Customer Service Technical Writer
Resume:
**** ******* **. *****, **. *****
Home - 717-***-****
Cell - 717-***-****
Kevin M. Beichner
Summary
Technical publications with over 15 years writing and parts analysis. Proven experience in technical data research and verification. Ability to use online and in-house databases to resolve electronic information and system conflicts. Proven skills in coordination and tracking to deliver results on schedule.
Software Application and Experience
Use of various programs and software including Microsoft Office (Word, Excel, Outlook, Power Point), Adobe Acrobat, Adobe Frame Maker 7.2, 8.0, 10 & 13, Adobe Illustrator, Adobe InDesign CS6, Adobe Photoshop, CorelDraw, Corel Photo Paint, Lotus Notes, Baan, Cap-X, Myriad, Alladdin w/Epic Editor, Pro/E CAD, SGML, ADMS and Outreach (Home grown data management software)
Professional Experience
September 2016- September 2017
Johnson Controls, Inc. York, PA
(Contracted through Apex Systems, Inc.)
Technical Writer
Researching and updating documents on various centrifugal, screw and absorption chillers
Review and enhancement of raw data, numeric and graphic, for part guides
Preparing documents in current format and eventual conversion to new format and software
Develop technical documentation for new product line
June 2015-December 2015
BAE Systems York, PA
(Contracted through Contract Engineering Services)
Technical Writer
Creating and maintaining repair manuals for military vehicles
Updating data and illustrations in maintenance manuals per government specification on strict deadline
Hands-on research and photography of heavy equipment and military vehicles
April 2013-June 2015
Manitowoc Crane Care Shady Grove, PA
(Contracted through On Assignment Engineering)
Technical Writer
Writing and maintaining operations and repair manuals for various small and large industrial cranes
Research and photography of current and prototype models
Updating existing manuals and data to current specs and format
Created operations manual for CCS (Crane Control System), the latest digital graphic operator interface for new cranes
March 2008-December 2010
Volvo Construction Equipment Shippensburg, PA
(Contracted through Entegee Engineering Technical Group)
Technical Writer
As a member of the Customer Service Team, prepare operation and service manuals for various road construction equipment including pavers, road millers and asphalt and soil compactors
Working with engineering and design personnel on revisions
Updating operation and service manuals to conform to new Volvo standards and practices after the acquirement of Ingersoll-Rand
Includes verification from Parts and Service Engineering of specifications and dimensions using BOM and engineering database
Preparation and modification of photographs and graphic images in various formats
Submit PDF copy for review and for local printer on schedule
ISO 9001, 14001 and EU (European Union) Compliant
June 1998-March 2006 GGS Information Services York, PA
Technical Writer
Worked on accounts for Mack Truck & Mack Australia (Models CH613, CV713, RD690S, 11GB engine series, etc. Parts catalogs and Collision books), Volvo Trucks, Great Dane trailer systems, Airbus (FedEx A380), GE Aviation (Illustrated Parts Catalogs Engine & Power plant for CF6-6, CF6-50, CF6-80A, CF6-80C2, GP7000), & Middle River (L1F Thrust Reverser System)
Writing and illustration direction from prints, engineering & part listing programs, service bulletins, vendors and other raw data to conform to specific customer format
Includes various troubleshooting, implementing training programs and working closely with IT and programming departments for deadlines on repair manual, collision book and parts catalog updates
Creating arrangements and out-of-print repair manuals from archive data
Various data processes, customer service dialog, video conference training and research
ISO 9001 compliant in 2003
Education
Penn State University York, PA
Attended PSU Electrical Engineering Technology program
Contact this candidate