Customer Service Sales

D K. W

**** **** ***., ********, ** ***** • Home: 314-***-**** • Cell: 314-***-**** • ************@*****.***

Professional Summary

Objective : To accelerate my career with a progressive organization which would utilize my current kills

and provide an avenue for professional growth.

I enjoy working with internal & external customers and making sure they are fully satisfied.

Work History

Sales Coordinator, 09/2016 to 08/2017

Sysco Food Services of St. Louis, LLC – St. Charles, MO

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Answered customers' questions regarding products, prices and availability.

Maintained friendly and professional customer interactions at all times.

Communicated sales promotions to customers to grow average customer account size by 8%.

Addressed and resolved customer product complaints empathetically and professionally.

Resolved service, pricing and technical problems for customers by asking clear and specific

questions.

Merchandising Specialist, 01/2015 to 07/2016

Sysco Food Services St. Louis, LLC – St. Charles, MO

Provided outstanding customer service.

Coordinated with broker partners and local vendors to guarantee on time, cost-effective products &

availability

Reviewed damaged, out-of-code, not-in-set and discontinued items . Rotated manufacturer

products as needed.

Educated employees on new merchandise during sales meetings

Answered questions regarding merchandise information and pricing & availability.

Negotiated prices, discount terms and all transportation arrangements for some merchandise.

Customer Service Manager, 07/1999 to 01/2015

Sysco Food Services of St. Louis – St. Charles, MO

Cultivated trust between Sysco and customers by providing above average Customer Service.

Expanded cross-functional organizational capacity by collaborating with the team members about

top customers & their programs

Provided a high level of product and leadership support to representatives and clients. Interviewed,

hired & trained new Customer Service reps.

Handled Negative Customer Feedback

Developed reputation as an efficient service provider with high levels of accuracy.

Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently.

Customer Service Representative, 04/1990 to 07/1999

Sysco Food Services of St. Louis, LLC – St. Charles, MO

Resolved customer questions, issues & complaints.

Developed rapport with the customer base by handling difficult issues with professionalism.

Improved service quality and increased sales by developing a strong knowledge of companies

products & services.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Served as the main liaison between customers, management and sales team.

Skills

Extensive experience with AS400 Conflict Resolution

Complaint resolution Process Changes

Basic computer skills 10 key Data Entry

Customer relationship building Client Relations Specialist

Supervisory experience Team Management

Strong team player

Education

General Studies:

Southern Illinois University Edwardsville - Edwardsville, IL

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