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Customer Service Microsoft Office

Philadelphia, Pennsylvania, United States
January 04, 2018

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Tanya Pace

Philadelphia, PA *****


Highly motivated and experienced professional. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. A team player who is attentive to detail and produces quality results. Authorized to work in the US for any employer

Work Experience

Direct Support Staff

Philadelphia, PA

December 2015 to Present

• Assist Clients with disabilities

• Supporting the Individual within their household

• Implementing their ISP's

• Assist clients in achieving their outcomes

Bus Operator

SEPTA - Philadelphia, PA

November 2001 to July 2017

• Greeted customers with a warm welcome

• Collected payment.

• Ensured the safety of passengers on the bus

• Read and navigated an extensive bus route via map

• Adhered to and followed transit protocol and directives Customer Service Rep

Federal Express - Horsham, PA

August 1998 to November 2001

• Greeted customers with a warm welcome

• Counted payment and gave correct change with every transaction

• Kept station well stocked during shifts and restocked every night

• Processed mail and packages

• Operated office Machinery

Store Manager

Ashley Stewart - Philadelphia, PA

September 1994 to August 1998

• Managed 10 Staff and 2 supervisors.

• Handled merchandising.

• Payroll.

• Attained and surpassed set sales goals on a quarterly basis Education

Certificate in Computer Litercy

CORRP - Philadelphia, PA

September 1991 to June 1992

High School Diploma in Academics

Philadelphia Academics School - Philadelphia, PA

March 1990 to June 1991


CUSTOMER SERVICE (1 year), RECEPTIONIST (1 year), RETAIL SALES (1 year), EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS (Less than 1 year), MICROSOFT OFFICE (Less than 1 year) Certifications/Licenses

CDL Class B

August 1998 to July 2019

Additional Information


• Interpersonal Abilities

• Customer Service Skills

• Written and Verbal Communications

• Time Management

• Problem Solving Skills

• Proficient in Microsoft Office Tools

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