Customer Service Manager

Profile

Hard working individual with leadership skills, ability to learn quickly, can work individually or in a team setting, and a creative mind that can think out side the box to solve problems. Looking for a company that has advancement opportunities. Experience

ZONE MANAGER, DIVISIONS INC.; SALT LAKE CITY, UTAH 2017-PRESENT As zone manager I drive to specified locations to ensure proper snow removal, documenting via photo evidence, documenting any damages and reporting to the proper personnel.

MAINTENANCE, LANDSCAPE SOLUTIONS; MURRAY, UTAH 2017-PRESENT As Maintenance I maintain properties as assigned, weeding, trimming, mulching, planting, digging, trouble shooting, problem solving, driving to locations, filling out appropriate paper work, occasionally performing minor construction and irrigation. CSR, CONDUENT; SANDY, UTAH, 2016-2017

As CSR I take inboundd calls, assess customer needs, trouble shoot, problem solve and transfer to proper departments as necessary.

WOOD SHOP SUPERVISOR, NPS STORE; SALT LAKE CITY, UTAH 2014-2016 As supervisor of Wood shop I was in charge of processing/pricing furniture, rugs and fabric. I was required to research online in order to price items appropriately. I supervised a crew of 10 employees, trained and selected their pallets for them to process and/or repair for distribution for sale. I was required as supervisor to be certified on stand up fork lift and the double jack. For Rug display I was certified on a scissors lift. STOCKER, NPS STORE; SALT LAKE CITY, UTAH 2014

As a stocker it was my job to make sure the product was merchandised properly with the proper signs. Occasionally was necessary to move pallets around and was certified on both propane sit down fork lift and electric.

Rhianna Smith

801-***-**** *.*******.**@*****.*** 1601 W Snowqueen Pl. APT 198 Salt Lake City, UT 84104 CUSTOMER SERVICE REPRESENTATIVE, NPS STORE; SALT LAKE CITY, UTAH 2013 As customer service I oversaw cashier’s breaks, dispatched courtesy clerks where needed. Handled customer returns, complaints and needs. I ran a register when the check out lines were crowded and answered phones.

SELF EMPLOYED TRANSCRIPTIONIST; RIDGECREST, CA - 2004 Education

High school diploma

Skills

Computer literate, Leadership skills, Communication skills, Customer service, Conflict resolution, Resource management, Microsoft software, Power tools, Sit down fork lift, Stand up fork lift, double jack, Scissor lift, Trouble shooting, Problem solving