Customer Service Pharmacy

YASMINE DOUKOURE

***** ** ***** *****, *****, Florida 33176 C: 786-***-**** **********@*****.*** A District Pharmacy Supervisor with demonstrated versatility in adapting to the ever-increasing complexity in the Healthcare industry. Managed a team of over 100 employees in 22 Pharmacy departments to deliver revenues above goal every year.

A Licensed Pharmacist with track record of providing excellent customer service in high-volume facility, serving over 300 patients per day. Committed to providing quality and innovative pharmaceutical care. Retail Pharmacy procedures expert

Medication Inventory Management specialist

Extensive experience in business and personnel

management

Strategic financial planning

State and federal Pharmacy regulations Knowledge

Committed to quality assurance

Fluent in English and French

Proficient with Microsoft Word, Excel,

Powerpoint

District Pharmacy Supervisor, 02/2009 to Current

CVS Health – Miami, Florida

Achieved patient care and financial objectives by aligning the team on critical priorities Maintained compliance with all local, state and federal agencies. Performed initial market assessment for business acquisition Initiated market tailored services which resulted in growth of customer base 10% Developed new process for employee evaluation which resulted in marked performance improvements and employee engagement.

Recruited Pharmacists and interns. Created workforce succession planning. Partnered with local schools in a campaign against prescription drug abuse which impacted over 2,700 lives Pharmacy Manager, 12/2006 to 02/2009

CVS/pharmacy – Miami, FL

Directly supervised five Staff Pharmacists and nine Pharmacy Technicians PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Coordinated the pharmacy staff schedule to meet the needs of the business Effectively prioritized tasks and organized the workflow to increase efficiency Managed drug and supply inventories.

Cold calling of local Physicians to increase the prescription volume for 5% Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs

Served as a subject matter expert on employee engagement for the District Pharmacist, 10/2005 to 12/2006

CVS/pharmacy – Miami, FL

Provided counseling to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.

Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications

Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Directly supervised Pharmacy Technicians and interns while on duty. Prepared medications such as emulsions, liquids, powders and ointments.

.Effectively resolved insurance rejections and other billing issues. Pharmacy Intern, 08/2005 to 10/2005

CVS/pharmacy – Miami, FL

Performed all technical processes required to dispense medications to patients. Provided patient counseling on prescriptions and over-the-counter products Completed accurate cycle counts and inventory management tasks Pharmacy Intern, 06/2004 to 08/2005

Kroger – Columbus, OH

Performed all technical duties necessary to fill prescriptions Assisted pharmacy staff with drug inventory, purchasing, and receiving. Prioritized tasks and organized the workflow to increase efficiency. Effectively resolved insurance rejections and other billing issues. Hand counted control medications, measured liquids and reconstituted antibiotics. Efficiently operated cash register and handled cash, checks, and charge transactions. Pre-Pharmacy:

Indiana State University - Terre Haute, IN

EDUCATION

PharmD:

The Ohio State University - Columbus, OH

Certified to Administer Immunizations

CPR/AED certification

Business Leadership preceptor for NOVA Southeastern University Available upon request

CERTIFICATIONS

REFERENCES

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