Manager Project

Tonya M Carter

QUALIFICATIONS

Over * years’ experience in credit and collections. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. In-depth knowledge of handling payment arrangements for customers. Self motivated with the ability to interface well with internal and external customers. Proficient in Word, Excel, PowerPoint, GETPAID, Oracle, SAP, Access, Great Plains and other accounting programs.

Professional Alternatives, (Red Hawk Fire & Safety, Logix Communications, Dragon Products) March 2014- Present

Collections

●Responsible for $7M portfolio.

●Dispute resolution and research, adjustments, and corrected billing errors.

●Account reconciliation, and processed credit cards.

●Advanced Excel skills to include pivot tables and v-lookup which helped maintain seven Excel spreadsheets for reporting purposes.

●Liens experience.

Fleetcor Technologies: March 2011- December 2013

Credit Representative

●Researched past due balances on accounts.

●Maintained credit line.

●Recorded score from Dun and Bradstreet, processed payments for national accounts, and reconciled accounts.

●Negotiated settlements started and maintained payment plans.

●Liaison between the customer and management.

●Evaluated major problems with billing and pricing.

●Answered customer inquiries about account status.

●Evaluated claims denied for payment and poorly paid claims. Verified payment information adjustments to manager.

Professional Alternatives (Highway Technology) Jan 2010- June 2010

Account Manager

●Researched DOT across United States with past due balances.

●Audited billing on project.

●Posted payment to correct project.

●Filed liens on past due projects.

●Pulled Line of Credit from bank. Processed money wires, and manual payments. Balanced and researched line by line billing.

●Met with project manager to resolve problems in billing.

●Researched regarding unsettled account balance that was completely or partially unpaid.

●Ensured follow up by mail and phone to insurance carriers or customers on felonious payments.

●Investigated customers’ accounts and documented methodically.

●Punched all information about collection action of account into billing system.

●Resolved inconsistencies and prepared adjustments.

●Coordinated collection agency communication and documentations. Answered all customer inquiries about account status.

Waste Management March 2005-May 2009

Account Manager

●Met with customer to resolve collection issues.

●Sent invoices, and researched line by line billing issues.

●Researched regarding unsettled account balance that was completely or partially unpaid.

●Ensured follow up by mail and phone to insurance carriers or customers on felonious payments.

●Investigated customers’ accounts and documented methodically.

●Punched all information about collection action of account into billing system.

●Resolved inconsistencies and prepared adjustments.

●Coordinated collection agency communication.

●Answered customer inquiries about account status.

●Evaluated claims denied for payment and poorly paid claims.

●Verified payment information adjustments to manager.

Contact this candidate