Data Entry Customer Service

Rachelle Adamson

905-***-**** **********@*******.***

Professional Profile

More than 15 years’ experience providing superior administrative support for a variety of industries. 9 years’ experience working as part of the leadership team. Proficient in using technology to enhance speed and accuracy of administrative tasks. Decisive and direct, yet flexible in responding to constantly changing assignments. Enthusiastic, creative and willing to assume increased responsibility. Skilled at solving customer relations and or vendor problems. Outstanding interpersonal communication skills; quickly establish rapport with everyone.

Key Skills

Accuracy Problem Identification & Resolution Administrative Support Budgeting

Office Management Team Building & Leadership Project Control & Management

Data Entry Organization Excel and Word Motivational Supervisory Skills

Work Experience

BITUMAR (HAMILTON) INC (merged with Canadian Asphalt 2016) 2006 – 2017

Office Administrator (2008 – 2017)

Streamlined and eliminated paper copies of suppliers and invoices for all departments

Created processes online to allow all departments to easily access invoices and supplier information

Liaison with all the suppliers and the Hamilton Port Authority

In charge tracking all training for staff

Active on the joint Health and Safety committee

Responsible of ordering office and plant supplies

Accounts Receivable/Accounts Payable

Incoming and outgoing mail /Fed Ex/Purolator, Sending asphalt and water samples

Data entry/Typing/Filing/General Office duties

Daily Bank deposits

Reports

Payroll

Scale House Operator (2006 – 2008)

Receive calls from drivers to set up scales for receipt of asphalt

Enter data into computer for customers

Keep track of tanks, pumps and valves for different products

Issue Bills of Lading to drivers upon completion of receipt of asphalt

Enter and process Cross Border paperwork for U S drivers – Derringer system

Work Experience

DIRECT ACCESS MARKETING 2008

Part time Data Entry Specialist

Enter information into computer for Emergency Response programs in Canada and US

Review files previously entered, make corrections

Contact Representatives to get proper information for files

WELLS FARGO FINANCIAL ACCEPTANCE 2005 – 2006

Data Entry Operator/Customer Service

Set up pre-authorized payments for car loans in Canada

Run Government registrations for Western Canada, check against information in files and add proper follow up codes

Input of insurance information for car loans/leases in Canada

Calculating proper follow up messages for pertinent information and putting on accounts

Training of new personnel for data entry and call centre

Filing, Special Projects such as preparing files for computer imaging and dealing with paid out loans/leases

ST LAWRENCE CEMENT/DUFFERIN CUSTOMER CONCRETE 2002 – 2003

Office Administrator

Process daily tickets for 5 concrete plants, record daily cash intake on excel spreadsheet

Prepare deposits for bank, make any changes to orders for batchers/dispatchers

Process Visa/Mastercard phone payments, run daily reports and check to tickets from plants, run invoicing weekly, file

Education

Miss Murphy’s Business College /Halifax, Nova Scotia

Secretarial Diploma

St Mary’s University / Halifax, Nova Scotia

Business Commerce Program

College Boreal

French as a second language 2 Semesters

Mohawk College

Microsoft Office

BITUMAR

JD Edwards accounting software

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