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Mental Health Manager

Monroe, North Carolina, United States
January 03, 2018

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Shawn Causby, MS, LPCA, LCAS(A), NCC


I have several years' experience in residential treatment settings as well as outpatient and IOP. I have completed Master's in Human Services (concentration in Marriage/Family Therapy) and completed Master's in Clinical Mental Health Counseling. I currently have my LPCA and LCAS(A). Previous experience in both managerial roles as well as primary therapist. I would be an excellent fit for your organization seeking a seasoned professional who can perform all responsibilities related to managing a full caseload with minimal supervision. Complete bio-psychosocial assessments, provide individual and group counseling while working with clients to develop highly effective treatment plans. I have several years of experience in various areas of mental and behavioral health. Populations with which I have experience are adolescents and families in the field of MH/DD/AD (Mental Health/Developmental Disabilities/Addictive Diseases). I also have experience working with individuals with eating disorders, sexual issues and trauma.

Work Experience

Hospital Liaison

Partners Behavioral Health Management - Gastonia, NC

2015 to Present

Current position assists in the credentialing, development and management of the provider network for consumers who have been identified as having mental health, substance abuse or intellectual development disability needs. My primary role and responsibilities are to actively participate in the Western Regional Hospital Collaborative; quarterly CaroMont collaborative meetings; community collaboratives related to hospital inpatient and ED activities; establishes and maintains regular contact with each of the contracted hospitals and health systems in the Partners provider network. This includes on-site visits to the facilities as needed to ensure ongoing collaboration and compliance with regulations; educates and collaborates with each hospital/health system to ensure that credentialing delegation agreements are included as part of the contract with each hospital/health system.

As well as completes routine and ongoing contract compliance monitoring to ensure that services are consistent with funding requirements, best practices, provider contracts and federal/state rules and regulations; coordinates/collaborates, prepares for and conducts on-site monitoring/audits of each hospital/health system's credentialing delegation agreement; and interprets audit results, identifies trends/patterns that impact service/system quality, and then implements interventions aimed at addressing these trends/patterns with the outcome of services delivery to consumers at the highest degree of quality;

Duties also include participating in complaint monitoring reviews/focused reviews/special investigative team reviews as requested by the Consumer Services Department, the Program Integrity Department, the Quality of Care Committee, Network Management Committee or as indicated by another agency or departmental identified need; serves as a resource to all other departments within the LME/MCO on hospital/health system related issues; participates in Provider Forums as requested and provide technical support and assistance to Provider Councils as needed; interprets and assists in developing and maintaining policies and procedures. And participates in oversight and monitoring review of the MCO including but not limited to URAC, Mercer and EQR as appropriate; and participates in Provider Forums as requested and provides technical assistance to Provider Council as needed related to hospital specific activities.

Director of Quality and Clinical Services

Vision Quest - Mount Laurel, NJ

2013 to 2015

Develop policies and procedures, job descriptions and core competencies, clinical protocols, clinical operational standards, Process Outcome Improvement and Continuous Quality Improvement programs. Ensured compliance to comply with Joint Commission and Office of Licensing for State of New Jersey.

Develop safety, security, occupancy and National Fire Evacuation policies and evaluate and address physical plant issues to adhere to regulatory standards and to obtain State Licensure by the Department of Mental Health and Developmental Disabilities.

Develop, implement, and manage Outpatient, Intensive Outpatient, and Access to Recovery programs, targeting individuals with co-occurring disorders.

Primary responsibility for managing clinical programs including; Outpatient Mental Health Services, Substance Abuse Treatment, Substance Abuse Prevention, Crisis Intervention Services, and Case Management Services.

Directly supervise and manage 17 staff to ensure clinical integrity and promote organizational growth.

Scheduled and provided direct therapeutic and educational services to clients using individual, group and family therapy.

Applied a variety of psychological methods and techniques in screening, assessment and evaluation of clients identified as substance abusers/chemically dependent.

Developed client centered treatment plans with specific goals and objectives and provides therapeutic counseling in accordance with such plans.

Maintained clinical records in accordance with Department of Mental Health Standards and agency policies and procedures.

Performed case management responsibilities including conducting human service needs assessments.

Effective in cultivating and nurturing a high degree of staff cohesion and enthusiasm necessary to effectively manage difficult caseloads with minimal available resources.

Primary responsibility for creating, organizing, and implementing strategies to secure and maintain national accreditation.

Develop, implement, and evaluate programming to meet clinical needs of agency clientele.

Program Director

Hammonton, NJ

2011 to 2013

Direct responsibility for maintaining facility, responsible for quality standards and compliance, staff professional development and performance management.

Monitored, ensured training and fidelity standards related to evidence-based practices.

Analyzed data and prepares a variety of reports to assist with evaluating services and capacity;

Managed the fiscal components of the team and assists in setting and achieving revenue goals.

Communicated organizational goals, and operationalizes goals and strategies, with support from program employees, to achieve goals.

Resolved consumer concerns and/or coaches staff to resolve consumer's issues and works with staff to address difficult clinical issues.

Provided crisis and routine clinical services to consumers and families; and provided clinical supervision, including support for evidence-based practices (EBPs).

Developed treatment and behavior plans for children ages 4-18 with various diagnoses including autism, ADHD, and ODD. Implemented specific interventions to decrease behavioral excesses and increase behavioral deficits

Provided clinical consultation to the therapeutic staff support.

Compiled, analyzed, and graphed data to monitor client progress and intervention effectiveness

Modeled interventions strategies for parents, teachers, camp counselors, and TSS

Attended monthly supervision with clinical psychologist

Maintained cooperative relationships with community and public agencies in carrying out the mission of the organization, including in the provision of community and school-based services (such as Medicaid, SAI and other related agencies).

Case Manager/Therapist

The Recovery Ranch - Nunnelly, TN

2010 to 2011

Facilitate clinical therapy groups: Relapse Prevention, Chemical Dependency, Alcohol and Other Drugs, Coping and Life Skills, ACOA and Lecture/Tasks Groups, Domestic Violence, Denial, 12 step self-help, Justice, Co-occurring Disorders, and Discharge Planning.

Work as a therapist and provide counseling on issues related to trauma, addictions, mood disorders, domestic violence and eating disorders. Performs screens and assessments to determine admission appropriateness, program and level of care placement. Provided therapy services based in the application of integrative treatment modalities of psychiatric and/or addictive disorders.

Maintain charts and all clinical documentations (treatment plans/reviews, progress/group notes and individual counseling sessions) on a daily basis. Document to CARF clinical documentation standards: group and progress notes, individual counseling, individualized treatment plans and reviews, ASAM assessments, discharge plans and summaries.

Taught basic life skills such as stress and time management, recovery skills, problem solving, relaxation, communication, and developing boundaries. Weekly family therapy services and/or family contacts and referent contacts.

Complete written continuing care plan, monitoring of alumni with phone calls, email and mail surveys. Assist alumni who have resource needs, including regression or relapse. Provide ongoing treatment information, support and education to family after discharge assist active duty members and eligible family members

Volunteer Experience

Centers for the Intrepid - Fort Sam Houston, TX

September 2009 to May 2010

Fort Sam Houston, TX September 2009 - May 2010

Supported Warrior Transition Unit soldiers' reintroduction to workforce. Assisted soldier's in obtaining the needed support services. These included coordinating with medical, educational, and recreational counterparts to provide services. We worked with BAMC, local United Way agencies, the Fort Sam Equestrian facility, Commissary, MWR and other organizations to provide any service needed for the soldiers' and their families. Prepare evaluations and recommendations to assist active duty members and eligible family members.

Case Manager

Inner Harbour Hosp - Douglasville, GA

September 2005 to August 2006

Worked with the homeless population, coordinated social, medical, education and behavioral services as needed. Advocated for clients in all respects, advocated for shelter, treatment, support services, SSI and other benefits as well has assist them with overcoming all types of barriers they were confronted with on a daily basis. Attended multidisciplinary team meetings to ensure all facets of care were being coordinated. Developed treatment plans to assist patients in reaching their maximum potential.

Grant and Community Coordinator

St. Joseph's Mercy Care Services - Atlanta, GA

May 2003 to June 2005

Coordinated use of respite care, life skills courses, support groups, inpatient and outpatient treatment and workshops for both patients and their family members. Assessed families and individuals needs' and established treatment plans to meet the needs of the identified person(s). Scheduled weekly home visits to ensure compliance with treatment plan and identify any additional areas of needed services.


BS in Psychology

California Coast University

MA in Human Services (concentration Marriage and Family Therapy)

Liberty University

MS in Clinical Mental Health Counseling

Walden University




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