Customer Service Assistant

Vilma Gonzalez

Responsible adult willing to work hard and learn new skills as presented to me in the work environment. I am a well-rounded person with good communication skills and enjoy interacting with people. I have a proven record of accomplishment in the areas of accounting, customer relations, scheduling, staff supervision, and general office operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels,

Qualifications

Bilingual leader who performs well in a multinational environment. Some of the qualifications that I have are: Great customer service always keeping the customers or clients pleased, outstanding computer skills, Microsoft word, works, excel, publisher, power point and I am able to write 50 words per minute, also great internet skills.

My language skills are speaking English and Spanish perfectly and also having proper verbal and writing etiquette, professional consideration, computer knowledge, and filing information.

Education

Homer Hanna High School

Honors Diploma- June 2001

University of Texas at Brownsville

Associate's Degree- Social Work

Skills

Accounting Bookkeeping

Administrative Management Computer Customer Service

Relevant Experience

October 2016 to Present

Professional Practice of Counseling and Psychology

Office Manager

Duties: Supervise secretaries, receptionists, and medical billers and coders.

Oversee billing, coding, and collections.

Schedule appointments.

Maintain medical records.

Make deposits.

Reconcile account information.

Pay medical office bills.

Arrange cleaning staff.

Arrange for emergency maintenance visits for building.

Order medical and office supplies.

Submit claims to insurance.

Process company's response to claims.

Submit billing statements to patients.

Delegate responsibilities.

Assess employee performance.

Perform data entry and processing.

Develop and implement office policies and procedures.

Formulate objectives and processes.

Generate inventory records.

Provide educational material for patients.

October 2016- November 2017

La Petite Academy

Administrative Assistant

Duties: Manage third party payments, receive all tuition payments, finances, student/staff files, tours, answer any questions about tuition and prices, safety captain, be in a classroom when needed, bus route for after school program, open and close facility attend student and parents

June 9 2014- August 5,2016

Avistar

Leasing Assistant

Duties: Present properties and provide amenities in a positive light to prospective tenants. Acting as a landlord for property owners and help them navigate the property market.

August 2011

BISD

Substitute Teacher

Duties: Attend students when original teacher is absent. Provide work and follow lesson plan and school schedule.

June 2011-May 2014

RMJ Transport

Secretary/Accountant

Duties: Attend clients and customers with proper paperwork and assist drivers with directions to job location. At RMJ I was also in charge of all money transactions and billing. I also was responsible for payroll and all office duties.

July 2007-May 2011

Del Mar School District

Preschool Teacher/Assistant Director

Duties: Attend students, following curriculum, teaching appropriate studies to age group, help students, physically and emotionally, provide and serve snack, lunch and plenty Tender Loving Care. Be a role Model and teach the kids to love to learn and succeed

Assistant Director Duties: Under the Director's supervision, I managed teacher’s lesson plans, schedules, and classroom ratios, interact with all parents and children and manage all paperwork.

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