Customer Service Medical

ROBIN ANN LAUNSBY

*** ******* ****, ****, ** ****5

Home: 318-***-**** - Cell: 337-***-****

Email: ********************@*****.***

PROFESSIONAL SUMMARY

Individual motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. High-powered individual bringing 20 + years experience in a fast-paced office environment. Strengths include advanced computer skills and strong research ability. Highly capable and skilled at prioritizing tasks with ease. Brings several years of experience supporting executives with careers that are both high stress and fast paced. Efficient, accurate and detail-oriented individual who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.

SKILLS

15 + years Legal Experience Schedule management

Excellent multi-tasking ability Strong work ethic

MS Office proficient Account administration

Exceptional communication skills Highly organized

Knowledge of credit disputes Team-oriented

Human resource laws knowledge Clerical support

File/records maintenance Works well under pressure

Microsoft Office (15+ years) Independent worker

Microsoft Word (15+ years) Typing 70 WPM

Microsoft Excel (15+ years) Outlook

Knowledge of medical terminology Able to use Dictaphone

Accounts Payable Accounts Receivable

WORK EXPERIENCE

Burnes, Talley & Talley – Paralegal

January 2016 to present, Alexandria, LA

Worked directly for Eric Talley. Organize and execute extensive court calendar for partner. Set depositions. Review and summarize discovery. Communicate with clients, opposing counsel and court personnel. Draft judicial correspondence and pleadings and handle all court mailings. Direct incoming calls to appropriate staff members. Use computer database for tracking trust accounts and expenses. File management. Meet with clients, colleagues, and other professionals to discuss case details. Compose and type routine letters of correspondence. Prepare monthly billing statements for client accounts. Prepare for and attend trial and hearings with attorney. Research via Westlaw.

Bolen, Parker, Brenner, Lee & Engelsman – Paralegal

July 2014 to September 2015, Alexandria, LA

Worked directed for Dan Brenner. Organize and execute extensive court calendar for managing partner and associates. Set depositions. Order and summarize medical records. Prepare, review and summarize discovery. Drafted judicial correspondence and pleadings and handled all court mailings. Collect data to prepare and draft settlement documents. Process all assigned cases according to company and client service level agreements. Compose and type routine letters of correspondence. Direct incoming calls to appropriate staff members. Use computer databases, credit reports, tax and legal filings to locate person and compile information for investigations. Draft, receive and track due diligence checklist. File management. Meet with clients, colleagues, and other professionals to discuss case details. Prepare for and attend trial and hearings with attorney.

McBride Law Firm – Paralegal

August 2013 to June 2014, Alexandria, LA

Meet with clients and other legal professionals to discuss case details. Complete case research via Lexis Nexis. Direct incoming calls to appropriate staff members. Conduct client interviews and all client intake services. Photocopied all correspondence, documents and other printed materials. Organize client and attorney calendars. Prepare mailings. Handled high call volume.

Stafford, Stewart & Potter – Paralegal

January 2009-August 2013 – Alexandria, LA

Worked directly for James Michael Percy until retirement. After Mr. Percy’s retirement, worked directly for Paul M. Lafleur. Organize and execute extensive calendar with up to 150 cases daily. Prepare for trial by organizing case exhibits and evidence. Request and summarize medical records. Prepare, answer, review and summarize discovery and discovery responses. Collect data to prepare and draft settlement packages for clients. Interpret and relay legal information in a clear format for clients. Process all assigned case files according to company and client service regulations. Manage communication with courts, opposing counsel and clients. Correspond daily with clients, insurance adjusters, medical providers, and clients. Draft legal complaints and summons. Compose and type routine letters of correspondence. Direct incoming calls to appropriate staff members. Use computer databases, credit report tracking, tax and legal filings to locate persons and compile information for investigations. Draft, receive and track due diligence checklist. Organize legal memoranda and client correspondence. Open new case files. Meet with clients and other legal professionals to discuss case details.

Percy, Smith & Foote – Paralegal

August 2007-January 2009 – Alexandria, LA

Worked directly for James Michael Percy. Assisted in the preparation of engagement letters. Receive and disburse all incoming mail. Electronic filing of documents with the PACER system (Federal and Bankruptcy). Prepare, track and report travel and expense budgets. Schedule travel arrangements. Record and monitor court appearance dates. Coordinate and schedule meetings and telephone conferences. Maintain office supplies and supply budget by checking stocks and placing orders. Mail and arrange for delivery of legal correspondence to client, witnesses and court officials. Accurately enter client data into a computer-based software program. Schedule and prepare for all depositions. Prepare motions, answers, discovery documentation, with and without dictation. Organize client calendars, prepare mailings and handle high call volume. Transcribe all official court recordings during civil trial court proceedings. Prepare for trial by organizing case exhibits and evidence. Collections.

Armour Law Firm – Paralegal

February 2006-August 2007 – Alexandria, LA

Worked on a three person team. No dictation. Accurately enter client data into a company-based software program. Drafted judicial correspondence and handled all court mailings. Maintained a master calendar for all attorneys and associates. Prepare for trial by organizing case exhibits and evidence. Request and summarize medical records. Prepare, answer, review and summarize discovery and discovery responses. Collect data to prepare and draft settlement packages for clients. Interpret and relay legal information in a clear format for clients. Process all assigned case files according to company and client service regulations. Manage communication with courts, opposing counsel and clients. Correspond daily with clients, insurance adjusters, medical providers, and clients. Draft legal complaints and summons. Compose and type routine letters of correspondence. Direct incoming calls to appropriate staff members. Use computer databases, credit report tracking, tax and legal filings to locate persons and compile information for investigations. Draft, receive and track due diligence checklist. Organize legal memoranda and client correspondence. Open new case files. Meet with clients and other legal professionals to discuss case details. Prepared minor settlement package

Johnson & Siebeneicher – Paralegal

March 2004-April 2006 – Alexandria, LA

Worked directly for Victoria Murray and Valerie Thompson. Mostly dictation for answers, judgments and motions. No dictation for answers to discovery. Scheduled depositions. Participated in telephone conferences with court and opposing counsel. Organize and execute extensive court calendar with up to 75 cases daily. Accurately enter client data into a company-based software program. Drafted judicial correspondence and handled all court mailings. Maintained a master calendar for all attorneys and associates. Prepare for trial by organizing case exhibits and evidence. Request and summarize medical records. Prepare, answer, review and summarize discovery and discovery responses. Collect data to prepare and draft settlement packages for clients. Interpret and relay legal information in a clear format for clients. Process all assigned case files according to company and client service regulations. Manage communication with courts, opposing counsel and clients. Correspond daily with clients, insurance adjusters, medical providers, and clients. Draft legal complaints and summons. Compose and type routine letters of correspondence. Direct incoming calls to appropriate staff members. Use computer databases, credit report tracking, tax and legal filings to locate persons and compile information for investigations. Draft, receive and track due diligence checklist. Organize legal memoranda and client correspondence. Open new case files. Meet with clients and other legal professionals to discuss case details. Prepared minor settlement packages. Assist in preparation of engagement letters. Open new files. Receive and disburse incoming mail.

Law Office of Max Morris – Paralegal, Receptionist, Runner

March 2003-March 2004 -Lake Charles, LA

Greeting clients. Participate in initial consultation. Prepare and maintain Chapter 13 and Chapter 7 files. Accurately enter client data into a computer-based software program. Reconcile accounts payable/receivable for Trustee accounts. General office filing and maintenance. Manage trial calendar, judicial calendar, and master calendar. Organize client calendars, prepare mailings and handled high call volume. Monitor legal volumes to make certain law library was up-to-date. Work with attorneys and case reviewers to resolve legal complaints. Prepare clients for appointments, interviews and hearings.

Ranier, Gayle & Elliot – Legal Assistant

March 2002 to March 2003 - Lake Charles, La

Temporary Job through WillStaff. Class Action Law Suit – Welding Rod Case. Member of Medical Screening Team/Legal Assistant. Perform telephone interviews and screenings of potential clients. Set appointments for medical screenings. Create and maintain files of potential and current clients. Coordinate travel plans for all attorneys, physicians and medical team assistants to attend medical screenings. Contact and hire physicians for medical screenings. Coordinate all files from other law firms for medical screenings. Review test results. Contact potential clients with test results.

CINC, INC – Bookkeeper, Resident Coordinator

November 2001-March 2002 – Lake Charles, LA

This is a halfway house for prisoners. Two separate facilities one male and one female. Process requests for items needed for their jobs, hygiene, comfort, etc. As Resident Coordinator my job was to approve or deny the request and then go out and purchase the items. As the Bookkeeper, my job was to deposit the incoming paychecks of each individual inmate to their account. I would then debit the receipts from the items purchased for these accounts of each individual inmate. This was done on a computer-based data program, with paper back-up. A monthly accounting was done on each account and provided to each inmate. We had around 200 men and 100 females at a time.

Tomah Area Credit Union – Teller, Customer Service

February 2001-October 2001 – Tomah, WI

Bank Teller at Credit Union. Opened new customer accounts, including checking, savings and lines of credit. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service.

Isle of Capri Casino – Dealer

October 1998-February 2001 – Lake Charles, LA

Dealt Craps, Black Jack, Roulette, 3-Card Poker, Caribbean Stud, Big 6

Isle of Capri Casino – Cage Payroll/Scheduling Clerk

October 1995-October 1998 – Lake Charles, LA

Conducted employee interviews for Cage Department. Collected all employee time sheets and input all payroll information for approximately 200 employees. Cross-trained as a Cage Supervisor and worked in the casino Cage Department when needed. Cross-trained in the Collections department to assist when needed. Prepared and maintained schedules for 200 plus employees.

Calcasieu Marine National Bank – Loan Processor/Secretary

September 1993-October 1995

Perform daily maintenance of the loan applicant database. Analyze applicant’s financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options. Executed loan origination process, including ordering credit reports, appraisals, and preliminary title reports. Researched insurance information and flood certificates. Assisted senior-level credit officers with complex loan applications. Opened new customer accounts, including checking, savings and lines of credit. Processed cash withdrawals. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service.

EDUCATION

McNeese State University – Pre-Physical Therapy

August 1992-May 1993 – Lake Charles, LA

Sulphur High School – Advanced Studies (SPARK PROGRAM)

August 1998- May 1992 – Sulphur, LA

Received Diploma

RECAP OF SKILLS

Microsoft Office, Microsoft Word, Microsoft Excel, Typing 70 WPM, Outlook, Microsoft Powerpoint, Microsoft Access, Data Entry, Payroll, Accounts Payable, Accounts Receivable, Medical records, Customer Service, Research, Filing, General Office Skills, Quickbooks, Budgeting, Human Resources, Training, Records Management, Calendar Management

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