Customer Service Information Technology

ORRIN AUSEN

*** *** ****** *****, *** *** Wahpeton, ND 58075

C: 701-***-**** • ******@*****.***

WWW.LINKEDIN.COM/IN/ORRIN-AUSEN-8133A885

An innovative, proactive and collaborative library professional with firsthand experience in budget administration and operational leadership in the non-profit and public sectors. Recognized as a highly effective and determined team leader with the ability to recruit staff members, leading training exercises and introduce new technologies aimed at streamlining operations and strengthening productivity.

Areas of Expertise include:

Academic Library Administration Project Management Team Leadership & Development

Information Technology Research, Analysis & Reporting Staff Supervision,

Electronic Recordkeeping, Community Networking and Interpersonal Communication

EXPERIENCE & NOTABLE CONTRIBUTIONS

DOW AGROSCIENCES LLC BRECKENRIDGE, MN Agriculture Laborer, 10/2016 – Present

A corporate research facility specializing in developing corn and sunflower hybrid seeds.

• Harvest, thresh, aspirate, package and inventory sunflower heads for research and breeding hybrids.

CITY OF WAHPETON WAHPETON, ND

Grounds Maintenance Technician, 09/2016 – 10/2016

Seasonal employment City government of Wahpeton providing services to different departments for the community.

• Mow to maintain city parks and athletic fields.

• Perform mechanical maintenance for Toro Groundsmaster.

TRAVERSE des SIOUX LIBRARY COOPERATIVE MANKATO, MN Assistant Director, 11/2013 – 03/2016

One of 12 regional public library systems currently in place within the state of Minnesota including 40+ public locations, 28+ school districts and 22+ specials libraries.

• Provide administrative and professional assistance to the Director in the direction and supervision of the company.

• Assist the Director to develop and coordinate regional library services, with primary focus on mutli-type libraries.

• Assist Director to formulate goals to support company's mission and vision to serve member library needs.

• Coordinate staff development and training programs for the organization and member libraries.

• Responsible for working with multi-type libraries, including school, special, and academic.

• Work closely, supervise and evaluate office staff to perpetuate fine efficiency of work performance.

• Network, sustain awareness and involvement in community groups and agencies.

• Supervise redesign and support of organization's web page.

• Assist Director in local, regional and statewide lobbying efforts and involvement in the political process.

BETHANY LUTHERAN COLLEGE - MANKATO, MN

Director of Library Services, 7/2003 - 11/2013

Responsible for the administration of academic library programs, resources, services and technologies.

• Project manager for ExLibris Integrated Library Automation System migration and implementation.

• Supervise and evaluate office staff to perpetuate fine efficiency of work performance.

• Collaborate on library projects with Information Technology department.

• Lead and direct collaborative design, delivery and assessment of Information Literacy instruction.

• Develop library outreach programs to better engage faculty in the use and application of information resources.

• Acquire and sustain electronic databases to raise level to meet academic standard.

SCHOOL DISTRICT OF REEDSBURG REEDSBURG, WI

Media Specialist, Reedsburg Middle School, 8/1991 – 6/2003

Responsible for the administration of library programs, resources, services and technologies.

• Prepare collection and bibliographic records for automation.

• Negotiate with publishers and vendor’s best prices for books, databases and audio-visual equipment.

• Install and maintain software for library and three computer labs.

• Collaborate with faculty to achieve successful use of computer software.

• Evaluate and implement technologies needed to grow library into the 21st century.

• Develop library curriculum and taught Information Literacy instruction to sixth, seventh and eighth grades.

EDUCATION & TRAINING

Masters of Information Media & Technology - University of Wisconsin, La Crosse, WI Bachelors of Science in Elementary Education - University of Wisconsin, La Crosse, La Crosse, WI

REERENCES

Dayle Zelenka, Former Executive Director - Traverse des Sioux Library Cooperative, Mankato, MN **********@*****.***, 773-***-**** (c)

Kathy Enger Ph.D., Executive Director - Northern Lights Library Network, Moorhead, MN *****.*****@****.***, 218-***-**** (w), 218-***-**** (c)

Eric Woller, Ph.D., Vice President of Academic Affairs - Bethany Lutheran College, Mankato, MN *******@***.***, 507-***-**** (w)

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