Customer Service Manager

KAROLINA WILLIS

Boca Raton, Florida, United States email: ********.********@*****.*** / 561-***-****

I am authorised to work in United States of America PROFILE

Polished, accomplished and diplomatic professional who has engaged at all levels from client and customer facing up to board level. I have a strategic approach to work and challenge all aspects of the role to ensure maximum potential is achieved. I have transferable skills sets and can quickly integrate into the specific requirements of any role and discipline. I have a multi-faceted approach to work including consultative value and direct selling and can work independently in team environment or lead a team.

I have a strong sales, marketing, customer service and closing skills to build new business and cultivate existing customer relationships. I bring creativity, drive, passion and experience to all business endeavours. The global industry knowledge that I amassed with clinical exposure specific to both private and public healthcare arenas, gives me a unique consultative approach maintaining effective client and candidate affiliations.

SKILL HIGHLIGHTS

Project management Client account management

Leadership/communication skills Product development Business operations organization Small business development Recruitment Disciplined

Healthcare Recruitment Budgeting expertise

Human resources Negotiations expert

Self-motivated

CORE ACCOMPLISHMENTS

Project Management:

Initiated Healthcare Recruitment Projects in the UAE and UK Human Resources:

Spearheaded new recruitment project for a Private Hospital in the UAE Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 15% increase in productivity. program which increased retention.

PROFESSIONAL EXPERIENCE

Vice President for Business Development and Recruitment & Operation - March 2017 - Present - RadCoverage

Created infrastructure and policies for RadCoverage /start up company

Business Development through The United States

Managing team of recruiters

Attending Radiation Oncology events

Manager of Healthcare Recruitment - January 2016 - Present CONTINUUM MEDICAL STAFFING Florida, United States

Responsibilities:

Building a strong relationship with new and current Client

Planning, developing, and directing strategic recruitment and employment programs.

Sales, business development

Working with management to understand current and future workforce needs and develops improvements to staffing processes like sourcing and selection.

Familiar with a variety of the field's concepts, practices, and procedures.

Relying on extensive experience and judgment to plan and accomplish goals.

Performing a variety of tasks.

Leading and directing the work of others.

Performing Recruitment tasks including recruitment of nurses, physicians, allied healthcare etc.

implementation of business development strategy implementation Managing Director of Healthcare Recruitment - January 2014 -January 2016 INTERCARE RECRUITMENT, Dubai, Middle East, United Arab Emirates Responsibilities:

Managing a team of 5 recruiters, IT professional, 2 administrators and receptionist.

Running a medical agency in Dubai.

Contracting hospitals, medical facilities across the Middle East.

Building a strong relationship with new and current Client

Building a strong relationship with Hospitals and Medical Events including the biggest Healthcare conference in the Middle East ''Arab Health''.

Performing recruitment tasks on daily basis including medical staff recruitment.

Ensuring that monthly targets are met by the recruiters. Head of Healthcare Recruitment - January 2013- January 2014 ANGLO ARABIAN HEALTHCARE, Dubai, United Arab Emirates Responsibilities:

Manage the high volume of recruitment process, from requisition to hire, job posting, sourcing candidates for the right positions.

Responsible for Managing Recruitment in 16 medical facilitates that are part of Anglo Arabian Healthcare Group.

Handling Recruitment issue and problem solving.

Coordinating and organizing various recruitment events within the designated area to help market the firm.

Perform various recruiting performance and cost analysis.

Developing recruitment roundtable presentations.

Interact with third parties to help attract candidates to Anglo Arabian Healthcare Group. Senior Healthcare Recruitment Consultant - April 2011 - November 2013 CHARTERHOUSE, Dubai, United Arab Emirates

Responsibilities:

Developing new healthcare business from zero in Charterhouse.

Following recruitment process from start to the end.

Working closely with Dubai Healthcare Authority, HAAD -full knowledge about medical license in the UAE and GCC Countries.

Maintaining a database of various job seekers categorised by skills, as well as of current job openings.

Finding suitable candidates for job vacancies and current openings for job seekers.

Scheduling meetings between organisations and potential candidates.

Conducting interviews with candidates (healthcare professionals) to verify the authenticity of their resumes and qualifications.

Attending job and college career fairs to find potential clients and candidates.

Working closely with recruiting companies to help them identify their needs and giving them a realistic picture of the current job market.

Composing and placing advertisements in journals, newspapers or on websites. Training candidates on general and specific interview skills. Recruitment Manager - 2005 - 2011

NATIONAL HEALTH SERVICE (NHS), London, United Kingdom Responsibilities:

Perform general office duties including answering phone calls, filling and photocopying

Receive and respond to telephone calls and emails.

Acting as client interface with Trust Liaison Coordinator, Client Relation Manager from inception through to Knowledge Based Assessments for Nurses and Physicians.

Attending and coordinating Knowledge Based Assessments.

Carry out a range of administration tasks and able to provide cover for others.

Ensure strict confidentiality is kept at all times.

Ensure that any changes are planned and controlled effectively in conjunction with the relevant parties, Receive completed applications, entering data on to the recruitment systems and setting up new applicant files.

Set up interviews, invite short listed applicants to their interviews and make up interview panel pack, Create reports and analyze information on behalf to the Knowledge Assessments Project Manager as when required.

Manage the Knowledge Assessments team to meet set performance targets

Foster a professional relationship with clients by building trust and open communication.

Work as a team with all operational units to investigate and resolve client issues.

Assist internal and external clients with daily operations, including plan implementation, claim adjustments, appeals, audits, check printing and any other customer service concerns and issues.

Work collaboratively with the Client Relation Managers as an expert in resolving operational issues, Drive excellence in service within and across Recruitment Team.

Be readily accessible to internal and external clients by email and phone during core business hours.

Marketing and promoting properties for sale.

Providing full management support for team members and assisting the Manager as required to continuously improve services.

EDUCATION

Professional First Aid Trainer

3 months course completed in Dubai 2015

Recruitment Analyst

West Heart College, Watford, United Kingdom ( 6 months intensive course) 2007 Student of Medicine

Akademia Medyczna w Poznaniu, Poland 2004 ( 1 year completed) High School Diploma

Kopernik School, Leszno, Poland 2003

LANGUAGES

Polish - Native language

English - Fluent

Russian - very good

Contact this candidate