Resume

Sign in

Manager Customer Service

Location:
Johannesburg, GP, South Africa
Salary:
10000
Posted:
January 04, 2018

Contact this candidate

Mpolokeng Patience Sekhobo

DATE OF BIRTH: ** APRIL 1983

IDENTITY NO: 830**********

CODE 10 LICENCE

CELL NO: 078-***-****

EMAIL: ac3wih@r.postjobfree.com

Home language: Tsonga

Own Transport

ADDRESS: Kaalfontein

Summary

I have more than 5 years’ working experience in the following positions: Receptionist, Internal sales, Debt Collector and Administration in the Forklift Company. I have gained different skills and experience in the company. I enjoy being part of as well as Managing, Motivating and Leading a successful, Productive Team that is always willing to pursue goals. I am FHL Ministry Manager (church Manager) and the Church Members and Leaders have chosen me because of my dedication, hard work, planning skills and creativity.

I am a hardworking, good listener, people’s person, honest and dedicated person. Always motivated by challenges and always thinking out of the box.

I am looking for a new opportunity to building new experience and new skills. I am ready to start a new chapter and face new challenges.

I have Receptionist Certificate and I studied Marketing Management for two years and I have achieved my Diploma in 2016 and I have a First Aid Certificate.

Skills

•Exceptionla Communication Skills, Nagotiation skills

•Telephone Eriquette, Organising skills, Team Player

•Interpersonal skill, Good Administration skills, Computer Literate

•Independent Skills, Computer Literate, Deadline Driven

•Good Listerning skills, Strong Attention to Details. Time management.

•Customer Service Skills, Problem Solver. I can work underpressure. Decision Maker.

Work Experience

*DELTA HEAVY EQUIPMENT

Tel No: 011-***-****

Receptionist and Switchboard operator (July 2012)

Duties:

•Provide Receptionist support Service

•Transferring calss to relevant departments and taking mmessages

•Arrange Couries, Attending to visitors

•Ensure that the Reception is always neat and tidy

•Distributions of Posts, Answering and Screening calls

HR Administrator (September 2014)

Duties:

•Doing Salaries and Wages. Store room control

•Issue the BEE Certificate and Updating clients company profiles

•Issue warnings, Issue leave and authorises them and issue resignation letters.

•Open and record permanent and contractor’s employee files

•Track company’s vehicles, update Jarrison clock machine and licencing

•Dealing with employees queries and problem solver

•Call and Arrange interviews, Arranging Meetings

•Report faults on telephones, office equipment and plumbing

Internal Sales (February 2015)

Duties:

•To improve sales product

•To give information about available products

•To give current offer to clients

•Send quotations and achieve the target of sales

•Look for new clients and convince them to buy our products

•Give satisfactory answer to customers

VOLUNTARY: I’thembelihle LSN School (2011-2013)

Principal: Ms L Ngozi (011-***-****)

Duties:

•Wash and Iron school uniforms and clothes

•Clean the Hostel

•Change Nappies and Bath Children

•Take the wheel chair users for breakfast and into their different class rooms

•Feed children who are unable to feed themselves

•Prepare children for sports and concerts

*HOMESTEAD KWIK SPAR

Tel: 011-***-****

Supervisor (2008- June 2012)

Duties:

•Resolve customers of staff complaints

•Great customers and ask about the quality of the service they are receiving

•Interview and train cashiers

•Process end of day and banking of money

•Receive and order stock

•Do cash payments and ensure that the shop is always clean

EDUCATIONAL QUALIFICATIONS

HIGH SCHOOL

Sizwe Secondary School

Grade 12 Certificate (2001)

subjects: Tsonga, English, Afrikaans, Accounting, Business Economics and Economics

TARTIARY QUALIFICATIONS

*COLLEGE SA (2014-2016)

MARKETING MANAGEMENT DIPLOMA (24 MONTHS)

Subjects:

•1st Term: Business Communication, Management Principles, Financial Management basics, Entrepreneurship, Business Law and Administration Practice and Principles of Marketing Management N4

•2nd Term: Financial Management Advanced Business Law and Accounting Control, Marketing Strategies, Marketing Mix, Economics and Marketing Researches.

*SKILLS ACADEMY (2013)

RECEPTIONIST CERTIFICATE (6 MONTHS)

Subjects: Introduction to Business English, Excellence in Service, Key Boarding and Time Management

*Germiston College (EWC) (2007)

Introductory (12 MONTH)

Subjects: CommunicationN4, Information Processing N4, Entrepreneurship N4 and Computer Practice N4

Spoken Languages

Tshivenda speak

Pedi Speak

Xhosa Speak

Zulu Speak

Hobbies

• Writing Stories, Watching Television

•Playing netball, Reading

•Singing and cooking

References

Name: Maryna Miller (011-***-****)

Position: Personnel

Name: Merle Du Toit

Position: Manager (011*******)



Contact this candidate