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Customer Service Technical Writer

York, Pennsylvania, United States
January 03, 2018

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Kevin M. Beichner


Technical publications with over 15 years writing and parts analysis. Proven experience in technical data research and verification. Ability to use online and in-house databases to resolve electronic information and system conflicts. Proven skills in coordination and tracking to deliver results on schedule.

Software Application and Experience

Use of various programs and software including Microsoft Office (Word, Excel, Outlook, Power Point), Adobe Acrobat, Adobe Frame Maker 7.2, 8.0, 10 & 13, Adobe Illustrator, Adobe InDesign CS6, Adobe Photoshop, CorelDraw, Corel Photo Paint, Lotus Notes, Baan, Cap-X, Myriad, Alladdin w/Epic Editor, Pro/E CAD, SGML, ADMS and Outreach (Home grown data management software)

Professional Experience

September 2016- September 2017

Johnson Controls, Inc. York, PA

(Contracted through Apex Systems, Inc.)

Technical Writer

Researching and updating documents on various centrifugal, screw and absorption chillers

Review and enhancement of raw data, numeric and graphic, for part guides

Preparing documents in current format and eventual conversion to new format and software

Develop technical documentation for new product line

June 2015-December 2015

BAE Systems York, PA

(Contracted through Contract Engineering Services)

Technical Writer

Creating and maintaining repair manuals for military vehicles

Updating data and illustrations in maintenance manuals per government specification on strict deadline

Hands-on research and photography of heavy equipment and military vehicles

April 2013-June 2015

Manitowoc Crane Care Shady Grove, PA

(Contracted through On Assignment Engineering)

Technical Writer

Writing and maintaining operations and repair manuals for various small and large industrial cranes

Research and photography of current and prototype models

Updating existing manuals and data to current specs and format

Created operations manual for CCS (Crane Control System), the latest digital graphic operator interface for new cranes

March 2008-December 2010

Volvo Construction Equipment Shippensburg, PA

(Contracted through Entegee Engineering Technical Group)

Technical Writer

As a member of the Customer Service Team, prepare operation and service manuals for various road construction equipment including pavers, road millers and asphalt and soil compactors

Working with engineering and design personnel on revisions

Updating operation and service manuals to conform to new Volvo standards and practices after the acquirement of Ingersoll-Rand

Includes verification from Parts and Service Engineering of specifications and dimensions using BOM and engineering database

Preparation and modification of photographs and graphic images in various formats

Submit PDF copy for review and for local printer on schedule

ISO 9001, 14001 and EU (European Union) Compliant

June 1998-March 2006 GGS Information Services York, PA

Technical Writer

Worked on accounts for Mack Truck & Mack Australia (Models CH613, CV713, RD690S, 11GB engine series, etc. Parts catalogs and Collision books), Volvo Trucks, Great Dane trailer systems, Airbus (FedEx A380), GE Aviation (Illustrated Parts Catalogs Engine & Power plant for CF6-6, CF6-50, CF6-80A, CF6-80C2, GP7000), & Middle River (L1F Thrust Reverser System)

Writing and illustration direction from prints, engineering & part listing programs, service bulletins, vendors and other raw data to conform to specific customer format

Includes various troubleshooting, implementing training programs and working closely with IT and programming departments for deadlines on repair manual, collision book and parts catalog updates

Creating arrangements and out-of-print repair manuals from archive data

Various data processes, customer service dialog, video conference training and research

ISO 9001 compliant in 2003


Penn State University York, PA

Attended PSU Electrical Engineering Technology program

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