Customer Service Data Entry
Resume:
Ashley Wilson Clerical Resume
Manchester, Ct 06040
Mobile: 860-***-****
**************@*****.***
Objective: To obtain entry level clerical position based on attained experience and skill from previous clerical employment.
Education
Manchester High School- High School Diploma; Attended through Years: 2005-2009
Manchester Comm. College- Currently attending to achieve associate’s degree in: Journalism (beginning in fall 2016- present).
Experience/Previous Occupation(s)
Clerical Positions
Mindlance Inc. (Temp Agency)
Hoboken, NJ
Travelers Insurance
Main Street Hartford, CT
Administrative Assistant
oProcess request for high valued property insurance coverage/cancellation
oReach out to insurance providers to confirm/retrieve information pertaining insurance member(s)
oCreate/ mail out property insurance certificates, flood certificates, and endorsements
oCorrespond to email requests requesting flood and property certificates, and property endorsements to requestor
oGenerate/ work through systems such as: MS Access, Document Repository, MS Outlook, and other various programs accessed through MS internet Explorer
oProcess billing information from MS Excel spreadsheets
oAnswer phone calls requesting customer insurance policy info as well as fulfill clerical duties such as: faxing, mailing, and scanning documents
oCreate policy binders for property insurance
oProcess specific edits request by supervisor for insurance policies
Hoboken, NJ
Cigna Healthcare Insurance
Cottage Grove Rd. Bloomfield, CT
Administrative Assistant
o Correspond to requests regarding insurance claims
o Use email or letter to respond to those requests
o Data entry
o Phone conferencing
o Use fax machine
o Mail out copies of requested member information
o File requested documents into database
o Train employees on systems
Townsend and Associates
Novitex Solutions- Windsor, CT (Temp Agency)
Accounts Receivable Customer Service Representative
o Open mail and prepare for scanning
o Program mail processing equipment
o Use scanner to perform scanning and imaging
o Identify, sort and classify documents
o Use computer to perform data entry
o Update computer records
Frontier Communications
310 Orange Street, New Haven, CT February, 2015 – April, 2015
Customer Service Representative/Consultant
o Answer phones to assist customers with billing and service/product questions. Resolve customer issues by offering certain products to meet their needs.
o Sell appropriate services to meet customer requests.
o Data enter information in computer system/ File.
o Take and record telephone/computer orders.
o Working knowledge of company’s products to satisfy customer needs. Compile reports.
United States Postal Service
Oct 2014- Dec. 2014 (temp position) 10 Schoephoester Rd., Windsor Locks, CT
PSE Clerk
o Maintain accounted mail pieces/package as well as paperwork for said items
o Clear out all incoming/outgoing mail from the public as well as businesses Clear out all incoming/outgoing mail from the public as well as businesses
o Maintain a safe working environment i.e. make sure there are no extra scrap materials in the walking area, making sure equipment was safely handled/packed away, staying aware of a fast- paced surrounding.
United States Postal Service
Jan, 2013- Dec, 2013- Stafford Springs, Connecticut
PSE Clerk
o Open office and sort incoming mail from main distribution center.
o Set up office to begin the day for you as well as your fellow co- workers.
o Maintain accounted mail pieces/package as well as paperwork for said items.
o Account certain valuable items in computer programming on a day- to- day basis.
o Clear out all incoming/outgoing mail from the public as well as businesses.
o Account all valuable belongings for said office and file end of the day reports.
o Close down office and secure location.
Non- Clerical Employment
3M Purification
August 2012- October 2012- Stafford Springs, CT 06076
Assembly line Worker
● Work as a unit to modify/create water filter for dialysis machines
● Maintain a clean and safe area
● Work on a time- sensitive schedule
● Attempt to meet daily shift’s quota
Allied Health Group
March, 2012 to June, 2012- Hartford, Connecticut
o Companion/ PCA Certified
o Caretaker/Assistant To Clients
Bob’s Clothing Store
October, 2010 to May2011- Manchester, Connecticut
o Experiences in all shifts including pre-open morning shifts to clean and prep for store opening.
o Customer Service experience in person as well as over the telephone
o Experience on the cash register
o Cleaned and prepped the store for the next day at closing time.
o Has handled and managed back stock
McDonalds Restaurant
April, 2010 – June, 2010 South Windsor, Connecticut
Customer Service Clerk
o Take orders from customers.
o Make up orders.
o Serve customers.
o Accept payment from customers.
Subway Sandwich Shop
January, 2010 to March, 2010- South Windsor, Connecticut
Customer Service Clerk
o Took orders from customers and made up sandwiches.
o Prep food.
o Cleaned work area
o Closed the store.
Non Employment Periods
Listed below are the following time periods of unemployment with a brief on why unemployment took place.
o May 2011- March 2012: Attended School full- time.
o October 2012- January 2013: Seeking new employment/ waiting for employer to begin orientation/ testing for new employment ( I was looking for new employment after my temporary employment’ s contract ended. Once I found employment, I had to wait for the employment process for that new job started).
o December 2013- October 2014: Returned to attend school full- time.
o December 2014- February 2015: Seeking new employment.
o
Other Skills
o Community Service for corporations/organizations like MARC and Manchester Hospital.
o Typing skills of 36 wpm
o Filing, editing, and writing skills
o Experience in care with special needs people
o Experience in care with elderly people
o CPR and Nurses- Aid Qualified
o Proficient in the following Microsoft programs:
Word (typing up writing/formatting letters)
Excel (create spreadsheets, data entry, creating formulas for spreadsheets)
PowerPoint (creating/editing PowerPoint presentation)
Outlook (create and respond to emails/ set up conferences/set up new email boxes and addresses)
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