, and governance documents in support of project goals, tracking progress and reporting metrics

Experience in strategic alignment, business requirements analysis, process improvement, use cases, and business rule definition

Chaired Information Systems governance and steering committee providing oversight of strategy, policies, and budgeting to ensure IT initiatives drive the organization to achieve strategic goals, cost reduction, and objectives

Formulated 35 E-business strategy initiatives creating alignment with organizational strategy

Selected Accomplishments:

Horizon Blue Cross Blue Shield – Government Healthcare Services 2014 – 2017

Manager – IT Relationship Management. Primary point of contact for a portfolio involving end-to-end development of IT solutions, consulting services, and support, responsible for developing and maintaining strategic relations with key internal business owners for identification of IT opportunities and development and presentation of business cases. Management of a team of business systems analysts and application developers with an emphasis on provider data management, provider contracting and care management.

Work with business partners across multiple business products and functions to prioritize the portfolio of current and potential initiatives to ensure the business has a full understanding of resource realities and trade-offs

Liaison between IT and internal business partners fostering collaboration, providing creative insight, guidance, and recommendations in ideation, definition, and pre-pipeline planning of IT initiatives including problem

Manage a staff of application developers supporting SQL Server, .NET based applications. Responsible for development, system operations and databases supporting internal business users, IT service delivery, production support, and vendor interfaces.

IT owner responsible for in-house applications including provider data management and a data warehouse/front-end system supporting claims, enrollment, and outreach activities including support of vendor relationships and associated interfaces

Involved in development and review of Requests for Proposal (RFP), Master Service Agreements (MSA), and Statement of Work (SOW) for vendor contracting

Creation of IT governance mechanisms to improve alignment and decision making including an IT initiative intake process (with Finance), a project status tracking/reporting tool and associated metrics, and an improved requirements document and peer review process

Provide leadership and oversight of a portfolio of Information Technology initiatives with a budget of $10M+ and tracking and reporting of related metrics

Manage a program of projects with individual budgets exceeding $1M including the recent deployment of a $2M+ budgeted project delivered on time and under budget

Recently completed projects include a cloud-based contract management system, a scanning and document management project, and a phone app for visit verification of field staff and associated reporting metrics

solving, identification of opportunities for process improvement, increased efficiencies and capabilities

Manage a staff of business systems analysts in performance of duties including cost benefit analysis and ROI determination, project management, cost estimations, requirements gathering and documenting, and user acceptance testing

Coordinate across IT functional activities including Enterprise Architecture, Security governance and architecture, and Sourcing for pre-pipeline project definition, estimation, and solutioning

Manage application development activities for multiple systems as part of a $12M+ project. This involved several interrelated requirements documents and multiple production releases completed within an eight-month period

Xerox/Cognizant – Government Healthcare Systems Development 2012 – 2014

Business Applications Test Lead – MMIS Back-end Systems. Manage staff of in-house and offshore SME and testing resources to ensure quality testing of a $70M enterprise Medicaid solution development project

Conduct planning and design sessions including eliciting requirements and development of Use Cases, Business Rules and Design Specification Documents (DSD)

Manage activities for multiple aspects of testing - functional, integration, system, user acceptance, smoke and regression in an Agile development environment

Developed SIT and UAT test governance documents

NASCO –BlueCross/BlueShield payor systems 2010 – 2012

Business Applications Test Manager. Created the test strategy, plan, scenarios, cases, and testing governance document to ensure maintenance of rigid quality assurance testing standards for a multi-tiered service-oriented architecture (SOA) web services solution involving oversight and management of test analysts and testers, both on- and off-shore.

Filled a gap in systems functionality with respect to claims accumulations

Increased CSR productivity and end-user satisfaction; attracted new insurer clients

Authored user documentation targeting multiple distinct audiences – analysts, developers, testers, and service representatives - recognized by client for completeness and ease of use

University of South Carolina Aiken 1997 – 2009

Information Systems Instructor/Empirical Researcher While pursuing theoretical knowledge and research related to information systems, conducted undergraduate-level classes; simultaneously worked with faculty and administration to create greater alignment between curriculum and business applications

Chair of IS governance and steering committee – responsible for setting IS strategy, budget and business initiative planning

Initiated, planned and conducted quantitative and qualitative research involving high levels of deductive and inductive reasoning, critical thinking, and statistical data analysis resulting in publications in internationally recognized scholarly journals (available on request)

Applied conceptual frameworks to map business/IT alignment, organizational interdependencies and cross-silo redundancies

Formulated IS strategies in multiple industries

Aligned MIS curriculum to be more responsive to labor market demand for process-based approach. Introduced case-based instruction; achieved 98% pass rate on assessments

Initiated programs that reduced waste leading to cost reductions; saved > 4% of annual budget

ACS/Consultec – Medicaid MMIS consulting services 1994 - 1997

Business Relationship Manager/Systems Consultant. Provide multifaceted consulting support for the Medicaid offices of the States of New Mexico and West Virginia

Liaison between client business units and Consultec IT development staff

Elicited, documented and communicated functional and non-functional requirements to IT staff

Advised clients re: alignment between Medicaid MIS and functional business demands: spearheaded process improvements, resulting in greater transparency and >$10M cost savings

Developed and implemented healthcare data and financial reporting systems across functional business areas, building coherence and efficacy for client plans

Previous relevant experience as a Systems Analyst and Developer for an international life insurance company, Application Developer for a marketing service, and commissioned Naval Officer (held TS clearance)

Education and Certifications:

Post-graduate studies, Management Information Systems, University of South Carolina

MS, Computer Information Systems, Georgia State University, Atlanta

BS, Computer Science and Business, Newberry College, Newberry, South Carolina

ITIL Foundations Certification in Service Management

skills:

*Experienced in all phases of systems development and multiple methodologies: Systems Development Lifecycle (SDLC), Agile/Scrum, RAD/JAD, Prototyping, experience in business process analysis using Lean Six Sigma principals

*Expert in Word, PowerPoint, Excel, Access, proprietary training and simulation software for MS Office applications and Internet search protocols

*Proficient with data management (SQL, Oracle, Access), statistical analysis tools (SAS, SPSS, LISREL), IBM Rational

toolset (ClearQuest, RQM, DOORS), SOAPUI, and process modeling tools (BizAgi, MS Visio, IBM Blueworks)

*Working knowledge of MS Project, MS SharePoint, JIRA/GreenHopper

Professional affiliations:

*International Institute of Business Analysis

*Healthcare Information and Management Systems Society

*Association of Information Systems

*Association of Computing Machinery

Contact this candidate