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Customer Service Field

Lafayette, Louisiana, United States
January 04, 2018

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Patrick Lee

*** ****** **.

Lafayette, La. *****

337 *** ****


Field Service Engineer

November 1990 to February 2012




1.Trained Hunter Douglas maintenance personnel how to implement and maintain preventative maintenance schedules on equipment throughout the US and abroad.

2.Offered Technical Service support via phone calls or by on site visits as requested.

3.Inspected finished products for quality and adherence to customer specifications.

4.Reported findings to Quality, Engineering, Customer Service, and Material management.

5.Ensuring that all safety compliances and procedures were monitored and enforced.

6.Trained employees and set up equipment on new product lines as needed.


1.Competent working knowledge of electro-mechanical systems.

2.Can interpret mechanical drawings and electrical schematics.

3.Proficient with the use of precision measuring instruments.

4.Understands the importance of keeping open lines of communication between Engineering, QC/QA, and Production departments.

5.Represented a major manufacturing company in a professional and proactive manner for over 20 years.

QC Inspector

November 2012 to July 2016



New Iberia, La.


1.Use drawings from Engineering to perform dimensional inspections on customer equipment.

2.Document and report findings to the Product Managers.

3.Maintaining calibration logs for all instruments used. Instruments that were within 1 month of calibration due dates were removed from service and prepped for shipping.

4.Creating detailed inspection binders for each job. These binders included dimensional prints, pictures, and detailed documentation of all inspected parts and assemblies. Binders were then reviewed by the product managers so they could present a quote to the customer for repairs needed.

5.Preparing QC department for internal and external audits by verifying calibrated instruments and ensuring customer property traceability. All customer property was tagged with NOV job numbers, customer/rig information, part numbers, and inspection dates.


1.Competent in using precision measuring instruments including Dial/Vernier calipers, ID/OD micrometers, Depth gages, Brinell hardness testers, and dry film mil gages.

2.Proficient using Excel, Word, and Outlook.

3.Certified in operating forklifts and overhead cranes.

4.Certified First Responder.

5.Familiar with Health, Safety & Environmental procedures.

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